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My Outlook 2010 will not connect/log-on to the MSO-365 Exchange Server to download email since my password expired (with no prior notice) and I changed it online with MSO-365 - 3 WEEKS AGO. (just FYI I am the Admin... for my account, and used the required alt. email and mobile # to set the new password...) I can log-on with the Outlook Web App and my mobile to access my email, but Outlook just repeatedly prompts me to enter my password, which I enter and check 'save my password', but it will not log in to send/receive, etc...
Please help! I desperately NEED OUTLOOK 2010 to WORK urgently!!! I have tried all the solutions found in my numerous searches in Support docs online as well as all proposed in these forums with no success. ( I have wasted days trying to resolve this, and am going mad with the lack of a solution.)
I have changed the password in Credential Manager in addition to the recurring prompt, as well as checked all settings in my online profile, etc.
What do I need to do to resolve this quickly? I must have full access to my Outlook 2010 immediately in order to effectively search, sort, copy and send 2 years of messages from/to 4 contacts concerning an urgent legal matter. Any immediate and able assistance will be greatly appreciated.
Thanks
Hi Kenr,
As I understand, your password had expired three weeks ago, you changed the password at Office 365 portal. Now Outlook client promotes you to enter password and even entered the password you still can’t log in. Am I right?
At first, I suggest try to fix your account in Outlook client: To do this, click File on the top, click Account Settings and select Account settings, select your account name, click Repair, follow the wizard to try fixing the issue. If any error occurs, please capture the error message and post it in this thread.
If the problem still persists, I’d like you can try the following things to narrow down the issue: 1, Test to create a new Outlook profile and see if you can configure your account in the new profile. To do this, click Start, click Control Panel, select Mail, click Show Profiles, click Add to create a new profile, select “Promote for a profile to be used”. For more information about creating a new Outlook profile, please refer to http://support.microsoft.com/kb/195719.
2, Perform the Autodiscover test with the Remote Connectivity Analyzer, if any error occurs, please capture the report and post it in this thread for the further troubleshooting.
Thanks, Evan Zhang
Hi Evan,
Thank you very much for your response! Yes, you are right in your understanding of my problem. I have already tried the items you suggested (several times), except for creating a new profile, which I have considered but have concerns about it screwing up my Outlook files,settings, losing email, etc. so I have questions for you regarding that. First let me say that I have tried the Repair wizard in Outlook at least twice and the Autodiscover with the RCA but do not recall errors nor save any reports from either.
I would first like to try creating a new profile but want to ask how I ensure that 1) I will not lose access to any of my email, archives, calendar, tasks, contacts, etc. and 2) that my desktop Outlook 2010 will use my local pst/ost files and not try to download my entire online 2GB store of email on the server, (which I had happen in the past, but which is very impractical since I only have a limited internet data connection through cellular modem since I live in a rural area.)
I will follow the process as you describe and in the MS kb article, but can you please tell me how to avoid the problems outlined above? I look forward to your reply and greatly appreciate your assistance.
Thank you and best regards,
Ken
Hi Ken,
You tried to repair the account in Outlook and it is successes? But you still can’t receive/send emails. Is this right?
When Outlook is running, what’s the status of Outlook on the status bar? If all things are right, the status looks like below.
When you create a new profile of Outlook and set up account again, Outlook will download the mails and other items again. And you won’t lose any data. You can refer to Evan’s suggestion to create a new profile and set up the account again.
Thanks, Ray Yang
Hi Evan, Ray, et al - Thank you for your responses. However, after completing the steps suggested in your posts, I still have no success at connecting with Outlook 2010 to the Office 365 Exchange Server to download email, etc. (Which worked well before my password expired and I changed it online and on all my devices; My same user name and password also continues to work now with the Outlook Web App and my mobile devices - everywhere except my Desktop Outlook 2012 - my most critical access to my email, contacts, calendar, etc.!)
The basic problem remains - Outlook opens and prompts me for my password, which I enter and check the box, Outlook then tries to connect to the Office365 Servers, but despite repeatedly entering my password, etc. it continues to prompt me again and again and again for my password with this dialogue box:
FYI - I have also tried entering my old passwords, as well as one to my old Office Live account, Windows Live, etc. - but no success. Also, please note that my account does use our own domain name (x-ed out above but you can see it in captures below.)
I have completed the following steps as well as more and I'm including results and captured screenshots and error data as you requested below my written responses here.
To answer Ray's question and Per Evan's suggestion - I tried again several times to fix my account in Outlook client with the Repair tool, but was unsuccessful in connecting Outlook, even though some of the repair and configuration processes appeared to confirm that the user name, data and password were correct… And sometimes even complete the wizard saying the account has been confirmed - I believe that is when I manually enter the settings. However, in all instances Outlook still will not connect and download email, etc. Please see the screen captures below.
1. I tested creating a new Outlook profile and configured my account in the new profile. I succeeded in creating the new profile and the setup wizard confirmed the connection however Outlook still will not connect and download emails, etc.
Question regarding creating a new Outlook profile: The instructions to me in the setup process were specific that I must use the Outlook Connector Profile, (which I am not sure how it was created to begin with…) and if that is the case - is it even possible for another newly created profile to successfully connect with the Exchange Server in the first place?
[Please note I was not able to find much useful information about creating a new Outlook profile and wasted a lot of my time because the linked KB article was NOT useful which Evan referred me to at: http://support.microsoft.com/kb/195719
For your information it is titled: "How to manage personal folders files in Outlook (CW)" and is quite old, out of date and does not address creating a profile as far as I could tell. Here are some of the details:
Article ID: 195719 - Last Review: May 7, 2007 - Revision: 9.2
APPLIES TO
•Microsoft Outlook 2000 Standard Edition
•Microsoft Outlook 98 Standard Edition
•Microsoft Outlook 97 Standard Edition
So I am left wondering if it was a typo or incorrect link since I am working with Outlook 2010 with the Office 365 Exchange Server, etc…? Was that the intended link and if so, what was I supposed to use from it? ]
2. I performed the Autodiscover test with the Remote Connectivity Analyzer, and though it said "Autodiscover was tested successfully", the details showed that several errors occurred in it's process, so am including the captured report below for further troubleshooting as requested. (I will post it at bottom, below the other 'captures' since it is large and long. )
[Note: I am concerned about privacy and potential security/abuse issues arising from posting this info in this forum, so I'm posting it as an image; if that works for your purposes, if not, can I send the complete saved file to you in a 'private message' or email?
Also, if you can review or save the capture for troubleshooting - can you or I then delete it. I just don't know the significance or utility of all the information and if it can be used to compromise my data, email, system or accounts, so your suggestions regarding how to safely share the information you need in order to help me is appreciated.]
FYI - Based on a suggested solution I found elsewhere in this Forum - I also tried editing my Outlook related credentials in Win7 Credential Manager to ensure those had my new/correct password. Then I repeated trying to connect as normal before - unsuccessfully - and also repairing my normal profile/exchange account as well as the new profile - also unsuccessful.
Since that did not work, or seem to make any difference, I deleted all the Outlook/Server related credentials and then retried connecting, repairing my normal profile/exchange account as well as the new profile, etc. as outlined above - still no success. (Of course that process entailed rebooting Windows and closing and reopening Outlook multiple times…)
After you have reviewed this info and the attachments below - I have several questions regarding my options to resolve this as quickly as possible.
I am extremely frustrated I have now worked on this issue for most of the past 72 hours in addition to the many days prior to posting in this Forum. If you are able to surmise a diagnosis of my problem from the information here and prescribe a solution, please do so as soon as possible, as I remain in a desperate situation and need Outlook to work TODAY - so will greatly appreciate any assistance to resolve this inane problem.
See attached screen captures, data and report below.
Thank you,
a few seconds later:
Autodiscover was tested successfully.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service was tested successfully.
Attempting to test potential Autodiscover URL https://pegkens.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Attempting to resolve the host name pegkens.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 157.55.62.110
Testing TCP port 443 on host pegkens.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
ExRCA is attempting to obtain the SSL certificate from remote server pegkens.com on port 443.
ExRCA successfully obtained the remote SSL certificate.
Remote Certificate Subject: CN=*.sharepoint.com, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft Secure Server Authority, DC=redmond, DC=corp, DC=microsoft, DC=com.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Host name pegkens.com doesn't match any name found on the server certificate CN=*.sharepoint.com, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
Attempting to test potential Autodiscover URL https://autodiscover.pegkens.com/AutoDiscover/AutoDiscover.xml
Attempting to resolve the host name autodiscover.pegkens.com in DNS.
IP addresses returned: 157.56.240.137, 157.56.236.89, 157.56.244.217, 157.56.234.137
Testing TCP port 443 on host autodiscover.pegkens.com to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The Autodiscover service was successfully contacted using the HTTP redirect method.
IP addresses returned: 157.56.236.89, 157.56.244.217, 157.56.234.137, 157.56.240.137
Testing TCP port 80 on host autodiscover.pegkens.com to ensure it's listening and open.
ExRCA is checking the host autodiscover.pegkens.com for an HTTP redirect to the Autodiscover service.
The redirect (HTTP 301/302) response was received successfully.
Redirect URL: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
Testing of the Autodiscover URL was successful.
Attempting to resolve the host name autodiscover-s.outlook.com in DNS.
IP addresses returned: 157.56.236.102, 157.56.244.230, 157.56.234.150, 157.56.240.102, 157.56.240.118, 157.56.240.134, 157.56.244.182, 157.56.244.214, 157.56.245.6, 157.56.236.86, 157.56.234.86, 157.56.236.118, 157.56.234.118, 157.56.236.134, 157.56.234.134, 157.56.240.86
Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open.
The certificate passed all validation requirements.
ExRCA is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443.
Remote Certificate Subject: CN=outlook.com, OU=Exchange, O=Microsoft Corporation, L=Redmond, S=Washington, C=US, Issuer: CN=Microsoft Secure Server Authority, DC=redmond, DC=corp, DC=microsoft, DC=com.
The certificate name was validated successfully.
Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
ExRCA is attempting to build certificate chains for certificate CN=outlook.com, OU=Exchange, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
One or more certificate chains were constructed successfully.
A total of 1 chains were built. The highest quality chain ends in root certificate CN=GTE CyberTrust Global Root, OU="GTE CyberTrust Solutions, Inc.", O=GTE Corporation, C=US.
Analyzing the certificate chains for compatibility problems with versions of Windows.
No Windows compatibility problems were identified.
The certificate chain has been validated up to a trusted root. Root = CN=GTE CyberTrust Global Root, OU="GTE CyberTrust Solutions, Inc.", O=GTE Corporation, C=US.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
The certificate is valid. NotBefore = 4/17/2012 9:26:21 PM, NotAfter = 4/17/2014 9:26:21 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Accept/Require Client Certificates isn't configured.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user ken@pegkens.com.
The Autodiscover XML response was successfully retrieved.
An HTTPS redirect was received in response to the Autodiscover request. The redirect URL is https://pod51018.outlook.com/Autodiscover/Autodiscover.xml.
Attempting to test potential Autodiscover URL https://pod51018.outlook.com/Autodiscover/Autodiscover.xml
Attempting to resolve the host name pod51018.outlook.com in DNS.
IP addresses returned: 157.56.245.6, 157.56.240.134, 157.56.236.134, 157.56.234.150
Testing TCP port 443 on host pod51018.outlook.com to ensure it's listening and open.
ExRCA is attempting to obtain the SSL certificate from remote server pod51018.outlook.com on port 443.
Host name pod51018.outlook.com was found in the Certificate Subject Alternative Name entry.
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://pod51018.outlook.com/Autodiscover/Autodiscover.xml for user ken@pegkens.com.
Autodiscover Account Settings XML response: <?xml version="1.0"?> <Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a"> <User> <DisplayName>Ken Roberts</DisplayName> <LegacyDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=e7ec6442109e4d3b8e7a86a25452dce5-ken</LegacyDN> <DeploymentId>1319c81a-79a2-4a22-b833-fb697e950ead</DeploymentId> </User> <Account> <AccountType>email</AccountType> <Action>settings</Action> <Protocol> <Type>EXCH</Type> <Server>SN2PRD0710.mailbox.outlook.com</Server> <ServerDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SN2PRD0710.mailbox.outlook.com</ServerDN> <ServerVersion>739080AF</ServerVersion> <MdbDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SN2PRD0710.mailbox.outlook.com/cn=Microsoft Private MDB</MdbDN> <ASUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</ASUrl> <OOFUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</OOFUrl> <OABUrl>https://sn2prd0710.outlook.com/OAB/8c01718d-fa5a-40bb-ad61-885381fd86d0/</OABUrl> <UMUrl>https://sn2prd0710.outlook.com/EWS/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <EwsUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</EwsUrl> <SharingUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</SharingUrl> <EcpUrl>https://sn2prd0710ca018.namprd07.prod.outlook.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1&realm=pegkens.com</EcpUrl-um> <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=pegkens.com</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=pegkens.com</EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1&realm=pegkens.com</EcpUrl-ret> <EcpUrl-publish>customize/calendarpublishing.slab?exsvurl=1&FldID=<FldID>&realm=pegkens.com</EcpUrl-publish> <ServerExclusiveConnect>off</ServerExclusiveConnect> </Protocol> <Protocol> <Type>EXPR</Type> <Server>sn2prd0710.outlook.com</Server> <ASUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</ASUrl> <OOFUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</OOFUrl> <OABUrl>https://sn2prd0710.outlook.com/OAB/8c01718d-fa5a-40bb-ad61-885381fd86d0/</OABUrl> <UMUrl>https://sn2prd0710.outlook.com/EWS/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>On</SSL> <AuthPackage>Basic</AuthPackage> <CertPrincipalName>msstd:outlook.com</CertPrincipalName> <EwsUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</EwsUrl> <SharingUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</SharingUrl> <EcpUrl>https://sn2prd0710.outlook.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1&realm=pegkens.com</EcpUrl-um> <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=pegkens.com</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=pegkens.com</EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1&realm=pegkens.com</EcpUrl-ret> <EcpUrl-publish>customize/calendarpublishing.slab?exsvurl=1&FldID=<FldID>&realm=pegkens.com</EcpUrl-publish> <ServerExclusiveConnect>on</ServerExclusiveConnect> <EwsPartnerUrl>https://xrop-sn2prd0710.outlook.com/EWS/Exchange.asmx</EwsPartnerUrl> </Protocol> <Protocol> <Type>WEB</Type> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <Internal> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca001.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca002.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca003.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca004.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca005.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca006.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca007.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca008.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca009.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca010.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca011.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca012.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca013.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca014.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca015.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca016.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca017.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca018.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca019.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca020.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca021.namprd07.prod.outlook.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="LiveIdFba">https://sn2prd0710ca022.namprd07.prod.outlook.com/owa/</OWAUrl> <Protocol> <Type>EXCH</Type> <ASUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</ASUrl> </Protocol> </Internal> <External> <OWAUrl AuthenticationMethod="Fba">https://sn2prd0710.outlook.com/owa/pegkens.com</OWAUrl> <Protocol> <Type>EXPR</Type> <ASUrl>https://sn2prd0710.outlook.com/EWS/Exchange.asmx</ASUrl> </Protocol> </External> </Protocol> </Account> </Response> </Autodiscover>
Hi again Evan, Ray, et al -
More FYI - After I sent the last post I realized I had not included the captured images from my process of creating a new profile, so here they are step by step showing that the wizard process works perfectly well with my email account name and password, etc. However, then when I launch Outlook and choose that new Profile, it prompts me for my password again and again and will not start Outlook - ending with the error message at the end.
Please note there are a few brief explanations and comments toward the end.
Again, I get the same repetitive behavior of this windows Security prompting me for my credentials over and over… After I enter credentials many times and give up and click on the Cancel button the Outlook loading window closes and Outlook does not start and gave me this message:
The last time I tried the Profile creation wizard and starting Outlook, it gave me this somewhat different message:
Do these messages tell you anything useful? What does it mean that I need connect to MS Exchange with the profile…? I thought that's what I had done when the Profile wizard was doing the autodiscovery process and confirmed the connection in the "Congratulations" window above, which I've had it do a few times…
After I click on the OK button the Outlook loading window closes and Outlook does not start of course --
But I can then log in with my same credentials and access everything online with the Outlook Web App, as captured here:
Thanks for the detailed information provided.
At first, I do apologize that the KB article I shared is not useful. Here is another KB article about creating new Outlook profile in Outlook client: http://support.microsoft.com/kb/829918
I have look through the description and the screen shots you provided. According to the above information, I find that the Autodiscover testing is passed (it’s normal a few error occurs), you can create a new Outlook profile, in addition, you can configure your account with the new Outlook profile, the sending task can be finished in Outlook client, you can also use OWA correctly. Have I missed anything?
I have checked your customer domain using NSlookup tool, it’s hosted at Office 365. Based on the scenarios, the possible root cause I can think is that you haven’t check the “Remember my credentials” box when the dialogue promotes (though I can see you have checked once according to the screenshots, I suggest you check that box every time it appears)
If the problem still persists, please let me know.
0 out of 1 people found this post helpful.
Hi Evan-
Yes, the problem still persists!
Your assessment is partially correct - I can create a new profile and configure my account but I cannot "send" email - even though the dialogue box indicated the send process completed - my test emails were not sent, nor recieved with my other accounts with which I tested.
And, concerning your remark that "the possible root cause I can think is that you haven’t check the “Remember my credentials” box when the dialogue promotes" and
If you read my previous posts, I wrote in my first post and several times since that I checked the “Remember my credentials” prompt when entering my password. When I enter my password I always check the “Remember my credentials” prompt - of course! I entered my password and checked the “Remember my credentials” prompt each and every time at least 100 or more times during in the process of executing all the many variations of your suggested diagnostics and solutions during the 72 hours prior to sending my last 2 posts.
Over the past 3 weeks + I have entered my password and checked the box perhaps 1000 times at the “Remember my credentials” prompt - and that is not an exaggeration. I assure you that is not the problem! I intend no disrespect, but it is very frustrating to have spent many hours recreating and documenting for you the many processes I had already done previously but which you requested documentation copies, so I painstakingly recreated and documented them - only to have you ignore the details and suggest such a simplistic, but erroneous diagnosis; as well as fail to answer any of my questions.
I respectfully request you and your most able colleagues to please review my 2 prior posts thoroughly and respond as soon as possible with your best efforts at an intelligent diagnosis, answer my questions and propose an effective solution and/or course of action for me to resolve this insane problem immediately.
Thank you again,
Have you tried the Office 365 configuration tool?
onlinehelp.microsoft.com/.../ff637594.aspx
Regards,
Alan Byrne
Cogmotive Reports
Office 365 Reports
Alan, et al-
Regarding using the Office 365 Set up tool at that webpage, if that is what you are referring to - The short answer is yes, I used it to set up my Office 365 subscription when I started the service in April-May. I also tried running it again during this process of trying to correct this password issue with my desktop Outlook 2010, and as I recall it completed but it did not seem to help.
That said - what specifically would you recommend that I do with it? Since I've already got my profile, etc...? This relates to my questions in my earlier post asking if I can/should delete or disable/uninstall my Office 365 setup and reinstall it - and is that advisable or will it just confuse matters?
As I've expressed this seemingly simple problem is confounding me and I cannot seem to fiind the resource(s) to properly diagnose and resolve the issue(s). If you can give me any specific directions in these regards, please do.
Thanks,
Urgent Request -
Will someone please answer this question ( which I have asked in earlier posts, but not yet received an answer):
Should I attempt to resolve my problem by resetting my password - again - using the procedure described at this Office365help page?:
Reset your administrator password (for Microsoft Office 365 for professionals and small businesses) at
onlinehelp.microsoft.com/.../gg192871.aspx
As I explained earlier - I have only reset my password the one time after I was informed that my password had expired (without any prior notice from Office 365 or Outlook...). I used the above procedure, having a new temp password emailed to me, then a mobile text code, if I recall... the process appeared to work as it should for access via the web app and my Android and iPad mobile devices, but not for my desktop Outlook 2010 Professional Plus....
So again - given my situation - is it advisable to again reset my password as above, to try to resolve the issue with Outlook desktop, or is it likely to just complicate matters?
If someone will please advise me on this or any other solution ASAP - I will be extremely grateful!
Thanks again,
Remove any stored password for this Outlook 2010 profile in the Control Panel. In Windows 7, see Credential manager in the Control Panel. For XP, see User Accounts in the Control Panel. You may have to restart your computer.
Thank you Imran for your suggestion.
I removed the only remaining credential associated with my email account/name in Credential Manager. (As mentioned in a previous post I had previously removed the 3 other ones that had appeared there, based on a suggested solution found elsewhere in this forum.)
After removing the credential as you suggested I tried again to launch Outlook 2010, first with the newest Outlook Connector Profile (the one mentioned/documented in my previous post that was succesful at connecting in the profile setup wizard, but would not connect when I launched Outlook.) but again was prompted again and again for my password as described before (see below), and after a dozen failed tries after entering my info, when I canceled Outlook gave me the notice below the pw prompt.
I then tried to open Outlook with my saved original Outlook Connector Profile, which opened, showing my old emails, etc. but still would not connect with the Office 365 Exchange Server despite entering my credentials and checking to remember repeatedly for 10 or 12 tries... So no luck with that so far.
Do you have further suggestions for actions following my deleting the password credentials in Credential Manager as you suggested?
As requested in my latest post before this one - Should I attempt to resolve my problem by resetting my password - again - using the procedure described at the Office365help page Reset your administrator password...? (See my post above for more explanation.)
Is there any liklihood of resolving it that way or similar approach, or more likely for complications?
Looking forward to reply.
Thanks, Ken