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Re: Nothing happens when I click "Confirm ownership"
Hi James Oberkirsch, Do you verify the domain by following the steps in the screenshot below? If so, please click (DNS hosting provider) and select your DNS host provider. Then, please follow the steps given to add the TXT/MX record for verifying the domain. After you add the record at your provider...
Andy Sek MSFT Support
3/8/2014 8:49 PM
Re: "Sorry, your domain's DNS records aren't updated yet" after 72 hour wait
Hi Snoops1247: From the tags, it seems you are using Office 365 Small Business. If I have misunderstood, please let me know. I would like to know if you choose point the Name Server to Office 365 to let Office 365 manage your domain or add the DNS records by yourself (don’t change the Name Server...
Elaine Hao MSFT Support
3/8/2014 1:35 PM
CNAME not working
Hi, I am have an Office 365 E3 plan. I wanted to use my own domain name instead of *.sharepoint.com to access my sites. I created a CNAME to point my subdomain.domain.com.au to mycompany.sharepoint.com as per the instructions given in the site collection DNS help. I can ping both subdomain...
3/8/2014 7:51 AM
Re: Office 365 domain verification
Hi Lalit, Office 365 Education A2 belongs to Office 365 Education plans. And the domain verification process and the DNS management for Office 365 Education are the same as that for Office 365 Enterprise. I’m sorry that we don’t have an equivalence map for the two kinds of Office...
Eddy Li MSFT Support
3/7/2014 2:49 AM
Re: Recovering the customer email which might got bounced through email@example.com
Hi Bathra, Based on your description, I’d like to confirm the following information to better understand the situation: 1. Have you verified the domain @simplyleaf.com at Office 365 Online Services? 2. Have you got an Exchange Online license and created the user mailbox hallo@simplyleaf...
Allen Z. MSFT Support
3/7/2014 12:06 AM
Cannot share documents from OneDrive to other users with @gemaire.com
Hi, I am unable to share documents from my one drive account to other users within my domain. I get the following error message: Delivery has failed to these recipients or groups: [email address was removed by moderator] A communication failure occurred during the delivery...
3/6/2014 4:39 PM
Allow web server to send mail without authentication
Is there a way to allow our Apache web server to send mail without TLS? We have php mailer working with TLS but it takes 5+ seconds to send the email, when we had a local exchange server and we just used php's mail function it was instant? We can not go from instant sending to waiting 5-10 seconds...
3/6/2014 2:18 PM
RE: A record problem
Hi Edward, I'm experiencing the same problem. No A record exists for domain-com.mail.protection.outlook.com. Our domain :domain.com MX - record: domain.com.mail.protection.outlook.com
3/6/2014 12:46 PM
Re: My domain status is "setup in progress", I think because my mx record points to our spam filter.
Hi Kevin, We need to add all DNS records required by Office 365 to finish the domain setting wizard and change the status to “Active”. The wizard just tells us what to do. Given your situation, I suggest you ignore the status. Thanks, LingYu Sun
LingYu Sun MSFT Support
3/6/2014 12:28 PM
Domains in Office 365
If you want your hosted email or other services to use a domain that you own rather than the one you were given at signup, you can add the domain to Microsoft Office 365. For example, you might want to use an email address like firstname.lastname@example.org instead of email@example.com. Plan...
3/3/2014 12:16 PM
"There is a problem with the proxy certificate" and OpenDNS
Hello O365 Community, During a routine sweep of the Exchange Online threads, I came across a thread discussing problems using Outlook and O365 -- folks were getting intermittent errors similar to the following: After a little digging, I found that this is related to an older issue with...
Chase Dahl MSFT
10/3/2013 12:33 PM
Help Identify My Issue with Automatic Checks - Adding Domains
One of the most common configuration setup issues is incorrectly configuring DNS records. You can use the automatic checks below to validate your configuration and help you update your environment. If you already have an Office 365 user account click SIGN-IN . You won't need an Azure ID...
Office 365 Deployment Guidance and Tools
10/2/2013 7:25 AM
Creating DNS records at additional DNS hosting providers in different locales
If you already have your own domain and you want to configure it to work with Office 365, you need to create or update certain DNS records at your domain hosting provider. We provide step-by-step directions in Help for doing this work for a number of popular domain registrars and DNS hosting providers...
9/16/2013 12:35 PM
Fix email connection problems
Can’t connect? Always check the Service Health Dashboard first – if there is a service issue in progress, the solution may be out of your hands. If there isn’t a service issue, you can use these troubleshooting tips to help find the source of the problem. Common causes of email...
Patricia Eddy - MSFT
7/24/2013 3:09 PM
Set up DNS and get connected to Office 365
The Domain Name System (DNS) is the directory for the Internet. You have to create records in DNS so that other computers on the Internet can find services associated with your domain. Different services are represented by different types of records. Those services include email, instant messaging, and...
7/3/2013 2:27 PM
Ensuring Your Network Works With Lync Online
UPDATE The most current information can now be found here: Set up your network for Lync Online . Thanks everyone for your comments and suggestions. Check out the new topic and let us know what you think.
5/17/2013 11:13 AM
Check if you have created the DNS verification record correctly
As part of adding your domain to Office 365, you must create a DNS record at your domain registrar that Office 365 can use to verify that you own the domain that you're adding. How can you tell if the DNS record was created correctly? Try using nslookup. In Windows on your desktop, open a command...
5/3/2013 5:31 PM
Office 365 Expert Discussion Series 5: DirSync and Office 365
Microsoft Support will be presenting a series of webcasts called the Office 365 Expert Discussion Series , to showcase our tools and content that can be used to help make your Office 365 experience better and help solve common issues more quickly. During our latest Expert Discussions...
11/22/2012 10:05 AM
Office 365 Expert Discussions Series: Advanced Techniques for Troubleshooting Issues with Sending and Receiving Email in Office 365
Updated 11/1: Thank you for attending this Office 365 Expert Discussions Series. If you missed it, don't worry! You can view the Lync Recording here and below. Microsoft Support will be presenting a series of webcasts called the Office 365 Expert Discussion Series , to showcase our tools and...
10/18/2012 10:05 AM
Office 365 Expert Discussion Series #4: Exchange Online Q&A w/ Support Team
Updated 9/27: Thank you for attending this Office 365 Expert Discussions Series. If you missed it, don't worry! You can view the Lync Recording here and below. Microsoft Support will be presenting a series of webcasts called the Office 365 Expert Discussion Series , to showcase our tools and...
9/20/2012 10:05 AM
Update: Lync Mobile Device Sign-in and Troubleshooting
Audience: Office 365 for professionals and small businesses Office 365 for enterprises We’ve been getting some questions about signing in to Lync on a mobile device, so here’s the latest scoop as of today, December 19, 2011: If you have your own domain name, you’ll...
12/19/2011 6:05 PM
Working with domains in Office 365
Audience: All We’ve heard from many of you that some aspects of working with domains in Office 365 can be confusing. We’ve determined that most of the confusion revolves around the following three questions: I already have a website, hosted with a 3 rd party provider, that uses my...
6/1/2011 4:44 PM
VIDEO: Adding a Registered Domain Name in Office 365 for Professionals and Small Businesses
This video shows you how to add a registered domain name, also known as full domain redelegation, to Office 365 for small businesses. Add a comment below to let us know what you think about this video and to tell us what other videos you'd like to see. Video Transcript A transcript...
4/15/2011 11:02 AM
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