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According to your description, it is true that you won't be able to achieve this until your transition is complete. The user's device needs to be wiped and then reactivate their devices on the new server.
You may refer to the following document which provides details on the procedure to be used to move the Blackberry devices to the new server.
Migrating User Accounts from the Hosted BlackBerry for Microsoft Exchange Online to the BlackBerry Business Cloud Services
For this question, I also sincerely recommend you contacting our partner, Research in Motion (RIM) , which is best suited to help you with Office 365 BlackBerry Business Cloud Service issues and can give you additional information and support at the following sites:
Here is another link about it for your reference:
I can tell you what will happen because it is a major cluster F-ck
1st, the onboarding process will not work if your users have an older version of the desktop software installed
Some windows 7 computer will not run the communications components of blackberry so you will need to find a machine that does work and use it
You have to put the blackberry site in trusted sites so the components will install, otherwise the site just sits there and does nothing
Bold 9700s do not backup and restore data even though the onboarding works successfully
That is just the beginning, get ready for a MAJOR headache
We have gotten 189 blackberries straightened out but had to touch almost all of them, get ready for a mess
I am not getting a warm and fuzzy feeling about this - we just migrated to Office 365 (forced, not requested) and there has been no consideration for transitioning Blackberry users from Microsoft (they seem to be washing their hands of it). I will be spending my stat holiday tomorrow trying to sort this mess out - really?? And we pay for this every month?
Hi kmg123 and
Thank you for your
Microsoft will help
you migrate your service from BPOS to Office 365, the time of migration is
depend on the size and quantity of your mailboxes.
If you have any
questions about Office 365 after the migration succeed, please feel free to post here, we are
happy to assist you.
Microsoft help is non existent. One bright side, 99% of our blackberry users are going to switch to Android or IOS so future headaches with their stupid activation process will be gone, BYE BYE Blackberries, glad to see you go
I understand your concerns.
Please understand the issue related to RIM technical. So we will work with our partner, RIM, to resolve the problem.
Besides, we will do our best to help our customers. please monitor our forum and we will update corresponding information. Thanks.