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I currently use hotmail with my own domain for my email (my email address is my live ID, so I dont have an @hotmail live ID at all)
I signed up to Office 365 Beta and created a user with the same email address, and changed my DNS so that email flowed into the new Exchange powered mailbox. All good, until I can no longer sign into live messenger. It tells me I can no longer use this live ID to sign in and I must change it. I cannot change it, as I am told "cannot change this live ID at this time".
It doesnt appear there is a link between my live ID and my Office 365 ID, even though they use the same email address. I can still sign in at live.com and access my hotmail account, but messenger is broken.
I have removed the domain from office 365 and reverted back to the default *.onmicrosoft.com domain as I only want to test anyhow at this stage. Mail is now flowing back to my Hotmail account, but I still cannot get messenger to work. How on earth do I fix this?
Also out of interest, how do I completely delete my 365 beta account? i cannot find a way? Im wondering if that is the only way to fix messenger.
5 out of 6 people found this post helpful.
oh boy... i got the same problem with my account....
Thanks for posting, I was about to try the same thing with my private domain hosted through hotmail. I look forward to a MSFT reply.
EDIT: For those of us who use our Live.com hosted domain as a Live ID, this ommision causes me to NOT be able to move my domain to O365. I use email@example.com for all sites that support a Live ID, have tons of Messenger contacts using this ID, SkyDrive, etc. To cause an existing Live ID to be unusable seems to be a glaring bug.
Check this thread: community.office365.com/.../5372.aspx
Apparently once you federate your domain to office365 your id now will only work with the Lync messenger, you can still talk with other external users (buddies on windows live messenger) its just a different program.
You can also try this. Go into your ADMIN section, click USERS, and click on the username you want to change. Then UNCHECK the 'Lync Online' setting and SAVE. See if that now lets you login to windows live messenger with that user account.
Same here, after adding my domain to Office 365, my Live Messenger stopped working. Removing the domain doesn't help.
Has somebody already contacted Microsoft?
I'd love to try this... but now I can't change my live id back :-P... figures :-)
Unchecking "Lync Online" for my user doesn't help either (I waited a couple of hours before trying).
I have a similar issue, i've setup my mydomain.co.uk as my live ID for messenger, and after setting up the same domain on office365 last night this morning cannot log in. I have since disabled the lyn external access but not completly disabled lync, I will update if this has any effect. Very irritating side effect though!!
Does anyone know if the Live Messenger contacts show up in the Lync app? I'm having the same issue and I'm hesitant on proceeding any further with the setup.
mine didn't, though i didn't give it very long to see if there was any delay in this from a processing side. I've just updated my old live ID to a new hotmail address and gone with that. Seems to take a day for your ID to update on other users contact lists as I've only just started to see people online etc now
Hmm... well, if a Moderator sees this:
1. Is it true you can communicate with live messenger contacts through lync?
2. How can one change their live messenger id back to the original if they've changed it? (mine was firstname.lastname@example.org > email@example.com)
EDIT: I found some info.. you can enable external communications in the Lync admin. I still want to know how I can change my LiveID back.
I am in the same boat. I prefer to continue to use Windows Live Messenger for a number of reasons. However, there seems to be no way of restoring the sign-in capability of my Windows Live ID. I've tried removing the Lync Online feature, as well as reverting to the ".onmicrosoft.com" ID as my sign-in in Office365, to no avail.
Okay, new information:
If you used the a Windows Live ID as an email address in Office 365, you will find that you are unable to sign into Windows Live Messenger going forward. That is because when Office 365 federates Lync services on the domain, Windows Live Messenger knows that the domain belongs to Lync for SIP services from now on.
To get your Windows Live ID working with Live Messenger again:
Go to Admin, Lync, and then DISABLE External Communications.
Also, if were still hosting your own DNS on outside servers (not most people), you will also need to remove both SRV records that pointed to Lync domains.
Then, wait awhile-- for me it took 4 hours. Try to sign back in to Windows Live Messenger and it should work!
So far I've seen the same problems as everyone else above. However, I'm cool with switching to using Lync over Live Messenger. However, whenever I try to import my contacts from WLM no one can accept the new request, as they already accepted the request when the ID was a Live ID. So I tested with the new account I was forced to create by Live ID, and when I added it to my Lync contacts, there is 1 invitation that whenever I accept, it doesn't actually do anything. I suspect it's because I already had my account added as a friend (added self to own list). So whenever anyone else gets the reqest, they will have the same problem since they've already accepted my invitation when it was a Live ID.
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