Browse by Tags

Related Posts
  • Forum Thread: Word, Excel crashes when opening certain files (either locally or from SharePoint)

    Hello, I'm writing on behalf of two of our users with similar and potentially related issues involving the Word and Excel desktop applications not being able to open certain files from SharePoint, or locally. The first user created a Word document and sent it off for proofing. It was sent back...
  • Forum Reply: RE: Exchange trying to retrieve data

    Hi O365-PTA, According to your description, it seems that you cannot connect to the local Exchange server in the Outlook client. Since our forum focuses on Office 365 Online services, we cannot provide dedicated assistance for such local Exchange server related issues. Giving this situation, we suggest...
  • Forum Thread: Office 2011 'No connectivity with the server'

    I'm browsing through the sharepoint site and I want to edit a document (as I've done so many times before) but this time when excel/word/powerpoint etc opens up I get 'No connectivity with the server' - for every file. This worked a few days ago and no settings have changed locally or...
  • Forum Reply: RE: Export public contacts folder to access 2003 database

    Hi Nigel, At present, it's not feasible to export the contacts in the public folder to a csv file directly. We can only export them as a pst file. Thanks for your understanding. For it, the other community members are welcome to share their experience here. Best regards, Kid Yang
  • Forum Reply: RE: Outlook 2013 exchange connection problem

    Hi Alta7946, According to your description, do you mean that you have set up an Office 365 email account in the Outlook 2013 and encounter some Outlook client issues? If so, I would like to confirm some information for a better understanding about your actual situation: 1. How many users in your organization...
  • Forum Thread: Windows XP office 2007, Outlook keep on asking Password

    Hi From Day before yesterday some users with winodws XP and office 2007 (fully patched) keep on asking for user password. Hope office 365 works with windows xp and office 2007. Kind Regards
  • Forum Thread: Disabling OneDrive For Business in my Office 365 Installation

    Hello, my university recently moved to the Office 365 platform and while I really like the web interface and the Office 365 products, I have no need for the OneDrive For Business app the came installed with the other Office 365 apps. What more, I seem to be having the issue presented by many of the...
  • Forum Thread: Outlook 2010 fully patched and Office 365

    We are receiving a high volume of calls for our users on Outlook 2010 having issues with email. The systems are behaving as if they have corrupt PSTs. The only fix we have found so far is to recreate the Outlook profile as a repair does not work. This just started in the last week. Our Help Desk has...
  • Forum Reply: RE: Outlook Mails are getting Deleted/Archived automatically

    Hi Ravi, According to your description, the issue may be related to the retention policies. To narrow down it, I would like to confirm the following information: 1. Do the other users in your organization encounter the same issue? 2. Please check if you have set any related retention policies to deleted...
  • Forum Thread: Office 365 Applications Crash Frequently

    I am getting very frustrated with reliability and performance issues I have noticed since moving to Office 365. Although older versions of Office (Word) had occasional issues, it has been nothing like what I have seen with Office 2013. More than once when starting Visio 2013, randomly hangs when opening...
  • Forum Reply: RE: fast cached outlook mode and office 365

    Hi Bart, According to your description, the issue you encountered is an Outlook client related issue. Since our forum focused on Office 365 Online services, I suggest you post this question with the detailed information in the Outlook client forum below for dedicated assistance: http://answers.microsoft...
  • Forum Thread: PowerPoint for Mac - Custom RGB values won't stick

    I'm currently trying to set up a PowerPoint template for a client, using their colors as a custom color theme. However, when I try to create my own colors using RGB values, they never seem to "stick." Meaning, when I input the numbers, and save the color, the color immediately changes,...
  • Forum Thread: Office 365 online location different from OneDrive - Company Name location in applications

    When I go to OneDrive for Business via the web portal this appears to be a different location to that at which I arrive when using locally installed applications on my PC. Looking at the address bar they are using two different Office 365 accounts - Mine and my Set up user account (on line and locally...
  • Forum Reply: RE: App licensing across tenants

    Hi sf, If the user has used school.edu (Office 365 E3 license) to activate the Office applications, the other guy can switch account with work.com account and use the full fuctions. However, for Office 365 Pro Plus, you need to use the school.edu account to activate the applications through connecting...
  • Forum Reply: RE: Office 365 Education account no longer exists.

    Hi isaace71295, Sorry for the inconvenience. Based on your current situation, I would like to collect your tenant domain to check your tenant status. I have sent you with a Private Message, please reply to it to provide the information I asked. To access the Private Message, please perform the...
  • Forum Thread: Lync 2013 Cannot find DNS for (mydomain.com)

    We are using Office 365 MidSize One user in the company is not able to sign into Lync starting today I followed the manual setup found here ( http://community.office365.com/en-us/f/172/t/258034.aspx ) I can get him signed in on manual setup but it then will not connect to Exchange to collect his...
  • Forum Reply: RE: One Note with Office 365

    Hi Michele, You mentioned that you purchased the Office 365 service from the GoDaddy partner. Since the Office 365 service from GoDaddy partner version is different from the normal Office 365 service, to ensure you get the dedicated support, I suggest you contact GoDaddy support engineers via the link...
  • Forum Thread: What's the difference between Office Online and Office 365?

    Using my work Office 365 account, I can go to two different sites - portal.office.com/Home and office.live.com - and though I'm signed in to both on different tabs using the same credentials, it's almost like the two accounts are completely separate. I understand that Office Online is more...
  • Forum Reply: RE: Shared Mailboxes Un-Accessible Through Outlook

    Hi Brandon, Sorry for the inconvenience the issue has caused. We have received some reports that the users cannot access the shared mailbox in the Outlook client recently. To identify this issue, we need to collect some information first: 1. Does the Office 365 OWA works fine? 2. Does the issue...
  • Forum Thread: Office 635 for Student

    I want to make sure I have this right. I am a student and I put in my information for Office 365. According to this I have 5 installs of every software in the 365 line? At no charge? Is this for 1 year or something? It seems a little farfetched that Microsoft would give this away for free. I wanna get...
  • Forum Thread: Issues with searching shared mailboxes

    We are using Office 365 for hosted exchange and Outlook 2013 as the mail client. This happens to multiple users. The search settings are to search the current mailbox but we also tried current folder and all mailboxes. "Improve search speed by limiting the number of results shown" and "Include...
  • Forum Thread: Shared folder not opening in outlook with office 365

    Hello, I have an issue where I can not open some shared folders in outlook. There are a couple odd things going on here. 1) I can open 1 shared folder but not the other 3. The error message is cannot expand the folder. the set of folders cannot be opened. The attempt to login on to Microsoft exchange...
  • Forum Thread: Cannot Sign In to Organizational Account in OneNote on Android

    I am attempting to sign in to OneNote for Android on my Android tablet. I am able to sign in successfully & access my notes on my iPad, but I would rather use the service on Android and need this to work before we start promoting this feature campus wide. Here are the steps I have taken: Installed...
  • Forum Thread: Sharing OneDrive for Business folders with external users

    We are trying to share folders within OneDrive for Business to external partners but they are having issues accessing the content. We use our partner's work email to share out the folders such as bob@companyA.com . We have run into 2 issues doing this, and I am getting upset employees who are just...
  • Forum Thread: One Drive for business and Map Drive.

    Hello All, I have an office365 accounts for my users, also i need to sync a file share through one drive to cloud, so i create a map drive in local PC points to the file server file, then i start the one drive for business, i added the library URL and when i change the path to save library to the Map...