Domains in Office 365 - Recent Threads

Delete or Replace Mail A-Record When Changing DNS Records

xageet — Thu, 23 May 2013 03:22:59 GMT

Going live with Office 365 Friday morning.

Following is a screenshot of the domain DNS records as they exist now, before being replaced by Office 365 records. The last 4 MX records will obviously be deleted and replaced with those already generated by Office 365.

My concern is with the top record "Mail." No similar record has been generated by Office 365.

Is that a pointer to current webmail?

Do I delete it? If so, I assume there is nothing from Office 365 to replace it.

Thanks.

Adobe Business Catalyst Hosting DNS Error

evanbt — Thu, 23 May 2013 02:21:42 GMT

Hi All,

I am using Adobe Business catalyst to host my domains. I have done all the DNS changes, but on the configure domain page I keep getting a DNS error (http://screencast.com/t/WKm8uDYryWt)

This is a screenshot of my domain DNS settings in the adobe business catalyst DNS manager. http://screencast.com/t/QmbSgx4m - I think these are all correct, not sure why I am getting the DNS error.

unable to remove domain

Mantix — Thu, 23 May 2013 02:20:19 GMT

I receive the following message. My comments are in [ ].

We can't remove the domain because of one or more of the following issues:
1. There are user accounts associated with this domain. [I removed ALL accounts except mine. I changed the User domain back to onmicrosoft.com]
2. There are email or Microsoft Lync accounts using this domain. [The inbox is empty and there are no Lync accounts]

Want to edit my site

ronalddavidgreenberg.onmicrosoft.com — Thu, 23 May 2013 00:10:26 GMT

How to edit my site. Can't find site editor.

Outlook Exchange not sending or receiving email

Robbmccarter — Thu, 23 May 2013 00:08:58 GMT

Since 3:00 PM CST my Microsoft hosted exchange account has not been able to send or receive email. my domain is active and I can ping it. I have been on hold with Microsoft for over an hour and still am on hold. Is there an issue with Microsoft hosted exchange accounts or just mine? It has been working flawlessly for a year and a half. I need this issue resolved as it is my business account. you will have to answer via this post because the email address I have is no going to receive mail until this is resolved.

Domain transferred to Office 365

sbrates — Wed, 22 May 2013 22:43:25 GMT

My Domain had 2 email addresses for me. It got transfered to Office 365 and now only one of the email addresses is working.

I only have 1 user (me) on Office 365.

In order to have the second email address work I created a shared email box and that now receives the emails sent to the second email, but i have 2 inboxes in outlook.

My administrator tried to forward the 2nd email to the first and although it seems to working (routing appears to confirm that the set-up was correct), it still does not appear in my email box.

Please help!

Steven Brates

If I change the DNS settings for Office 365 small business, will that affect the other users in my company who are not on Office yet?

Eric C — Wed, 22 May 2013 19:58:49 GMT

I am looking at trialling the Office 365 Small Business product for just my own email address to start with. OUr domain is hosted with 1and 1. I am worried that if I make the changes to the DNS details as directed to in the set up of this page, that it will affect the access for all of my other employees who simply use desktop based Outlook.

Adding a Subdomain to my Office 365 account

Alan Z — Wed, 22 May 2013 17:22:27 GMT

Hello,

I recently signed up for Office 365. I'm in the process of moving my company's content to the SharePoint environment. Part of this content is our blog. With SharePoint online, our blog exists at http://mycompany.sharepoint.com/blog. The pretty location is currently at www.mycompany.com/blog.

I would like to enable people to visit our blog by entering blog.mycompany.com into their browsers. My question is, how do I set this up on Office 365? When I attempt to add a new CNAME record via the Admin -> Manage Your Website and email domains -> Manage DNS interface, I receive an error that says:

"The points to address must be between 3 and 254 characters long, and must have fewer than 65 characters in each part. For example, for www.contoso.com, there are a total of 15 characters and the longest address part —contoso— is 7 characters."

Currently, I'm entering the following values in the prompt:

Host name or Alias: "blog"

Points to address: "mycompany.com/blog"

TTL: 1 hour

What am I doing wrong? How do I get a subdomain like "blog" working on O365?

Thank you!

how do I disconnect my domain

jaysen.dp — Wed, 22 May 2013 17:09:33 GMT

I need to completely remove my domain from 365 because now my whole organization has lost emails on our hosted domain.

How do I edit my website after uploading DNS from GoDaddy?

Jubaliea77 — Wed, 22 May 2013 13:37:36 GMT

I have created my website, bought the domain, uploaded DNS, and made my website live. However, after looking at it I would like to make some tweeks and changes. How do I navigate Microsoft 365 to make those changes easily?

Exchange Hybrid Issue

Fontburn78 — Wed, 22 May 2013 11:58:54 GMT

Hi,

We are in the process of setting up our O365 and hit the following issue with Exchange 2010 SP3 Hybrid Config Wizard.

ERROR

Summary: 2 item(s). 1 succeeded, 1 failed.
Elapsed time: 00:00:33

Set-HybridConfiguration
Completed

Exchange Management Shell command completed:
Set-HybridConfiguration -Features 'MoveMailbox','OnlineArchive','FreeBusy','Mailtips','MessageTracking','OwaRedirection','SecureMail','CentralizedTransport' -Domains 'company.co' -ClientAccessServers 'ExServer-01 -TransportServers 'ExServer-01' -ExternalIPAddresses '123.123.123.123' -OnPremisesSmartHost 'email.company.co.uk' -SecureMailCertificateThumbprint '59E13066D508B5F174D6B753FC51286E9579CF33'

Elapsed Time: 00:00:03

Update-HybridConfiguration
Failed

Error:
Updating hybrid configuration failed with error 'Subtask Configure execution failed: Creating Organization Relationships.

Execution of the New-OrganizationRelationship cmdlet had thrown an exception. This may indicate invalid parameters in your Hybrid Configuration settings.

This operation is not allowed for the organization with disabled customizations. In order to enable this operation, you need to execute Enable-OrganizationCustomization task first.
at Microsoft.Exchange.Management.Hybrid.RemotePowershellSession.RunCommand(String cmdlet, Dictionary`2 parameters, Boolean ignoreNotFoundErrors)
'.

Additional troubleshooting information is available in the Update-HybridConfiguration log file located at C:\Program Files\Microsoft\Exchange Server\V14\Logging\Update-HybridConfiguration\HybridConfiguration_5_22_2013_11_31_33_635048190938881399.log.

Exchange Management Shell command attempted:
Update-HybridConfiguration -OnPremisesCredentials 'System.Management.Automation.PSCredential' -TenantCredentials 'System.Management.Automation.PSCredential'

Elapsed Time: 00:00:29

----------------------------------------

So I tried running the PS command - Enable-OrganizationCustomization in a PS

This produces the following error.

Organization customization for organization that is already in E15 pilot is not
allowed from E14. It needs to be initiated from E15.
    + CategoryInfo          : NotSpecified: (0:Int32) [Enable-OrganizationCust
   omization], RuleValidationException
    + FullyQualifiedErrorId : 2437B28E,Microsoft.Exchange.Management.Deploymen
   t.EnableOrganizationCustomizationTask

Using both Office 365 and existing POP3 email side-by-side

gary_dexter — Wed, 22 May 2013 10:41:01 GMT

We have a customer who have 7 users on their POP3 account hosted by Green Arrow UK.

They want to move to Office 365 but only want 4 of the 7 users to use Office 365 initially.

Is it possible to have Office 365 running side-by-side with the existing POP3 account?

How would this work when it comes to changing DNS records etc?

Set-MsolDomainAuthentication : You cannot remove this domain as the default domain without replacing it with another de fault domain. Use the the Set-MsolDomain cmdlet to set another domain as the default domain before you delete this doma in.

yousuf — Wed, 22 May 2013 07:58:11 GMT

Set-MsolDomainAuthentication cmdlet produces following error:

You cannot remove this domain as the default domain without replacing it with another de fault domain. Use the the Set-MsolDomain cmdlet to set another domain as the default domain before you delete this domain.

Multiple email domains - only some to be migrated to O365

Patrick Moore GG Roach — Wed, 22 May 2013 07:49:21 GMT

I have an on-premises Exchange 2003 server hosting email for 4 companies, of which only 2 will be migrating to Office 365, with the other 2 remaining on E2K3. How do I go about migrating only the mailboxes for the 2 domains?

TIA

Patrick

Exchange Online and Outlook 2013 MANUAL setup or solution

davedd84x — Wed, 22 May 2013 02:28:24 GMT

I must say that this has been one of the worst experiences I have ever had. Migrating to Exchange Online with my own doman and trying to get it to work with Outlook 2013/Office 365. I find it insane there are no manual options to plug in to get online. I've tried to call tech support and they had NO CLUE what products I was using or my setup. It really shouldn't be that hard. And WHY can't I use my own doman and log in any longer? I can't use the Outlook web app for my android because it isn't a "LIVE" account. REALLY???

OK enough venting. Here is what I have.

Exchange online ----my own doman with 1and1

Android phone standard email exchange app------it can connect and works

Outlook.com app for android-----does not work

Outlook 2013 (I paid for a subscription for a year of office 365 I am quickly regretting this move)----

*auto discover with my own primary email address for my exchange online---- doesn't work to sync settings

*auto discover with my signed up microsoft online email address----doesn't work sync/import settings

*auto discover for both email addresses above with no encryption -----doesn't work

*now I can't even log in using my "ORGANIZATIONAL ACCOUNT" when I go to the online web interface!!!

Someone has to have some answers somewhere to make all these wonderful Microsoft programs work in unison. It is amazing that these products are supposed to simplify everything yet it appears to be the exact opposite.

Also why if I am paying for a SUBSCRIPTION SERVICE is there NO tech support telephone number!!!!!

Use Sub-Domain as Top-Level domain in Office 365

dvdjimmy — Tue, 21 May 2013 19:25:40 GMT

Dear all,

I have the following problem. We are currently in the phase of setting up a new legal entity within our company. The company has the top-level domain www.company.com

Internal rules force our company to use a sub-domain like www.ourcompany.company.com

The eMail-Adress Appendix is therefore as well xxx@ourcompany.company.com

How can I establish a setup like this with Office 365? I would like to entirely use this service for the new legal entity.

Looking forward to get your response and hopefully a guide how to setup the respective mx-records.

Thx in advance.

dvdjimmy

Same email address for Windows 8 account and Office 365 account leads to "This account does not have an Outlook Web App mailbox".

bendamon — Tue, 21 May 2013 19:07:09 GMT

Hi,

I've seen this issue addressed a couple of times here, but I still haven't found a reliable solution. An Office 365 support ticket is also open, but three hours of talking to Microsoft support staff didn't help yet (though everyone was very helpful and the issue is still being investigated).

My issue: I have recently subscribed to an Office 365 "Exchance Online Plan 1" in order to host emails for my domain exmaple.com. My domain's DNA records are all properly configured, this was verified by MS support people. At the same time, I installed Windows 8 on a new computer and created a new singn-on with the same username I am now using for Office 365, i.e. myname@example.com.

In Office 365, I cannot use "Outlook Web App" as it quits with the message "This account does not have an Outlook Web App mailbox". I believe it "thinks" I want to sign on with my private Windows 8 account, which of course does not have an Outlook Web App account.

Also, the autodiscover lookup of my domain does not work, so I cannot setup the account in my Outlook desktop app. Of course, all DNA records of the domain are correct.

- There are no browser issues (I've checked on various machines with various browsers, trustwurthy sites, private mode, and so on. Please do not reply with browser stuff.)

- The DNA records of my domain are all correct and have all replicated. I've used nslookup with various name servers worldwide, as well as with https://www.testexchangeconnectivity.com/.

I have today changed my private Windows 8 account to a completely different address (johndoewhatsoeveroutlook.com), still the issue remains.

This definitely is a messed-up setting regarding my double-used account.

How do I regain access to my Office 365 mail? This has to be solved!

Thank you and best regards,

Ben

Changing password in federated domain

Krawdad — Tue, 21 May 2013 17:26:47 GMT

Hi,

We have a federated domain with Office 365, SharePoint and Exchange online.

I realize why it's currently not possible for our users who are not in the office and not connected to a domain controller to change their password.

My question is, are there plans to add the ability to change a password? As part of the upcoming Office365 upgrade this year?

I've search as much as I can for details about what to expect and can find no mention of this as being part of the upgrade. We would like to know if we will need to purchase and setup a 3rd party solution to allow users to do this.

Also, password about to expire notification by email reminder, is becoming important as well. I realize Outlook Web App will notify users with a notice.

I also realize that there is a way to get the Outlook full client to display a reminder/warning but that would require a software fix, change to all of our laptops. Not exactly an efficient task with users geographically all over a large area.

Thanks!

Dave

im in my manage my domain need help making an mx record

rob19703 — Tue, 21 May 2013 13:13:12 GMT

I'm trying to figure out how to make what office 365 needs me to make for using my own domain. Can someone tell me how to make a mx record ? please

i need to forward my domain. how can i do it ?

Pankaj Chowdhary — Tue, 21 May 2013 12:52:03 GMT

i want to forward my domain www.reliancefibres.com to www.reliancefibres.co.uk. How can i do it ? Please note that the domain is bought from godaddy and the nameservers have been set to the microsoft office nameservers - for our emails. Godaddy domain forwarding doesnt work unless we use their nameservers. Please help

Do I need to reconfigure the Outlook client after a domain name change?

HenryYee — Tue, 21 May 2013 01:45:43 GMT

Hi,

I have recently migrated to Office 365 E1 Plan two monthly ago and everything is working fine. Recently the high management informed that we are changing our company name and we need to change our domain name. Understand the domain name change can be done easily in Office 365 but my question is that do I need to reconfigure the Outlook client of my users?

Based on my understanding, the autodiscover function of Exchange will auto update the changes and no action is required from my site and the only concern I have is the estimated 72 hours for the domain change to be propagated to all the clients.

Do correct me if I am wrong so that I will need to plan a reconfiguration for all my clients. Thanks!

Why can I not keep my DNS Name Servers the same as before, I do not want to use MS NS

AndySC — Tue, 21 May 2013 01:15:54 GMT

The name server records are not correct
The name server records for your account are not configured properly.
Changes to DNS can take time to complete. If you have correctly set your name server records to the values shown below you may need to wait for the changes to take effect. If you haven't set them yet, or if the change was incorrect, see the section below for more information.
CURRENTLY POINTS TO SHOULD POINT TO
Name server 1 ns1.global-continuum.com ns1.bdm.microsoftonline.com
Name server 2 ns2.global-continuum.com ns2.bdm.microsoftonline.com

Custom DNS for a sign-in page?

TheCleaner — Mon, 20 May 2013 20:55:01 GMT

I assume the standard sign-in page is https://portal.microsoftonline.com , correct?

If this is the case, what I'd like to do is create a simple DNS record CNAME for my users so that it is easy enough to remember how to get to the URL.

I figure a CNAME called "office365" or whatever pointing to portal.microsoftonline.com will work easy enough. Then the user can go to office365.mycustomdomain.com (and I can deploy this to their favorites via GPO) to login.

Is there any other suggestions though? Is that the right URL to point users to for Office365 sign-in? I didn't see a custom one in the domains menu specific to our domain itself.

Migrate Google apps for Business to Office 365.....

Mario Sa Pires — Mon, 20 May 2013 19:54:04 GMT

We are doing a project migrate a Google apps for Bussiness and we have to migrate 1000 mailboxes and user’s personal area, in Google to Office 365

We would like to know how should we migrate the documents from the user’s personal area, in google, to Microsoft Sky Drive.

Also, we believe we have to convert documents in google format to Microsoft.

Could you explain us how should we do it?

Can you explain us with examples and references to the method used?

Do you know any case studys ?

We have already migrate mail and SharePoint in othe project, but personal info no.....

Regards

Mário Sá Pires

Migrating from Office 365 P1 to E3

Michael Folinsbee — Mon, 20 May 2013 12:22:13 GMT

Hi,

We have set up five domains under plan P1 and want to move them to our new E3 plan. The name server for the domains is NS1.BDM.MICROSOFTONLINE.COM. All of our email goes through the P1 account and TXT records were added to redirect to an external web hosting service.

How should we proceed to minimize the risk of email loss and domain downtime?

Thanks,

Michael