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Office 365   Forums   Manage Office 365   O365 Reduced functionality
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O365 Reduced functionality

O365 Reduced functionality

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Answered (Verified) This question is answered
Posted
on 8/16/2012 6:04 AM

One of my O365 accounts expired couple of days ago and went to Reduced functionality. What does that exactly mean? Which features have been disabled (if any)?

 

Thanks.

Verified Answer
  • Post
    replied on 8/17/2012 9:09 AM
    Verified Answer
    Verified by
    Hi MatteoS,
     
    Thanks for your rectification.
     
    When a subscription expires, the subscription enters a brief grace period during which administrators receive notification email messages and see alerts. That is the Reduced Functionality period.
     
    During this period, you can renew the expired subscription, disassociate users from the expired subscription, or reassign users to a new subscription. Users continue to have access to the subscription during the grace period.
     
    If you do not renew the subscription, the subscription will soon be disabled; user accounts assigned to the expired subscription are disabled, and users are unable to access the expired subscription. However, administrators can still access the service. Users assigned to more than one subscription can continue to access subscriptions that are still active (have not expired).
     
    You can read more related information in this catalog:
     
    Hope it helps.
     
    Thanks,
    Ella Huang
    • Top 25 Contributor
All Replies
  • Post
    replied on 8/16/2012 10:19 AM
    Suggested Answer
    Hi MatteoS,
     
    Do you mean that your Office Professional Plus has entered Reduced Functionality Mode?
     
    Because Office Professional Plus is a subscription service, it checks every month to ensure a user's subscription is valid. If Office Professional Plus cannot verify the status of a user's subscription (Internet access is required for this verification), then it enters Reduced Functionality Mode (RFM), which appears to be the state you're in.
     
    In Reduced Functionality Mode, programs function similarly to viewers. When a program runs in this mode, many commands are unavailable (dimmed). Therefore, you cannot access those functionalities. For instance, you cannot create new documents, cannot edit existing documents, etc.
     
    Now that you're in Reduced Functionality Mode, you can reset your installation by running the command "osaui.exe /k" from your "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\" directory. You'll be asked to sign in. Be sure to use credentials that match a licensed user account on your Office 365 portal.
     
    If there’s any misunderstanding, feel free to contact me in the forum.
     
    Thanks,
    Ella Huang
    • Top 25 Contributor
    Suggested by
  • Post
    replied on 8/17/2012 2:46 AM

    No. I actually mean that my P1 trial acccount went to reduced functionality (as you can see in the picture).

     

    As this is P plan, I don't have OPP in it.

     

     

    • Not Ranked
  • Post
    replied on 8/17/2012 9:09 AM
    Verified Answer
    Verified by
    Hi MatteoS,
     
    Thanks for your rectification.
     
    When a subscription expires, the subscription enters a brief grace period during which administrators receive notification email messages and see alerts. That is the Reduced Functionality period.
     
    During this period, you can renew the expired subscription, disassociate users from the expired subscription, or reassign users to a new subscription. Users continue to have access to the subscription during the grace period.
     
    If you do not renew the subscription, the subscription will soon be disabled; user accounts assigned to the expired subscription are disabled, and users are unable to access the expired subscription. However, administrators can still access the service. Users assigned to more than one subscription can continue to access subscriptions that are still active (have not expired).
     
    You can read more related information in this catalog:
     
    Hope it helps.
     
    Thanks,
    Ella Huang
    • Top 25 Contributor
  • Post
    replied on 8/17/2012 9:35 AM

    Thank you very much on your help. One more thing. On another account, I paid for couple of licences and as far as I can see, Office365 will charge me automatically (my credit card) after one month. Can I somehow stop Microsoft from charging me automatically (maybe I want to use another credit card)?

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