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I have two domains and both have been verified and are active with Office live 365. Since only one domain can be redelagated from the original domain hoster (Melbourne IT), I had to leave my other domain with Melbourne It. According to your instructions, in order to redirect clients to my other domain (premierepartydeco.com), and I have to create an "A" record. which requires the IP address for my website. Who will have this information? Wouldn't this information be provided by Office Live 365 since I created the website thru you. Melbourne is only hosting the domain. I am confused. Who should have this information and what steps should I follow to make sure my second domain can work. Both domains where working before when using Office live, so I don't undertand why only one can work now with the transition to office 365.
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Hi Dainerys Blanco,
Before moving on, I would like to confirm if you have verified one domain in Office 365 and change your public website in Office 365 as www.domain1.com and you also have another domain name as domain2.com, you would like to redirect www.domain2.com to www.domain1.com automatically.
If this is the case, I would like to clarify that it is true you could use Ns lookup and ping yourdomain1.com and get the IP address. However, for SharePoint website, if you add an A record to point to the IP address, this would not work for domain2.com to redirect to domain1.com directly. For SharePoint public website, you could only change the address from Domains list and click Change address
Therefore, you would only use URL forwarding to achieve this. After your SharePoint public website's URL changes to www.domain1.com, you could go to the Domain Registrar for domain2.com and set Forwarding / Redirect setting (Some domain registrars may not have such settings). Set www.domain2.com to forward or redirect to www.domain1.com, wait for some time (no more than 72 hours) and try type www.domain1.com, it will be forwarded to the website as www.domain2.com.
Thank you for the clarification, however I still need to know how to set the forwarding/redirect settings so domain 2 can point to domain 1. Also I contacted the domain registrar and they tell me that Microsoft office 365 has to provide the IP address not them.
Thanks for your reply.
If you would like to have the IP address, you could use Nslookup and ping yourdomain1.com and get the IP address.
For how to set the forwarding/redirect settings, you need to contact your domain registrar for how to set it.
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Anna, I have the same problem. I pinged edmonddeckandpatio.com and got 18.104.22.168. I added the A Record at MelbourneIT to have this work, but it does not work. I have talked to MelbourneIT and this is all they say needs to be done. What am I missing? Do I need to change the named servers to Microsoft?
Since the issue you encountered and your requirement may be different from Dainerys Blanco's, I would suggest you post a new thread about the detailed information of your questions/requirement and the steps you have done, this is so we could focus on your questions and provide more specific solutions for you.
Melbourne IT does not seem to be offering Office 365 simple URL forwarding. I moved all my domains to Hover.com and now both are forwarding to my Sharepont address. I too had two domains at OLSB and both went to my website hosted there. I have had a third domain for years and it has always been set to forward to my OLSB site and now it is pointed at my sharepoint address. Works just fine. I hope you have more sucess with working this out with MIT than I had.
I have the same issue - I learned today that I have an existential internet presence (miaahc.net exists, but miaahc.com can't be redirected to it because the IP address MO365 lists doesn't point to anything). It's like I have no reflection and no shadow. I have done both an A and CNAME change (via Melbourne) only to be told to redo it in 365. I think SharePoint must have something to do with it? Pinging doesn't help (it lists the known IP address to nowhere).
If you read the above posts you'd see ip addresses aren't relevant and not what you want to use. To give your 2nd domain meaning and purpose in life you will have to forward it to your other domain (no ip address required).
And Melbourne does of course offer forwarding - here's how:
Have your issue been resolved with Mch's suggestion ? Thanks for Mch sharing the information .
If the problem still persists , I would suggest you post the detailed information about the issue in new threads in the forum , After that, our support engineer will follow up and help you fix the issue in the new threads. Thanks for understanding.
Thanks - it would be good for MS to know this...
I found another work around, but will go the Melbourne and check it out.
Yes, this is now resolved.
This (forward via Melbourne) only applies if you have your site hosted at Melbourne. I would also add that the DNS-CNAME and A changes (IP address needed) would be generated at Melbourne as part of the forwarding...(Step 9 of the posted instructions)>
It also doesn't answer the IP to nowhere problem at Microsoft....which I'm fine not knowing...
The short story is I just abandoned our "new" domain hosted site and moved the new site back to the old domain.
Thanks for your update and your time on this case.