Sign up for Office 365
Learn more about Office 365
Followed all possibilities from the below thread:
Still No go, tried creating a new user profile seems to be working. However, the old profile has some data and I couldn't fix the issue.
Ran the fix it KB Tool, still no go..
Any help is appreciated.
Thanks for your update.
Does the user you mentioned have migrated from BPOS?
If so, please try the following steps to see if the issue will persist:
1.Navigate to this folder in Windows Explorer(the %userprofile% text will be replaced by Windows automatically with the correct path):
2.Go into the subfolder that's named after the Outlook email address.
In that folder, rename or delete these two files:
3.Close (if open still) Outlook and then reopen it, and go to Tools menu (Outlook 2007) or File menu (Outlook 2010) and click Account Settings. When viewing the account (should only be one), click the Repair button just above the account list. Click Next to go through the wizard which should be successful all the way through, then close out of the settings, restart Outlook and the password prompts should be gone.
Can any one help me on the above issue.
I understand that you have solved this issue by creating a new profile, and you want to get some data in old profile.
If you setup your account in new profile, you can download all data from exchange server side. You don’t need to get your old data from previous profile.
If you want to solve this issue, please describe your current situation in detail, because different causes may lead same issue.
My current sutuation is described below:
Whenever the user logs in, it asks for RED001 password, though the Cname, MX are correctly pointing to MS Cloud 365. The problem is that I was going through these blogs and I managed to check in the registry settings to remove the left over entries, I couldn't find any left over entries in Regedit. So I removed all the entries in Office 12.0 Autodiscover subkey.
Thank I removed the Single Sign in tool from the control Panel, still no go...when the outlook is launched, it opens up perfectly but the RED001 nusiance is still there.
Finally, I thought of creating a new windows profile to isolate the issue. I created a new Windows Profile and configured Outlook for a new user, Autodiscover did not work ,so I manually configured Outlook. Which seems to be working fine.
My findings would be that there is something which is causing for the old user, as it is repeatedly prompting for the password. Suggest me, if I remove the profile after taking some back up or what could be done without having to remove the old profile of the user.
I am in the marathon of finding a solution to this stupid issue, I suspect that there could be some left over entry pointing in the local DNS. Please let me know a clear picture of the possible error or the root cause.
i would appreciate you for your suggestions/solutions that would help me to fix the issue for the user. Since, the user is a VIP user and we couldn't remove the profile as it is. We need to check with you guys.
Thanks for your help.
I want to check if your issue has been resolved.
If you need further assistance, please feel free to reply to me.
No I am still facing the issue....do not know what could be my next step
I want to confirm have you finished the steps I gave in previous reply? Did you receive any error messages? If so, please post the screenshot here for us to troubleshoot it.