Hello ArielG,

This is Jason Burnside from Microsoft Office365 SharePoint Support.

Thanks for coming to the communities with your concerns about editing the work email.

To edit the work email, please follow these instructions:

1. Log into your portal
2. Make sure the Admin tab is selected, click the Manage link under SharePoint
3. Click User Profiles
4. Under People, click Manage User Profiles
5. Find the user whose work email address you would like to change
6. Click the dropdown to the right of the Account name, click Edit My Profile
7. Scroll down to work email
8. Edit work email address
9. Click Save and Close

It may take up to 24 hours for the changes to sync to the Site Collection.

Unfortunately, we are not able to edit the work email address through the My Settings in the Site Collection at this time.

I will continue to monitor this thread if you have any additional questions.

Hi Jason,

Thanks for your quick response.

Do you know why at this time we are not able to edit the work email address through the My Settings? A month ago... we can do it.

We need that users can change the e-mail address by yourself.

Is this a temporary situation?

Thanks again!

ArielG

Hi Jason,

this definitely breaks alerts on SharePoint sites, that's a pri-0 scenario, isn't it? Needless to say, alerts are a key feature for SharePoint online users.

Also, this definitely used to work until recently, hence looks like a regression.

Thanks for your help!

Hello Ariel,

Unfortunately, if the alerts are breaking you may have to edit or recreate the alerts.

Hello Ariel,

Did you have any further questions?

I will continue to monitor this thread if you have any additional questions.

No more questions. I wish we can solve it soon. Thanks!