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With 1 of our clients there is 1 user who seems to have the problem that the calendar items of a room mailbox (of which she is the delegate controller) is appearing in her personal calendar.
Have you experienced this issue before? We've been looking for some time but can't find the appropriate option to set in 365/PowerShell.
Resource mailboxes can be set to forward meeting requests to delegates for approval. It sounds like this option is enabled for this particular room mailbox.
• Automatically accept or decline booking requests A valid meeting request automatically reserves the room. If there's a scheduling conflict with an existing reservation, or if the booking request violates the scheduling limits of the room, for example, the meeting duration is too long, the meeting request is automatically denied.
• Select delegates to accept or decline booking requests The delegates are responsible for accepting or declining meeting requests that are sent to the room mailbox. If you assign more than one resource delegate, only one of them has to act on a specific meeting request.
To add a delegate, click Add. In the Select Delegates page, select a user, click Add, and then click OK to return to the Room Mailbox page.
To remove a delegate, select the user and then click Remove.
Is the user seeing invites in their calendar for things they accept on behalf of the room mailbox?
More information here:
Office 365 Reports
Yes, as mentioned in my first post. She is the delegate and she is seeing the invites which she excepts on behalf of the room in her own calendar. It's also in the room calendar, looks like a copy.
Was this meeting
request also sent to the delegate so that she can see this item on her personal
She's not a participant in the meeting. All she needs to do is approve the request. It seems when she does it enters her personal calendar and the room calendar. She would like to only see it in the room calendar because it's cluttering her own.
Did this issue
happened in Outlook or Outlook Web App or both?
If this issue only
occurred in Outlook, I would like to suggest you recreate the Outlook profile
and add the delegate account as the only one in the new created profile to see
whether this issue persists.
If there are any questions, please feel free to post.
How are things going?
This has been checked with the client, and recreating the profile doesn't seem to work.
This issue has been solved