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  • Forum Thread: Removing MSOSSPTrace folder from C:\

    Hi, When we go into the C:\ drive , we get the MSOSSPTrace folder. I suspect it is related to the Outlook desktop version. Quick questions: Why is it being created? Why does it get re-created even after deletion? Is there a setting where we need to do on Office 365 or Outlook so that it goes...
  • Forum Thread: Faulting application name: WINPROJ.EXE, version: 15.0.4659.1001, time stamp: 0x5423bfde Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

    A user has continual failing of Project o365. Faulting application name: WINPROJ.EXE, version: 15.0.4659.1001, time stamp: 0x5423bfde Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a Exception code: 0xc0000005 Fault offset: 0x000000000003c1b0 Faulting process id: 0x42a4...
  • Forum Thread: Issue with file upload to office 365 one drive for business

    Hi, I am creating web app to integrate office 365 one drive for business and I am having a issue with upload file REST call. I am calling PUT {base-url}/Files/{parent-id}/children/{file-name}/content https://ricohs-my.sharepoint.com/_api/v1.0/me/files/015LC5E4QCR72HAZSSPNFZON7QJV6CH3SP/children...
  • Forum Thread: Installing Office

    Hi guys I have just bought Office 365 and I am installing on my computer and it seems to be stuck at 95%... is this normal? How long does it normally take? I am on fibre boardband. Thanks Kriss :)
  • Forum Reply: RE: How long does it take to install?

    Hi MusicMom, Do you mean you are stuck on the “Setting up Office” page when you try downloading Office? If so, it may take from a few minutes to 4 hours for all the Office 365 services to be fully provisioned when the newly created user initially sign in with the Office 365 account. ...
  • Forum Thread: Office 365 documents not opening

    Hi, I work in IT and one of my users is having an issue whereby when trying to open a document from SharePoint, the appropriate program is opened but the document is not (just a grey space, not a blank document). The user is on Windows 8.1 using Internet Explorer 11. None of his colleagues or any other...
  • Forum Reply: RE: Outlook 2013 Annoying Password Prompting

    this is what worked for me: 1. delete ost. %userprofile%\Local Settings\Application Data\Microsoft\Outlook 2. delete outlook profile: Control Panel -> Mail -> Show Profile > Remove 3. create new profile: Control Panel -> Mail -> Show Profile > Add 4. Hold Windows key ...
  • Forum Thread: Customizing UI for SharePoint Online

    Hi, I hope someone can help with this, as I couldn’t find any constructive tutorials or manuals for the project I am tasked with. We recently implemented Office 365 cloud-based environment. We constructed SharePoint directories – created site collection, added and configured web apps...
  • Forum Thread: Outlook on ofiice365

    I downloaded office 365 trial version, I can see Excel, PowerPoint word and ... but I don’t see outlook. I am new to office cloud. Can anyone help me how to set up outlook on office 365? Thanks, Dean
  • Forum Thread: Unable to copy and paste multiple email addresses into Office 365

    Up until a few weeks ago I was able to create an email and then post multiple email addresses into the BCC line of the message. Now it only pastes the first email address. The list I'm using is a notepad txt file with each email address on it's on line and all the addresses end with a semicolon...
  • Forum Thread: Webpart Filter Connections

    In Sharepoint, users are able to connect web parts. I am attempting to connect a list web part with a filter web part. I am aware that some web parts are not compatible with others. I have created a filter using HTML. From "script editor", my filter is not able to connect with my list web...
  • Forum Thread: Can you import custom Outlook 2007 contacts template to Office 365?

    We built a custom template in Office 2007 specific to our business requirements. We recently converted to Office 365. Can we import this contacts template for Outlook 2007 into our new Office 365 environment.
  • Forum Thread: Excel 2013

    When trying to open an excel document I get the following error message: "this action is only valid for products that are currently installed" I've checked the default program settings in excel and I still get the error. However I can open a blank excel window and then drag the file...
  • Forum Reply: RE: Out of Office won't work when manually configure Outlook to use Office 365

    Hi Jeroen, Yes, you are right. Without Autodiscover, Office 365 features such as Out of Office messages and free/busy information will not work. In your situation, could you please provide your domain via the Private Message for checking the DNS records? To access the Private Message, please perform...
  • Forum Reply: RE: renewing subscription

    Hi Gary, To better understand the issue, could you please provide the detailed information about “a message that there is a problem with my subscription”? To protect your privacy, I have sent you a private message. You can provide the detailed information by replying to it. To access the...
  • Forum Reply: RE: Purchased New LIcense for Different PC - How Do I Install

    Hi sandy, Do you mean you want to install the Office applications (such as Word, Excel, Outlook, Lync) on different PCs? If not, please feel free to correct me and provide more information about your requirement. If this is the scenario, I would like to explain that you don’t need to purchase a...
  • Forum Reply: RE: OWA App: Insightly

    Hi Morris, By default, Insightly is Disabled after we install it. We need enable it manually in the Office 365 EAC( https://outlook.office365.com/ecp/ ) and then we can use it. Here is the general steps to enable it: 1. Login to the Office 365 EAC with the admin account. 2. Click organization >...
  • Forum Thread: Unable to save to local OneDrive for Business document folder from Word 2013

    Hi, I'm trying to figure out a workaround for our issue. We have OneDrive for Business installed, with Office365 subscriptions. On our internal domain we have " Do not allow Office to connect to the Internet " group policy defined as we do not want users to connect to Sharepoint sites...
  • Forum Thread: Using Onedrive for Business

    My apologies if this is a silly question but I have files uploaded to OneDrive for business and I have a OneDrive for Business folder on my desktop. When I am working on a document should I be doing it via the web or should i edit the document on my desktop. Does the sync happen both ways?
  • Forum Reply: RE: Microsoft Projects

    Hi Ryan, Is “Microsoft Project Pro” you mentioned above Project Pro for Office 365 ? If so, unfortunately, it cannot be added to Midsize Business. As it states under Standalone services in Office 365 Plan Options , it can be added to Enterprise service family plans. Sorry for the inconvenience...
  • Forum Reply: RE: How do I download my outlook contacts from my laptop to 356

    Hi RealtorLou, According to your description, do you want to transfer your Outlook contacts to your Office 365 account? If so, we can use PST files to achieve it. We can first export your contacts as the PST files from the Outlook in your laptop. Then we can set up the Office 365 account to the Outlook...
  • Forum Thread: Unable to configure Outlook 2013 Profile

    This is happening on a freshly configured Windows 7 laptop, with all of the updates installed. MS Office 2013 Pro Plus (via Office 365) is installed. When I go to the Control Panel and try to add an account, enter the name, username and password as required, it keeps popping up a window asking for...
  • Forum Thread: Office 365 Documents Are Blank

    I have a serious issues with Office 365. Many of my Word documents (saved as docx files) are suddenly blank when opened in Word. The files are there but there is no content in the files. Had I not also saved them as plain text files to export elsewhere, all my work would be gone. This is true both on...
  • Forum Thread: Excel Survey

    How do I create a question which allows multiple answers in Office 365 in an Excel online survey? I set it up as a choice question but can't select more than one response. I want to use this survey with students and want to learn how to do this so I can share with others at my site.
  • Forum Reply: RE: How do we install office 2013 across multiple devices using office 365 E3 plan?

    Hi Balamurugan, 1. Since you are planning to purchase E3 licenses, you are on the right track as E3 includes Office 365 ProPlus in the subscription. Office 365 ProPlus is subscription based so this addresses your concern for having a license key. This link provides some understanding on the subscription...