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i know for journalling i need an external account i.e. a journalling mailbox should be an external email address so i created an account email@example.com , for that purpose.,it's not working.
i don't want to use a pop account , is there any way to enable journalling on this account.
I understand that you would like to know how to enable journaling on the mailbox firstname.lastname@example.org.
The message you receive when you attempt to add an address to journaling isn't throwing you off: it's only going to accept a mail-enabled user (not mailbox enabled, but rather something like a DL), a contact, or an external address. Thus, you're going to be unable to point the journaling rule to an O365 mailbox. The journaling functionality exists to allow users to use 3rd-party journaling services that actually fall within standardized archiving compliances. To test the functionality, create a rule that points to some external (Hotmail, Gmail, whatever) mailbox.
EHA is currently the supported Microsoft solution for archiving, if you're interested into looking into that.
I would like to follow up with the question you posted previously. Does the reply above answer your question?
what is eha
I understand that you have questions about using Office 365. To better follow up with your question, I suggest posting a new question with the detailed description about your requirement, and the error message that appeared. This will keep a complete and clear troubleshooting process for your specific question.
Thanks for your support.
Can you elaborate on the difference between a mail-enabled user and a mailbox-enabled user? And what do you mean by "DL"?
Mail-enabled users are users that have mail residing on an external system. They are security principals and can log in to the Domain. Mailbox-enabled users are users that have mailbox on external system. DL means that Distribution List.