I need to complete a service request to extend my trial.  I am working with my company contacts in Microsoft and we need more time.  For two days now when I go to create a service request I end up seeing a messsage that says:

Sorry! We can't process your request right now.
The service is temporarily offline for scheduled maintenance or we're
investigating a problem. We're working to get it back online as quickly
as possible.
               
             

I need to request an extension but I can't.  Please help.

Thanks