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Thanks for the feedback.
Do you mean you have the problem about how to use Blackberry? If so , I'd like to understand which Office365 Plan you are using.
If you are using Office365 Plan P, you can take a look at help.outlook.com/.../cc511385.aspx
If you are using Office365 Plan E, you can use BBCS to connect Exchange online mailbox. Detail information about BBCS ,you can take a look at community.office365.com/.../826.aspx
Thanks, Neo Zhu
How are you doing? I am just writing to see if there is any progress on this issue. I do not mean to push you. I just want to ensure that you do not encounter any problems during the troubleshooting. Thank you.