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Outlook 2010 sign in problem
Hello, I started having a problem a few days ago. Some of the users from the Office365 exchange sevice, cannot connect anymore to their mailboxes with Outlook 2010 clients. OWA works without problems but Outlook keeps asking for their password. I've used Office 365 Desktop Setup Tool to update...
RE: Outlook 2010 stops working while Lync is open
Lee Li MSFT Support
Hi JBatl, Generally, installing Office 2013 and Office 2010 on the same machine is not recommended. It may cause potential issues. Given the situation, please let us know the following information: 1. How is the performance of Outlook 2013 when you open Lync 2013 on a machine without Office 2010...
Re: Excel does not always copy and paste formatting to Email
Edward Qu MSFT Support
Hi Nick, I test it in my Outlook. The issue doesn't occur. This issue is related to Outlook. Given this situation, I suggest you try the following steps to troubleshoot this issue: 1. Confirm the email is in HTML format. 2. Repair Outlook. Moreover, do you get any error message when...
Re: Outlook 2010 not connection to Office 365
Vivian Wang MSFT Support
Hi Mathew, As I understand it, after you changed your Office 365 account password, you are not able to set up the account on Outlook 2010 in Windows 7 HP. Since you can access the Office 365 Online via web, we can see the password is correct. Also, you can successfully set up the account on other...
Re: outlook not able to connect or not responding
Chris Ni MSFT Support
Hi Georg, The service incident has been restored, and you can check it from the service health tab in Office 365 admin center (EX3505). It may take some time to provision the restoration on the Internet. We will keep monitoring this thread. If you have any updates or need further assistance, please...
Outlook 2010 - Shared mailbox not searchable
Hi All, Generally it is known issue that Outlook 2010 cannot search for emails from Shared Mailbox if it is an online resource. Can anyone advise, how this is different from the Online Archive of personal mailbox which is available for search within outlook. The "Locations to Search"...
Outlook 2010 and 2013 Cannot connect to the server
Hello, Ik write this, not on behalf of myself, but on behalf of a customer of mine. He is using Office 365 since a year. He has the P1 package. At first, I helped him to couple outlook 2010 to office 365 (a year ago), which worked pretty good. Suddenly he got a message that outlook could...
Re: Outlook 2010 (Pro Plus) downloads my emails then Always reports it's non-responsive then crashes
Linda Wang MSFT Support
Hi Brupub, Thanks for posting here. To help troubleshoot this issue, would you please confirm the following information? 1.Does the issue also happen on OWA? Please check whether OWA hangs when you login. If OWA don’t have this issue, this may not be a problem on Exchange Information Store...
Connection problems Outlook 2010 with multiple accounts
Hello everyone, We have multiple computers running perfectly with Outlook 2010 and multiple e-mail accounts installed. Only on one computer we're experiencing a problem. With one account installed, Outlook runs smoothly and is connected continuously to the exchange server. As soon as we add...
Re: Outlook 2010 client speed limited to 1.5 Mbps
Anna Shi MSFT Support
Hi Jvis, I noticed that when you access the files in OWA, the speed can easily hit 20+ Mbps. But Outlook client download speed is limited to 1.5Mbps. Since the issue is related to Outlook client. And now you want to increase the speed of downloading items in Outlook client. I recommend you post the...
Need Help: Apple MacBook Office 365 / Office Professional
Hi there. I am purchasing a new Apple MacBook Pro today (without the retina display.) Trying to get some solid information in regard to compatibility and setup with Office 365, email and office software for the MacBook pro. We are seeing conflicting discussions on what works, what doesn't...
office365 outlook 2010 - updating inbox, unable to receive email
Hello, I seem to be having the same issue many users are having with Outlook 2010 updating from Office 365. THis issue moves from user to user and nothing seems to fix it. We have tried: Creating a new *.ost file Checking DNs (long shot) Separate internet connection Starting in safe...
Re: when I open outlook it keeps saying it is disconnected
Bourne Zhang MSFT Support
Hi Strategic, I'd like to confirm the following things: 1. How long have the issue existed? 2. Do any other users encounter the same problem? 3. Can you send/receive emails using Outlook Web App (OWA)? If the issue persists, please test the Outlook Autodiscover in the Remote Connectivity...
Re: installing Office 365 for p1 subcribers
Yang Yu Support Moderator
Hi SonjaG, Did you just upgrade your Office 365 service? May I know what Office 365 plan you are using right now, Small Business or Small Business Premium? Office desktop application is not offered for Office 365 Small Business plan. It is included in Office 365 Small Business Premium plan. ...
Can not set up Outlook using mydomain.ca but can using mydomain.onmicrosoft.com
I have successfully registered my domain and have it hooked in to Office 365. We are sending and receiving emails without issue. My problem is configuring Outlook whether it be 2007 or 2010. I have downloaded all the connection tools and patches, logged in to OWA and completed the setup in there. When...
Office 2013 does not work after Visio installation failure
When I install Visio 32 bit onto my Windows 7 64 bit OS, I receive an error message. I was not able to record the error message but it was something like "installation failed". After I get this error message, I am not able to use my MS Office 32 bit suite. I tried to run a quick repair and...
I am having an issue getting the client's outlook 2010 setup with their Office 365 account. I believe it is something to do with autodiscover/Certificate. I verified all DNS entries are setup as MS requested. I am not sure if something needs to be changed or altered. See the attached...
Outlook 2010 will not accept my new office 365 email account
I opened My Outlook 2010 and was able to add a new email account on it (an email account with Office 365), it pass through all the steps fine. However, after inputting the info, and clicking "Finish", Outlook says, "you must restart Outlook for these changes to take effect, which I did...
Trying to recover Outlook contacts and calendar
Trying to recover Outlook contacts and calendar from a HDD that cannot boot. therefore the .pst file cannot be exported. Is there a way to get the .pst and .ost files without actually running the Outlook program?
Re: automatically expands and collapse the folders
Jerry Cen MSFT Support
Hi EyalSolo, This question is related to the Outlook Client. We have a group dedicated for dealing with this kind of question. Please post a new thread in our Office support forum . Best regards, Jerry Cen
Outlook 2010 - Publish calendar to Office.com not working
We have been using a shared calendar in Outlook 2010 for a number of years now which has been working perfectly well, but since yesterday the share has stopped updating and the send/receive fails stating that it failed to connect with the Windows Live ID. The Windows Live ID still works as I have logged...
Re: User Account works in Web Portal; but Outlook 2010 fails
Good Morning Again Jolin. I am taking your questions one at a time, inline, below for clarity: To have a clear view of this issue, would you please help us collect the screenshot I asked in the previous post? Unfortunately, I did not do a screenshot when I saw it, and the message has since...
Re: Office 365 / Outlook 2007/2010
Jerry Cen MSFT Support
Hi Spencer, Can the users send and recieve emails? To troubleshoot this issue, I suggest you create a new profile and reconfigure the account to see whether this issue has been resolved. Moreover, since you mentioned that you have contacted Microsoft Support, I understand you have submitted a service...
Outlook is trying to receive data from microsoft exchange server
Kris Managed BITS
Hi, I have a client that is having issues in Outlook, when attempting to send new mail messages once he selects the send button Outlook displays 'outlook is trying to receive data from microsoft exchange server.' He must then end the Outlook process and reopen the program. The issues are every...
Outlook generates relay message
I have setup the Office365 Exchange account on number of devices, 2 laptops, iPhone and iPad. I also send messages from the WebApp. Messages sent from one of the laptops generate the following message, none of the other devices generate the message: " Delivery to these recipients or...
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