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  • Forum Reply: RE: How do I pay You?

    Hi Richard, Could you provide us with the following information for better understanding the scenario? 1. You mentioned “I missed a payment”. Do you encounter any issues while using Office 365? 2. Please share with us some screenshots: (1) A screenshot of the subscriptions page. Go to Office...
  • Forum Reply: RE: Office 365 Education for Students activation

    It still won't activate for me.
  • Forum Reply: Connect to sharepoint modal dialog in vs 2012

    Hi, I am using Visual Studio 2012 professional and sharepoint online E3 trial version.I've created a basic sharepoint hosted app targetted to my office 365 developer site.When I try to deploy the app hitting F5 in visual studio, the 'connect to sharepoint' dalog opens up and after entering...
  • Forum Thread: Cannot deploy to sharepoint online from VS 2012

    Hi, I am using Visual Studio 2012 professional and sharepoint online E3 trial version.I have created a basic sharepoint hosted app targetted to my office 365 developer site.When I try to deploy the app hitting F5 in visual studio, the 'connect to sharepoint' dalog opens up and after entering...
  • Forum Thread: Power BI for office 365 Training Course

    I am Looking for Power BI for office 365 Training Course Could you help me on found that
  • Forum Reply: RE: I have a new office business subscription. Do I need to cancel my old home preium account?

    Hi Anton, Which specific Office 365 subscription do you have? Some subscriptions may not contain Office applications, such as Office 365 Small Business plan. But Office 365 Small Business Premium does contain Office applications. So if you uses Office 365 Small Business Premium, you can consider canceling...
  • Forum Reply: RE: Setiing up another domain

    Hi Carl, When adding a custom domain to Office 365, the wizard will ask if you already have domain website, if you choose “Yes, and I want to keep it where it’s hosted today”, it will ask for an IP address for the website. If you don’t have a website used with this domain outside...
  • Forum Reply: RE: Lync Online "server temporary unavailable"

    Hi f.clayton, According to your description, it should be a client issue. Based on the current situation, could you please try the following steps to troubleshoot the issue? 1. Delete endpoint cache file. C:\Users\useraccount\AppData\Local\Microsoft\Office\15.0\Lync\sip_user@domain.com 2. Check if...
  • Forum Reply: RE: Can't upload user photos

    Hi Kelleigh, Thanks for your description. Some information still needs to be collected: 1. Does this issue occur only when you upload a photo for a specific user? 2. Can you upload a picture for the user in OWA (give yourself Full Access permission on the user’s mailbox first)? 3. Is the command...
  • Forum Reply: RE: Update Outlook or lose access to Exchange

    Hi RHAulet, Re-running the ‘report’ is not available, since it is done by Office 365 automatically. Generally, if all users are using Office 2013 on their machines and keep it up to date, there’s no need to worry about losing access to Exchange Online. Regards, Lee Li
  • Forum Thread: OneDrive for Business syncs folders but cannot sync files

    Hi, was unsure where to post this and this seemed like the most appropriate forum. I'm an OneDrive for Business user. My university recently upgraded to Office 365 and I wanted to take advantage of the 1 tb of storage to backup my images from my research (our IT department wouldn't help and...
  • Forum Thread: Encrypted connection to your mail server is not available...

    I am setting up my office pc with my office 365 email. When going through the steps to add a new account in Outlook 2013 I receive the error "An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection." I logged on as admin and confirmed...
  • Forum Thread: Unable to add Exchange Account after new install of Outlook 2013 from Office 365

    We had office 2007 installed and working fine with Exchange. We decided to install the Newest version of Office from my Office 365 online account. After it downloaded the first time it gave me an error about not have the license for One Drive. I went back to the website and installed One Drive for Business...
  • Forum Thread: OneDrive for Business 2013 Desktop Application crashes after startup

    My OneDrive for Business 2013 Desktop Application crashes after startup. The icon appears in the system tray, but freezes after a few seconds. I cant right or left click on it and the OneDrive for Business right-click link is grayed out as well. Is it safe to uninstall/re-install the OneDrive for Business...
  • Forum Reply: RE: help installing office 365 on new iMac

    Hi customer, We would like to help you. To install the Office contained in Office 365 on your computer, you can follow this article for the general guide. Install Office on your PC or Mac with Office 365 for business If you have problems when installing Office, you can provide the following information...
  • Forum Thread: I can't create a new document in OneDrive

    When I click on the "new" button" I get the upload screen rather than the screen that allows me to create a new document. What am I doing wrong?
  • Forum Reply: RE: OneDrive for business

    Hi Harry, Of course, you can. You can host both two OneDrive for Business libraries in one PC. You need to use the sync a new library option to synchronize another OneDrive for Business libraries. See the picture below: For tips, you may need to enter the credentials when you want to sync...
  • Forum Thread: Can data be lost when multiple saves overwrite each other?

    I have built a database that is accessible and shared through Office 365. Here people log services provided, and some of the services logged keep disappearing. I am worried that one person's updates end up overwriting another's. I think something like this is happening: Sue opens the database...
  • Forum Reply: Re: Exporting List to Excel

    This threw me for a very long loop until I stumbled upon this little gem from Christopher Clementen. It's a crazy workaround, but if you first open an Excel document from a document library in the Excel 2007 client, you will get authenticated. Leave that document open, go to your list in your browser...
  • Forum Reply: Re: SHarepoint: Protected Folder for external users only

    Hi Ray, The external user who can upload the documents to SharePoint site has the permission to edit the site and download anything he/she wants in the site. As a result, it’s not feasible to let them upload documents only. Regarding the requirements, I invite you to submit feedback to...
  • Forum Reply: Re: OneNote Application

    Hi Nancy, To address the question and offer suggestions, do you mind providing us with some detailed information about the issue you have encountered? 1. I understand that you run into the issue when using Office OneNote. I’d like to confirm if you have downloaded it from Office 365 portal...
  • Forum Reply: Re: I have download the software, yet I still cant find it on my desktop

    Hi wyb, Based on your post, I’d like to confirm if you download the installation file and you can’t find it in the desktop. If so, I’d like to explain that the downloaded flie would be in the fold that be configured by default. Please try to find it in the Download Libraries...
  • Forum Reply: Re: hom can i write product key

    Hi Graicy, May I know what do you need a product key for? If you want to have your product key to active Office application on another computer, you don’t need the product key. For Office 365, if you assign a user with a license of Office Professional Plus, they are able to active Office application...
  • Forum Reply: Re: How long does it download Office?

    Hi Scubadiver92, The installation time of Office 2013 application click-to-run version is based on the internet speed. It may take up to a few hours. Regarding your situation, I would like to confirm whether you encountered any error messages or notifications. If the installation still cannot finish...
  • Forum Reply: Re: office 2013 installation

    Hi YL Lim, Thank you for your reply. I understand that you can run office smoothly with local admin rights now. In this case, we suggest you have a check with your IT first. Because this issue may be related to the group policy of your organization, which means your local account may not have the...