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I have an issue with the following:
I have outlook live (for friends and family) and there I have added an extra domain. Now created accounts for my brother and his family. 3 accounts went fine (one of them reported that there was a live ID like that already but merging was possible). All 3 accounts are able to log onto the mailbox using OWA via outlook.com/domain.com url. Now my brother's account also asked to be merged and I did so when creating a mailbox but he is not able to get it, the error is the this:
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
My brother has been using this live ID for a while now with no mailbox attached to it, He does have xbox live and windows phone. I never used this domain with Office365 tenant...
Can someone from MSFT help me here?
thanx in advance
My brother does not have an office365 account at all. We did find the link you are mentioning, and tried different browsers. Nothing helps! When I do login with the live ID on the skydrive and navigate to the tiles on top, where you can go to Mail, People, Calendar the Mail tile shows 2 messages, but if I click the tile I get the error mentioned in my first post. To explain further: the domain in question is kandyba.us. this domain was hosted on my lab environment. Now I also have the Outlook live with primary domain kandyba.info. I have added the kandyba.us as an accepted domain. I have not switched the MX records as of yet, because I want to make sure the mailboxes in outlook live work. 3 of them do work fine, but one which belongs to my brother does not. And the reason I believe is because he has used his kandyba.us address as a live ID (Phone, Skydrive, XBOX live, etc.) I am not aware if he also has used the live id to test drive the office365 home. My brother says hi never did. The domain is in my full control.
for clarification the Outlook live that I have is the one for Friends and Family of Microsoft Employees.
And the live ID is also connected to Facebook
Ella, any update on this?
Hi there, I'm having exactly the same problem.
I tried to log in to my hotmail.co.uk account today (which was fine 3 weeks ago), but was redirected to the new outlook website. The error message I receive is: "There's a problem with signing you in. If you continue to have this problem, please report it to Microsoft." If I click on SkyDrive or People, then the number of messages in my inbox shows as 832 (which would be correct), but then when I click back on the Mail tab, the error message is repeated.
Is there any resolution of this issue yet?
I do not have a 365 account, and have had this hotmail account for over 7 years.