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  • Forum Thread: Can you import custom Outlook 2007 contacts template to Office 365?

    We built a custom template in Office 2007 specific to our business requirements. We recently converted to Office 365. Can we import this contacts template for Outlook 2007 into our new Office 365 environment.
  • Forum Thread: Excel 2013

    When trying to open an excel document I get the following error message: "this action is only valid for products that are currently installed" I've checked the default program settings in excel and I still get the error. However I can open a blank excel window and then drag the file...
  • Forum Reply: RE: Out of Office won't work when manually configure Outlook to use Office 365

    Hi Jeroen, Yes, you are right. Without Autodiscover, Office 365 features such as Out of Office messages and free/busy information will not work. In your situation, could you please provide your domain via the Private Message for checking the DNS records? To access the Private Message, please perform...
  • Forum Reply: RE: renewing subscription

    Hi Gary, To better understand the issue, could you please provide the detailed information about “a message that there is a problem with my subscription”? To protect your privacy, I have sent you a private message. You can provide the detailed information by replying to it. To access the...
  • Forum Reply: RE: Purchased New LIcense for Different PC - How Do I Install

    Hi sandy, Do you mean you want to install the Office applications (such as Word, Excel, Outlook, Lync) on different PCs? If not, please feel free to correct me and provide more information about your requirement. If this is the scenario, I would like to explain that you don’t need to purchase a...
  • Forum Reply: RE: OWA App: Insightly

    Hi Morris, By default, Insightly is Disabled after we install it. We need enable it manually in the Office 365 EAC( https://outlook.office365.com/ecp/ ) and then we can use it. Here is the general steps to enable it: 1. Login to the Office 365 EAC with the admin account. 2. Click organization >...
  • Forum Thread: Unable to save to local OneDrive for Business document folder from Word 2013

    Hi, I'm trying to figure out a workaround for our issue. We have OneDrive for Business installed, with Office365 subscriptions. On our internal domain we have " Do not allow Office to connect to the Internet " group policy defined as we do not want users to connect to Sharepoint sites...
  • Forum Thread: Using Onedrive for Business

    My apologies if this is a silly question but I have files uploaded to OneDrive for business and I have a OneDrive for Business folder on my desktop. When I am working on a document should I be doing it via the web or should i edit the document on my desktop. Does the sync happen both ways?
  • Forum Reply: RE: Microsoft Projects

    Hi Ryan, Is “Microsoft Project Pro” you mentioned above Project Pro for Office 365 ? If so, unfortunately, it cannot be added to Midsize Business. As it states under Standalone services in Office 365 Plan Options , it can be added to Enterprise service family plans. Sorry for the inconvenience...
  • Forum Reply: RE: How do I download my outlook contacts from my laptop to 356

    Hi RealtorLou, According to your description, do you want to transfer your Outlook contacts to your Office 365 account? If so, we can use PST files to achieve it. We can first export your contacts as the PST files from the Outlook in your laptop. Then we can set up the Office 365 account to the Outlook...
  • Forum Thread: Unable to configure Outlook 2013 Profile

    This is happening on a freshly configured Windows 7 laptop, with all of the updates installed. MS Office 2013 Pro Plus (via Office 365) is installed. When I go to the Control Panel and try to add an account, enter the name, username and password as required, it keeps popping up a window asking for...
  • Forum Thread: Office 365 Documents Are Blank

    I have a serious issues with Office 365. Many of my Word documents (saved as docx files) are suddenly blank when opened in Word. The files are there but there is no content in the files. Had I not also saved them as plain text files to export elsewhere, all my work would be gone. This is true both on...
  • Forum Thread: Excel Survey

    How do I create a question which allows multiple answers in Office 365 in an Excel online survey? I set it up as a choice question but can't select more than one response. I want to use this survey with students and want to learn how to do this so I can share with others at my site.
  • Forum Reply: RE: How do we install office 2013 across multiple devices using office 365 E3 plan?

    Hi Balamurugan, 1. Since you are planning to purchase E3 licenses, you are on the right track as E3 includes Office 365 ProPlus in the subscription. Office 365 ProPlus is subscription based so this addresses your concern for having a license key. This link provides some understanding on the subscription...
  • Forum Thread: Office 365 fro iPad

    Hy there, we have Subscription for Exchange online Plan1 and I need to know what do I need to ad so that my users can activate the Office 365 apps for iPad (word, excell, etc) See attach.
  • Forum Reply: RE: Access Web app

    Hi Steve, Honestly speaking, we engineers here have limited information for SharePoint development related problems. This forum focus on Office 365 service related problems, such as Office 365 application installation and activation, Exchange Online and SharePoint Online setting up etc. I have searched...
  • Forum Reply: RE: Our business just purchased 4 more licenses; however, under 'manage installs' it is still showing that we have '0 installs left.'

    Hi Kris, We can install Office applications contained in Office 365 on up to 5 PCs/Macs per license. This means if user A has been assigned a license, then he can install Office on 5 PCs with his Office 365 account. If user A has installed Office on 5 PCs with his account, his Office 365 “Manage...
  • Forum Reply: RE: Is it possible to add MS Publisher to our Office 365 account?

    Hi Donna What’s your Office 365 subscription? If your Office 365 subscription contained Office 365 ProPlus, then the publisher can be downloaded with Office 365 ProPlus (except for Mac) Please see: Install Office on your PC or Mac with Office 365 for business If your Office 365 subscription...
  • Forum Reply: RE: Access web App icons error instead of close button

    Hi Justin, There is a SharePoint Online planned maintenance indeed. At present, we are not sure if the problem you encounter is related to the new patch. Could you help us monitor the status from your side? If the problem persists for another 24 hours, please let us know. We will investigate further...
  • Forum Reply: RE: sharepoint app

    Hi hagbagag, If you want to access the SharePoint Online team site on mobiles, you can use the browsers to access sites directly. Currently, Microsoft has no app to achieve this on mobiles for Israel. We suggest you send feedback via this link. I have searched an article for your reference: http...
  • Forum Reply: RE: Reverting back to 2010 outlook

    Hi Paul, Thanks for posting here. First, Outlook 2013 cannot reverted back to Outlook 2010 as lisaedmond mentioned. Thanks for your understanding. Then, you said "The issue we are having is that on all 4 email addresses we are using on the outlook 2013 copy they will not receive emails after...
  • Forum Reply: RE: e-mail

    Hi cspector-howell, There isn’t such feature in Office 365 currently, but you could submit feedback to let our relevant team know your requirements. Some features of our products are improved based on the customers’ feedback. Your active participation will be highly appreciated. Also...
  • Forum Reply: RE: Portal.office.com down?

    Hi Odd, I have run the test and I can use the links to access Office web apps successfully. To identify the problem and troubleshoot it, could you provide the following information for us? 1. Except for the Word Online link, are there any other links having the same problem? 2. Since these Office...
  • Forum Thread: 3rd party app not working with outlook 2013 click to run

    I am an office 365 tenant with Office 2013 installed on Windows 8.1. I use a cloud base email marketing tool called mailchimp. A UK company called www.davton.co.uk have developed a wonderful app that syncs data between outlook and mailchimp. I had this environment working on my windows 7 laptop (my...
  • Forum Thread: Office 365 Pro Plus for Non Profits

    Hi I need some help with regard to future purchasing planning and the fact that Office 365 ProPlus is about to be withdrawn. We are a small charity to which I volunteer my time to manage O365. We currently have O365 E1 for Non Profits. The Office 2010 and 2013 Software was purchased on disk during...