Unable to Receive emails - Email and calendar - Office 365

I just signed up for the trail version of office365.

As a part of it I integrated a domain but I preferred to maintain my hosting services in the same old place.

I had updated the TXT and MX record.

I created users.

I am able to send a mail to those user accounts.

But those user accounts doesnt receive mails from internal or external domains.

Please help !

Thanks in advance !

Hi Subakumaran,

Thanks for posting here. I understand that you have added domain to Office365, and you want to maintain the hosting service in the old place. You created user and assigned Exchange Online license to them. Now the problem is Office365 email account can not receive Emails, is it correct?

I really appreciate Titan's suggestion. Base on his suggestion, I'd like to provide you a link about how to add your domain to Office365 without redirecting your name server records to Office365, please refer to the link:
http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/hh416759.aspx

In addition, please note the DNS propagation doesn’t happen instantly. Sometimes takes close to 72 hours.

If there are anything unclear, please feel free to contact us.

@Titan, thanks for your suggestion.

Thanks,
Allen Qiu

Hi, Subakumaran,

From your words, I can see that your Office 365 account cannot receice mails from you on-premises mail services, i.e. from mail@yourdomain.com, is that what you mean?

The email routing relies on the DNS MX record, Please follow the steps described below to check your MX record that is pointing to the right server.

1.start>Run>cmd

2.type nslookup and hit enter

3.type server 8.8.8.8 hit enter

4.type set type=mx hit enter

5.type your IP address or the domain name of the sever that hosting the mail service, hit enter

6.if a MX record is returned, check if that is pointing to the right address, i.e. something.outlook.com

Let me know if you need further assistance

With Regard,

Hi Titan,

I tried your idea and this is what i got in the cmd screen,

C:\Users\RSK>nslookup

Default Server: UnKnown

Address: 192.168.33.1

> server 8.8.8.8

Default Server: google-public-dns-a.google.com

Address: 8.8.8.8

> set type=mx

> 182.18.170.89

Server: google-public-dns-a.google.com

Address: 8.8.8.8

*** google-public-dns-a.google.com can't find 182.18.170.89: Non-existent domain

> set type=mx

> artifigence.com

Server: google-public-dns-a.google.com

Address: 8.8.8.8

Non-authoritative answer:

artifigence.com MX preference = 0, mail exchanger = ms78607295.msv1.invalid.arti

figence.com

"ms78607295.msv1.invalid" this is what the MX record provided by office 365 and I updated in the hosting server.

Hi,

I added my domain by following those steps only.

BTW you had mentioned that there will be a time lag in the DNS propogation. But I am able to send mails from my user accounts. So doesnt it mean that my DNS have propogated ??

Dear Subakumaran,

Based on your nslookup results, It seems that you MX record is not right, In my test I have my domain s0676833.co.cc and the nslookup results should return MX record s0676833-co-cc.eo.outlook.com. Yours should be something.outlook.com

Can you try to add and verify your domain again in the office365 portal?there is an online document for your reference.

onlinehelp.microsoft.com/.../ff637620.aspx

With Regards,

Dear Subakumaran,

Hi, addition to my previous notes, You're sending email from your on-premises mail server to Office365 mailbox? If that's so, for emails that routing out from your own domain, you need to tell the mail where to, in order to do so, a DNS record should be added on your on-premises DNS Server pointing to Office365 server. All these information would be provided to you when you add and verify your domain in office 365 portal.

With regards,

Yeah. Actually I added the MX Records which were provided during the domain name verification process. Now I couldnt able to find a MX Record similar to what you had mentioned in "MANAGE DNS " under domains management. I have updated them and waiting for the DNS to propogate.

Thanks a lot !

No i am not trying to send from my on premises mail box.

Anyhow thanks for your useful information. It will be helpful !

Hi Subakumaran,

How are things going on your side? If you need further assistance, please feel free to contact me.

Thanks,
Allen Qiu