Hi Anna - thanks for getting back.

The plan details are "Microsoft Office 365 Trial (Plan P1)".  I checked with my registrar (1-2-3 Reg who use Webfusion to register addresses) on how to add a TXT record yesterday.  The hostname @ was entered, as was TXT/SPF and v=verifydomain MS=ms74548365.  According to 1-2-3 this was all that was needed.

I've just checked i entered these correctly (which i did).  I'm not sure if it makes any difference - but the sharepoint address which was ...onmicrosoft.com has been changed to the domain name i wish to use.

If i need to change nameservers from:

ns.123-reg.co.uk

ns2.123-reg.co.uk

to ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com then i am no longer able to configure DNS changes for that domain within my 123-reg.co.uk control panel.  So if i decide 365 isn't for me then is it possible to restore the 123 nameservers?

Thanks

Richard

Hi Anna

Thanks for the reassurance re: name server changes.  

I still cannot verify our domain, yet i've changed the dns records on our 1-2-3 control panel (i think) correctly.  Could you confirm the TXT/SPF entry details i should have entered on the 1-2-3- dns settings please?

Thanks

Richard

Hi Richard,
 
Thanks for your update. I would like to confirm the current situation. What's the status of your custom domain. You can see this at admin page, click Domains. Weather the status is "verified" or not?
If the status is verified. Congratulation, you have verified custom domain in Office 365. The next step is what Anne mentioned in pervious reply, please change name server records point to Office 365.
 
If the status in not "verified", that means you have not completed the process of verification. Please note don't change name server records before verified domain. If you have changed name server records point to Office 365. Please change it back to the pervious address. To be clarify, I list you the steps of verification:
1.On the Admin page, in the left pane, under Management, click Domains, and then click Add a domain.
2.On the Add a domain page, under Specify domain, type the domain name that you want to add, and then click Next.
3.On the Verify domain page, in the See instructions for performing this step with: drop-down list, choose your DNS hosting provider. If your provider doesn’t appear in the list, choose General instructions.
4.In the Select a verification method: drop-down list, choose Add a TXT record (preferred method) or Add an MX record (alternate method). Please note just need add either of one, not both.
In addition, please note the DNS propagation doesn’t happen instantly. Sometimes takes close to 72 hours.
5.click Verify.
For your reference:
http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/hh397889.aspx
After doing the above steps, the custom domain status should be "verified". Now you can change name server records point to Office 365.
 
Additional information:
===========================================================
Update DNS records to keep your website with your current hosting provider:
http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/hh335298.aspx
Add your domain to Office 365 without redirecting your name server records to Office 365:
http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/hh416759.aspx
 
If there are anything unclear, please feel free to contact us.
 
Thanks,
Allen Qiu

Hi Richard,

How are things going?

If you have any other questions or concerns, please do not hesitate to contact us. It is always our pleasure to be of assistance.

Thanks,
Anna Guo

Hi Anna

Well there's good and not so good news.  I managed to put the correct TXT details in my 1-2-3 domain.  Quite literally within 1 hour the 1-2-3 domain had been verified.  Whilst this is good and i now have verified the domain and have e-mails, the not so good news is my small 1-2-3 website has dissapeared from public view.

The support from 1-2-3 has been really good as it has been here.  So perhaps i need to be a bit more patient so i get what i really want.

So this weekend i will (try to) be patient and learn how to re-kindle the 1-2-3 website without causing any difficulties with the 365 area.  I'm sure it is possible but i dont want to mess things up here - any really basic step by step advice would be gratefully received.

Thanks

Richard

Hi Richard,

When you change the Name Server to Microsoft this will redirect all services to 365, including your existing web hosting.  What you need to do next is find out from 1-2-3 what the IP address is of your hosted website is with them.  when you have this information you will need to do the following

Log in to the Portal

Click on Domains

Place a dot in the radio circle next to your domain and select Manage DNS

Click New, then select A (Address), In the host name type @ and in the IP Address type the IP address of your 1-2-3 hosted site

Click save

Click New, then select cname, in the Host box type www and put your doamin (domain.com) and save this.  This will then populate, but will take same time.  when finished 365 will point the website back to 1-2-3

Hi Richard,

There's step-by-step information about keeping your current website where it is (after you add your domain to Office 365) in this Help topic:

 

Update DNS records to keep your website with your current hosting provider

 

Hope this helps,

--Stacia

(Office 365 User Assistance)

Hi Richard,

How are things going?

If you have any other questions or concerns, please do not hesitate to contact us. It is always our pleasure to be of assistance.

Thanks,
Anna Guo