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I have migrated a user to Office 365 and when going into setup Outlook (office 2007) the autodiscover feature does not work correctly.
I entered POP3/SMTP settings and the system isnt doing as the customer intends 1 mailbox viewed on 3 PC's and the ability to categorise messages for the other users attention.
I gather this will relate to the POP3 part of the settings so i head for the IMAP route however the second i enter IMAP settings the categorise feature no longer is available.
I demonstrated this to the customer using my mailbox in outllok 2010 and the OWA and it worked perfectly so what am i missing.
I have created a VM with Office 2010 to confirm it wasnt that and it displays same behaviour.
My Hosting is with 1&1 and MX Record points at Microsoft.
I have a feeling it has something to do with needing autodiscover.outlook.com somewhere but need help.
Any help appreciated.
autodiscover is off course related with DNS settings but before going deeper:
which email address did you use to autoconfigure outlook?
if you use the @xxxx.onmicrosoft.com, you have nothing to do on the DNS side and everything should go
if you use the @xxxx.com, you have to configure some records on your DNS
where xxx is your domain/tenant
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Thanks for the input and the time taken help. the answer for the issue i am facing i resolved following the steps at the following URL
most importantly the autodiscover subdomain made it all sink into place.
Thanks again and good luck to all you 1&1 users :-S