Exchange Online (Plan 1) - Email and calendar - Office 365

Hi, my name is Daniel.

I have an Exchange Online (Plan 1) subscription for my office. Last Saturday, 5 May 2012, I turned on the auto-renew function as the administrator. I did not change the User(s) nor their Details nor Settings. This morning, one of the Users cannot access Microsoft Outlook. Any solutions please?

Hi Daniel,

Is there error message when user failed to access Outlook client? Can user access his mailbox in Office 365 via OWA (at http://mail.office365.com ) successfully?

To help to troubleshoot this problem, please post a screenshot of problem that user failed to access Outlook client to allow us to understand the problem in more details.

Thank you.
Jack Sun

Hi Daniel,

Any update of your problem? Can things work well now?

Jack Sun