Manage Office 365 - Recent Threads

Did Microsoft screw us again - foreced into new google search ratings, website ratings starting at "0"

TED 2013 — Tue, 18 Jun 2013 23:37:19 GMT

Last time microsoft forced us to use their new website design, we were faces a "near death" company situation. Google ratings went to "0". The phone stopped ringing. Our customers lost track of us when using google or bing or other searches. Is this another one of these experiences? How many does Microsoft think we can live through?
Or can it be avoided?

365 Portal redirects to OWA

tim.voeten — Tue, 18 Jun 2013 23:22:57 GMT

Hi,

When my users are logging in now they are getting automatically redirected to OWA.

They can't access the 365 section to download Office or use the online version.

What could be causing this?

Thanks, Tim

Hi. I paid my invoice in May, yet you are saying I need to still pay it. How can I resolve this?

David Crawford MIA — Tue, 18 Jun 2013 23:14:57 GMT

Hi. I paid my invoice in May, yet you are saying I need to still pay it. How can I resolve this?

I want to add a 'contact us' page but I can find in the sharepoint store help

Mainetimberframer — Tue, 18 Jun 2013 22:51:54 GMT

I want to add a 'contact us' page to the new website, but I can find the app in the sharepoint store.... help!

Thanks

Owners of Public Folders unable to create subfolders in Outlook

Shannon Moyer — Tue, 18 Jun 2013 22:34:16 GMT

I have Public Folders created and have added several users as Owners of the various Public Folders. If they open the Public Folders in Outlook and right click to create a new subfolder it give the dialog box to Create New Folder but then gives an error Cannot create the folder.

I am a Global Administrator and it works for me but not the users with Ownership permissions.

I have assigned and reset the permissions in the Portal several times but it still doesn't work.

Unable to install Office 2011 for Mac

Kelly W — Tue, 18 Jun 2013 21:57:08 GMT

Though I was able to download and install the software about a month ago (on the same Mac Book Pro w/retina), I now get an error when trying to install Office for Mac 2011 via MS 365. After downloading the dmg file, I get an invalid checksum error when trying to open it. When disabling checking for checksum in the disc utility, I am able to start the install, but when it starts writing the files I get an error "The installation failed. The installer encountered and error that caused the installation to fail. Contact the software manufacturer for assistance."

Can Office365 send texts or emails for service health alerts?

reprac — Tue, 18 Jun 2013 21:23:45 GMT

Can I configure Office365 to send a text messages to my systems administrators if there is a problem with the service? If I can't do a TXT message, can I send alerts to an alternate email address?

how do i add other users

andrewglynn — Tue, 18 Jun 2013 21:18:18 GMT

how do i add other users

i dont get e-mails to my outlook 2013 anymore

RyanCornforth — Tue, 18 Jun 2013 20:49:42 GMT

After setting up my 365 account to receive all my e-mails I no longer receive e-mails in my regular outlook 2013 anymore. How do I get messages to arrive in both?

Remove expired credit cards

Bishop — Tue, 18 Jun 2013 20:04:36 GMT

Remove expired credit cards from my subscription

I am interested in terminating our account...what is the process?

Mark C N — Tue, 18 Jun 2013 19:59:03 GMT

Interested in terminating our Office 365 account.

Email Query

LightBlue — Tue, 18 Jun 2013 19:25:54 GMT

I want to deliver a mass email but I want the email addresses to be blocked from view of each recipient. Is that possible in Office 365 Basic Plan?

I just reset my password and it is expired after 10 days instead of 730...why?

Jen Glu — Tue, 18 Jun 2013 19:16:34 GMT

I just reset the password for one of my users. The admin portal tells me passwords are supposed to expire every 730 days. However, this user's password was reset 30 days ago. What is the deal?

When I send an email to a distribution list can make the memebers emails private?

Dappel — Tue, 18 Jun 2013 19:10:59 GMT

I dont want the members of a distribution list to see who the other members are.

How can you stop forwarding a mail box in ecp? I get an error message when i try to uncheck.

sbsg — Tue, 18 Jun 2013 18:54:45 GMT

I set up a mailbox to forward in ecp but now when I try to stop forwarding i get an error message.

How can I get the logo on my start pge

Grayson Millworks Co Inc — Tue, 18 Jun 2013 18:54:04 GMT

have loaded program. the icon does not show on the start menu

how do i change the billing frequnacy

james JBS — Tue, 18 Jun 2013 18:41:43 GMT

how do i change the billing frequnacy from monthly to yearly on office 365

Office 365 Licence issue.

Drom_garriffe — Tue, 18 Jun 2013 18:32:22 GMT

Hi, I'm looking for a bit of guidance please.

We are using Office 365 with E3 licences and Windows 7 Professional on the desktops.

Recently one of our users left the company and was replaced by another person. This new user is using the same PC, but is obviously logging onto Office 365 with a different name.

We released the licences within the Office 365 console from the old user and re-allocated them to the new user.

The new user was having issues with all the Office applications and the word "un-licenced" appeared at the top of the application window.

We double checked that the new user had the correct licences allocated in Office 365 and then tried to set up the desktop again by going to Settings / Install & Manage Software and then running the three options - Office, Lync and Desktop setup.

We finished with the message "You are ready to use Office 2013 ...." However, The problem still exists and we now get a dialogue box when we try to open an Office application, as follows:

"Background installation ran into a problem. Please make sure that you're still connected to the internet ................... We'll automatically resume installation as soon as possible."

The installation is getting nowhere, even after a long weekend.

I feel inclined to reinstall the operating system and start again, which is going to be a real pain. Does anyone have any other suggestions? So we don't get caught again, can anyone explain why this may have happened in the first place. We seem to have the correct number of licences applied to the correct user.

Appreciate any input.

Thanks,

Ken

Delegated Admin automatic POR?

Alizbeth — Tue, 18 Jun 2013 18:11:39 GMT

If I send the invitation to a client for the delegated admin and I become their delegated admin do I automatically become their POR or do they need to add me as well ? Also would I be able to change the POR of the client if they me as the delegated admin?

Note this is if we take in account the client set up their account without the link from my company

Service Unavailable.

Dean Gross — Tue, 18 Jun 2013 17:31:31 GMT

I'm getting the following. Is anyone else?

Sorry, the service is temporarily unavailable. Please try again later.

convert to annual plan

Terryx — Tue, 18 Jun 2013 16:49:20 GMT

I want to convert my monthly plan into an annual plan. how do I do that?

Now that my website's set up, I can't access edit mode!

Sori — Tue, 18 Jun 2013 16:46:55 GMT

I finished setting up my new public facing website, and assigned my personal domain name. Now I'd like to update the site. When I click Sites on top of my screen, then "New Site," I can view my site without any editing options. Please tell me how to access the editing options.

Ghost Distribution Group

ERO — Tue, 18 Jun 2013 16:44:44 GMT

Currently, I notice that there is a leftover distribution groups in office 365 after it has been completely deleted from Active Directory. I can see these distribution groups in office 365 admin console.

Dirsync is currently being used in the domain, but for whatever reason several distribution groups were not deleted from office 365 when they were deleted from Active Directory.

I have tried to run 'Remove-DistributionGroup' in powershell and I am unsuccessful. The following error comes up:

The action 'Remove-DistributionGroup', 'Identity', can't be performed on the object '' because the object
is being synchronized from your on-premises organization. This action should be performed on the object in your on-premises organization.

Obviously it does not exist in Active Directory anymore but still exists in office 365. I do not want to disable DirSync in order to delete these ghost distribution groups.

I have also tried to delete these ghost distribution groups from the admin console in office 365 and I receive the same error as when I try to delete them with powershell.

Is there a way to disable dirsync for one item only? Or is there any other way I might be able to delete this distribution group which is no longer in use, but still show up in office 365 only?

Thank you, your comments and help are appreciated.

how do I get to and edit my website?

Laurie Sanders — Tue, 18 Jun 2013 16:36:46 GMT

There used to be an "Edit Website" link that I can no longer find. How do I go to my already existing website to edit it?

Tasks sync failure from SharePoint Online to Exchange 2013 On-Premises/Outlook

Tim Huelin — Tue, 18 Jun 2013 16:28:11 GMT

I have manually created tasks on SP Online. I click Sync to Outlook and check the Sync Tasks box but get the error below:

We weren't able to sync your tasks. This could be because your mailbox is on an Exchange server that isn't supported for syncing tasks. Please contact your administrator for more help

We are using a clean installation of Exchange 2013 on-premises with Outlook 2010.

Calendar, contacts and documents successfully sync to Outlook.

We have (theoretically) configured OAuth Trust and Service Permission on Exchange, though this does seem to be for SP on-premises with Exchange on-premises.

Can anyone suggest any resolutions?

Thanks in advance

Tim