My customers need help administering Office 365.  When/how can I as the Customers partner do this.

The Delegated Administrator function does not seem to be available.

Doug

Hello Doug,

If you have setup your Office 365 Partner account, you should have an option at the top of the page inside the Portal that says Partner.  When you go there it will give you access to your partner functionality, including how to provide your customer's with a link that will let them grant you Delegated Administration Partner access.

I have the partner account.  On the Partner page I have 3 options.      1. Learn more, 2. Send trial invitations, 3. Create Purchase Offers.

It does not allow me to provide custoemrs with a link.

How do I make that happen?

Thanks.

Doug

Hello Doug,

It sounds like your Partner account may not have been setup to provide DAP links to your customers.  I'd suggest contacting the resource you received that account from, as they should be able to help you get this resolved.  They may ask you to speak directly to our Customer Partner Care department, who manage all of our subscription provisioning.

I talked with support and they have indicated that this function is not yet available to partners to set up the delegated administrator.

The only way to do this at this time is to set up a user with admin rights but no licenses.

Is this correct?  Seems like I am getting conflicking answers.

Doug

Hello Doug,

In this case, after looking into it more closely, I can confirm that Support is correct in that the function is not yet available.

I am looking for this function also. When will it be available?

When this function is available, is it only for Cloud Accelerate partners and not Cloud Essentials?

I am seeking for this function too... It's really important for helping client more effectively

Any word on when the "Delegate Administrator" function will be available?

Hello everyone,

We don't have any information on when this will be made available, unfortunately.  The best thing I can recommend is to contact the Partner Network and make sure that you're setup as a Partner type that will be able to offer Delegated Administration to your customers, so you'll be ready for when that functionality is made available.

And what type of partner is that?  Being vague is not helpful.

Hello Bill,

You'll need to inquire with the Partner Network.  The Partner Type that has Delegated Administration features would be a Delegated Administration Partner, but you'll want to check with them in case this has recently changed.

DAP (Delegated Administration) is now available.  You must have Cloud Accelerate Status.  Go to www.microsoftcloudpartner.com and go to 'Get Benefits'.  Then click on the second ‘Get Started’ link (the second option - "I already have an O365 account”), under the Microsoft Office 365 header.  Then

provide your MOSID (this is not your MPN WLID, it is the ID you created when requesting O365 IUR).  Then login to your Office 365 account and go to the partner tab, you should then see DAP under the 'create purchase offers' label

Followed this steps and noticed that DAP still doesn't show up.  I do get the prompt "your existing Microsoft Online Services account is not eligible for one or more partner benefits" prompt, even though it is set up properly as a partner as the other services are available.