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  • Forum Reply: Re: Unable to download Office 2010 professional since upgrade to new Office365 portal

    Hi Kevin, Actually, one user who has the Office 365 E3 license can download the latest version of the Office Pro Plus from the Office 365 web portal. Could you tell me whether this client's Office 365 tenant has been upgraded? The Office 2013 Pro Plus download link is available in the Office...
  • Forum Reply: Re: Problem download office pro plus CZ

    Hi Jirka, I tried downloading Office Professional Plus both via both the URL and Office 365 portal in different network environments, and all were successful. Have you tried changing to another network environment to download it? Thanks, August Sun
  • Forum Thread: Error creating Access App in SharePoint 2013

    I am trying to create access app in sharepoint 2013 and it throws an error " Sorry, something went wrong An unexpected error has occurred." Kindly help me to resolve this problem.
  • Forum Thread: No Subscription Found: Error 0000000C

    Some of my clients are getting the Unlicensed Product in their MS office pro plus 2010, when I tried to reactivate the account its showing No Subscription Found. basically I have tried everything suggested in this forum and KB and still doesn't work, I have tried to: run osaui ...
  • Forum Thread: Call Landlines and Mobile with Lync

    Before we upgraded to 2013 we used skpe to call from outlook 2010 and it worked perfectly. After upgrading to 2013 the phone was grey out so we could not call out. I added Lync with the understanding we could call out etc. However, it will not allow us to call out to a landline or mobile phone...
  • Forum Thread: Uninstalling Office 2010

    I just installed Office 2013 as part of the Office 365 upgrade. I was having trouble signing into OneNote, so I thought I should uninstall Office 2010 and 2013 and start over with the installation. I deactivated the computer, and uninstalled Office 2013. Office 2010, however, isn't listed in the...
  • Forum Thread: License problem with Office Plus

    Hi I have a problem with a user who suddently has lost access to the office applications. It´s stating in the header of Word (i.ex) thats it´s a product without license. We have tried this http://office.microsoft.com/en-us/word-help/reactivate-subscription-license-by-using-osaui...
  • Forum Thread: Office 2013 does not work after Visio installation failure

    When I install Visio 32 bit onto my Windows 7 64 bit OS, I receive an error message. I was not able to record the error message but it was something like "installation failed". After I get this error message, I am not able to use my MS Office 32 bit suite. I tried to run a quick repair and...
  • Forum Reply: Re: Excel 2010 unable to save files back to Sharepoint

    Hi Trevor, I understand the user cannot save the Excel file from Office 365 SharePoint Online. I suggest her save the file to SharePoint Online from Office 2010 to check whether it works. She can do the following steps to complete it. 1. Open the local Excel file, click the File tab, and then click...
  • Forum Thread: Sharepoint InfoPath Web Enabling Form Template Problem

    Would some please tell me how to publish an InfoPath 2007 form & template to Office 365 Sharepoint that is Web Browser enabled and accessible on your Desktop? I'm getting the following error messages. "This form template is not enabled for viewing in the browser" Correlation ID...
  • Forum Thread: Autodiscover failing

    I am having an issue getting the client's outlook 2010 setup with their Office 365 account. I believe it is something to do with autodiscover/Certificate. I verified all DNS entries are setup as MS requested. I am not sure if something needs to be changed or altered. See the attached...
  • Forum Reply: Re: No Subscription Found Error 00000000C

    Hi Varun, We have received some feedback from users about the "None Subscription Found" issue. I have forwarded the issue to the escalation team from the internal channel. I’m sorry for the inconvenience this has caused. Thanks for your understanding as we work to investigate further...
  • Forum Thread: Availability of 'new' office365 for business

    As a previous BPOS and Office365 customer of nearly 3 years why can new customers take advantage of the new Office365 before me? When will Microsoft understand that subscription services are different to retail boxes. We pay for a service - not to be locked-in to old products? Discuss
  • Forum Thread: Convert Office 2010 Pro Plus Retail to Office 2010 Pro Plus Subscription

    We are Office 365 customers using the E3 plan that comes with Office 2010 Pro Plus subscription. I am going through my annual true-up and have some licensing concerns that I have to address. We have acquired several companies and the majority of them have Office 2010 Pro Plus installed -...
  • Forum Reply: RE: Installation Error Skydrive Pro Win 7 64 bit

    Hi Mario, I’m sorry that there isn’t a 2010 version of SkyDrive Pro. Instead, we have SharePoint Workspace 2010 included in Office Professional Plus 2010. So, you could use SharePoint Workspace 2010 to work offline and synchronize your work with SharePoint sites. If my suggestions above...
  • Forum Thread: Can't open Office document on the desktop from Office Web Apps

    Hi, Here's the scenario: Using Office 365, SharePoint Online and Office Pro Plus Create a new document I can view the document in Office Web Apps I can edit the document in Office Web Apps I can open the document directly to Office on the desktop But, I CANNOT open the...
  • Forum Thread: Error 0x80072EFD when verifying subscription

    I'm really hoping that someone can help me out. I'm getting an error come up on one of our desktop pc's when trying to activate office 2010 subscription license (licensed through office 365 E3 Plan). The following error is displayed. I have also checked out the windows event viewer...
  • Forum Reply: Re: Office 365 Pro Plus 2010 "Unlicensed Product" - affecting several Windows XP machines

    Hi Digital_Townscape, Sorry for the wrong link. Please refer to this link below to troubleshoot this issue: http://support.microsoft.com/kb/2684927 Thanks, Edward Qu
  • Forum Reply: Re: cant install latest version of office

    Hi Sreeshanth, To narrow down the issue, I recommend you share the following information with us and then use the troubleshooting steps below, 1) If you received any error message when you failed to install Office 2013, please share the screenshot of the error message with us. 2) Please refer...
  • Forum Thread: SharePoint Workspaces 2010 is not Syncing

    I am running Windows 7, SharePoint Workspaces 2010, and SharePoint Online through Office 365. I am using the SharePoint Workspace to enable my users access to add, edit, and use the files on the SharePoint Online. I had one document library working smoothly with it and I was setting up some other users...
  • Forum Thread: 365 Sign-in activation for Office 2010

    Hello, Where do I find the link to download Office 2010 the version which will allow me to license it with a Office 365 key? there's only a link to 2013 on the download page.
  • Forum Reply: Re: Office 2013

    Hi OSSManchester, After the service upgrade, if you have the subscription of Office Professional Plus, you would be able to use Office 2013. About the service upgrade, you can refer to the site provided by Pete. @Pete, we appreciate your efforts. Thanks, Kevin Cui
  • Forum Thread: Is Office 2013 going to be a forced upgrade

    Hi, I would like to know if/when Office 365 updates to Office 2013 from Office 2010 if we can continue to run Office 2010 along with Office 2013 clients. This is due to my enviroment running Windows XP and Windows Vista computers which are below the minimum requirements of Office 2013. ...
  • Forum Thread: SharePoint Word file suddenly currupted

    My team and I, have been working online in a Word SharePoint file. Suddenly, when I try to open it, neither Word App no Word is able to open it because "it was incomplete". How do I recover the file... can anyone help me please
  • Forum Reply: Re: Import from spreadsheet fails

    I decided to check the listing of trusted sites in the various browsers. Listed were: https://*.onmicrosoft.com/ https://*.sharepoint.com/ https://sticky.sharepoint.com/ https://sticky-my.sharepoint.com I removed all except the "*" for all sub-domain restarted msie ...