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  • Forum Thread: Power BI for office 365 Training Course

    I am Looking for Power BI for office 365 Training Course Could you help me on found that
  • Forum Reply: RE: I have a new office business subscription. Do I need to cancel my old home preium account?

    Hi Anton, Which specific Office 365 subscription do you have? Some subscriptions may not contain Office applications, such as Office 365 Small Business plan. But Office 365 Small Business Premium does contain Office applications. So if you uses Office 365 Small Business Premium, you can consider canceling...
  • Forum Reply: RE: Setiing up another domain

    Hi Carl, When adding a custom domain to Office 365, the wizard will ask if you already have domain website, if you choose “Yes, and I want to keep it where it’s hosted today”, it will ask for an IP address for the website. If you don’t have a website used with this domain outside...
  • Forum Reply: RE: Lync Online "server temporary unavailable"

    Hi f.clayton, According to your description, it should be a client issue. Based on the current situation, could you please try the following steps to troubleshoot the issue? 1. Delete endpoint cache file. C:\Users\useraccount\AppData\Local\Microsoft\Office\15.0\Lync\sip_user@domain.com 2. Check if...
  • Forum Reply: RE: Can't upload user photos

    Hi Kelleigh, Thanks for your description. Some information still needs to be collected: 1. Does this issue occur only when you upload a photo for a specific user? 2. Can you upload a picture for the user in OWA (give yourself Full Access permission on the user’s mailbox first)? 3. Is the command...
  • Forum Reply: RE: Update Outlook or lose access to Exchange

    Hi RHAulet, Re-running the ‘report’ is not available, since it is done by Office 365 automatically. Generally, if all users are using Office 2013 on their machines and keep it up to date, there’s no need to worry about losing access to Exchange Online. Regards, Lee Li
  • Forum Thread: OneDrive for Business syncs folders but cannot sync files

    Hi, was unsure where to post this and this seemed like the most appropriate forum. I'm an OneDrive for Business user. My university recently upgraded to Office 365 (note: our IT department refused to help and sent me here) and I wanted to take advantage of the 1 tb of storage to backup my images...
  • Forum Thread: Encrypted connection to your mail server is not available...

    I am setting up my office pc with my office 365 email. When going through the steps to add a new account in Outlook 2013 I receive the error "An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection." I logged on as admin and confirmed...
  • Forum Thread: Unable to add Exchange Account after new install of Outlook 2013 from Office 365

    We had office 2007 installed and working fine with Exchange. We decided to install the Newest version of Office from my Office 365 online account. After it downloaded the first time it gave me an error about not have the license for One Drive. I went back to the website and installed One Drive for Business...
  • Forum Thread: OneDrive for Business 2013 Desktop Application crashes after startup

    My OneDrive for Business 2013 Desktop Application crashes after startup. The icon appears in the system tray, but freezes after a few seconds. I cant right or left click on it and the OneDrive for Business right-click link is grayed out as well. Is it safe to uninstall/re-install the OneDrive for Business...
  • Forum Reply: RE: help installing office 365 on new iMac

    Hi customer, We would like to help you. To install the Office contained in Office 365 on your computer, you can follow this article for the general guide. Install Office on your PC or Mac with Office 365 for business If you have problems when installing Office, you can provide the following information...
  • Forum Thread: I can't create a new document in OneDrive

    When I click on the "new" button" I get the upload screen rather than the screen that allows me to create a new document. What am I doing wrong?
  • Forum Reply: RE: OneDrive for business

    Hi Harry, Of course, you can. You can host both two OneDrive for Business libraries in one PC. You need to use the sync a new library option to synchronize another OneDrive for Business libraries. See the picture below: For tips, you may need to enter the credentials when you want to sync...
  • Forum Reply: RE: Salesforce.com integration with Office 365

    We just released an app on the Office Store called Cirrus Insight. Cirrus Insight integrates Salesforce with Office 365 (Outlook 2013 and Outlook Web App on any device). I hope it's useful to you! For more information and a free trial visit our website www.cirrusinsight.com/office365 or the Office...
  • Forum Thread: Instead of Click-to-run using Full Install

    Hi, I need to convert my Office 365 (Office 2013) into a Full Install instead of Click to Run...How can I do that I have a valid subscription. Cheers.... Rohit
  • Forum Thread: Outlook 2013 hangs whenever an email is sent.

    Just upgraded to office 365 on the 1st and I'm regretting it already. Outlook is constantly crashing due to an error where it is constantly "requesting data from the server". This times out within a minute or two of opening Outlook, then the program hangs and I have to restart it. ...
  • Forum Reply: Re: How to mount public folder in the outlook 2013

    Hi Beadmin, Thanks for your post. Currently, we can only see the public folders via folder view in Outlook client. However, You suggestion is really a good and considerate suggestion. So, I suggest you submit feedback to our product team about your suggestion. Our feedback analysis specialists...
  • Forum Reply: Re: I had initially set up my software to work with office 365, but why is it still showing that I have not? Do I need to repeat the step again?

    Hi Steve, To help you with your requirement, I’d like to confirm the following information with you: 1. What does the “Software” refer to by saying “I had initially set up my software to work with Office 365”? 2. Could you provide us with the page regarding “it...
  • Forum Reply: Re: I can't find my old emails

    Hi Sholaz, BT business is our partner. They're upgrading BT Business email customers to Office 365. Since your mail service is hosted in BT business, your account is managed by them. About this issue, I suggest you contact the BT support. They’ll be more proper and professional to resolve...
  • Forum Reply: Re: Sign-in Not Working

    Hi bhagen, Appreciate the screenshot provided. Since the user can log into Office 365 using his Office 365 account, this issue should be caused the local client. We recommend you get more assistance from our Office forum which is staffed by many experts dedicated to the Office client issues. There...
  • Forum Thread: Open PDF in FoxIt PhantomPDF

    I use Foxit PhantomPDF as my pdf reader/writer application. How do I make Office 365 open PDF documents directly in my application rather than in the web browser?
  • Forum Thread: Office 365 desktop setup

    I ran the Office 365 desktop setup and it requested a system restart. Now, after restart it launches and offers me a page of configuration options which I proceed past and then says "Installing updates and configuring applications" but hangs forever. Above the progress bar it says "Waiting...
  • Forum Reply: Re: how do I edit an existing website?

    Hi Kyle, I suggest you use the Design Manager tool built in SharePoint Online to edit the public website. Also, web developers and designers can edit it in HTML using their favorite tools (such as DreamWeaver, Expression Web, or just Notepad). The following links are for your reference: Get...
  • Forum Reply: Re: call us overprotective, but we need to verify your account before opening this document

    Hi Gilles and Alan, To narrow down the root cause of the issue, I suggest you refer to the following steps: 1. Please change to another network environment and computer, and then check if the issue still exists. 2. Go to Control Panel > Manage Your Credential and remove any credentials stored...
  • Forum Reply: Re: Outlook 2010 open mailbox in both Exchange Online and local exchange in Hybird mode

    Hi Ivan, Could you help us collect the following information to narrow down this issue? 1. If you set up an Office 365 account and a local mailbox in different profile, will this issue occur? 2. Have you changed the local Autodiscover record? Do you point the local Autodiscover record to the CAS...