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I am trying to verify my domain name <COOPRS.COM>. It has been more than 72 hours. I have updated the DNS at my registrar with the verification TXT sting provided by the setup wizard and changed my name servers to ns1.bdm.microsoftonline.com | ns2.bdm.microsoftonline.com. Still nothing. Please advise.
Thanks.
0 out of 1 people found this post helpful.
Hi Stephanie,
Thanks for your update. I have checked the DNS record for your domain. I noticed that TXT record has been added properly. So you can verify your domain.
In general, to verify and add your custom domain to Office 365, it needs to add a TXT or MX records at your domain hosting provider. Office 365 use this created TXT or MX record to verify the ownership of your domain. Typically, it may take about 15 minutes but can take up to 72 hours for the record that you created to propagate through the DNS system.
Therefore, if the DNS TXT/MX record information you created at your domain registrar is correct, please wait for at least 72 hour to ensure the DNS records can be queried through Internet. In addition, as the TTL of this record is set to 24 hours (we recommend set it to 3600 seconds), it will also increase the required time to propagate.
Thanks,
Jerry Cen
1 out of 1 people found this post helpful.
Based on your description, I understand that you have added domains in Office 365, but it still not verified.
I have checked your DNS records and found there is no TXT record.
To resolve this issue, please follow the steps below in correct order:
Please change the Name Server records on your domain registrar to your original name server. After that you can follow these steps below:
If you using Small Business plan, I suggest you delete your domain in Office 365 and re-verify it again.
You can refer to this link: onlinehelp.microsoft.com/.../hh397889.aspx
If you using Enterprise plan, you can’t change name server to ns1.bdm.microsoftonline.com | ns2.bdm.microsoftonline.com.
I suggest you delete your domain in Office 365 and re-verify it again. You can refer to this link below:
onlinehelp.microsoft.com/.../ff637620.aspx
Thanks Jerry. Unfortunately, this doesn't seem to be working. I remove the domain from my Office 365 Small Business plan and then reset the DNS settings at my registrar back to their default settings, including the name servers. I confirmed with NSLOOKUP that these had propagated, then attempted to add my domain <COOPRS.COM> back to my account. I added the updated TXT record to my registrar's DNS settings and confirmed it took using NSLOOKUP. However, Office 365 still won't verify the change.
I may be relevant, and help to know that this domain was previously connected to our account and working correctly last week. It was removed by mistake and we are trying to add it back.