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  • Forum Thread: Outlook 2010 reconnect Office 365 problem

    Hi all, We just changed our email server to office 365. My problem is that we use outlook 2010 w SP3 which can connect the Exchange server at start up. After 10 minutes, the connection is dropped and the outlook 2010 cannot reconnect the Exchange server. User needs to restart the outlook 2010 software...
  • Forum Thread: Outlook 2010 sign in problem

    Hello, I started having a problem a few days ago. Some of the users from the Office365 exchange sevice, cannot connect anymore to their mailboxes with Outlook 2010 clients. OWA works without problems but Outlook keeps asking for their password. I've used Office 365 Desktop Setup Tool to update...
  • Forum Reply: RE: Outlook 2010 stops working while Lync is open

    Hi JBatl, Generally, installing Office 2013 and Office 2010 on the same machine is not recommended. It may cause potential issues. Given the situation, please let us know the following information: 1. How is the performance of Outlook 2013 when you open Lync 2013 on a machine without Office 2010...
  • Forum Reply: Re: Excel does not always copy and paste formatting to Email

    Hi Nick, I test it in my Outlook. The issue doesn't occur. This issue is related to Outlook. Given this situation, I suggest you try the following steps to troubleshoot this issue: 1. Confirm the email is in HTML format. 2. Repair Outlook. Moreover, do you get any error message when...
  • Forum Reply: Re: Outlook 2010 not connection to Office 365

    Hi Mathew, As I understand it, after you changed your Office 365 account password, you are not able to set up the account on Outlook 2010 in Windows 7 HP. Since you can access the Office 365 Online via web, we can see the password is correct. Also, you can successfully set up the account on other...
  • Forum Reply: Re: outlook not able to connect or not responding

    Hi Georg, The service incident has been restored, and you can check it from the service health tab in Office 365 admin center (EX3505). It may take some time to provision the restoration on the Internet. We will keep monitoring this thread. If you have any updates or need further assistance, please...
  • Forum Thread: Outlook 2010 - Shared mailbox not searchable

    Hi All, Generally it is known issue that Outlook 2010 cannot search for emails from Shared Mailbox if it is an online resource. Can anyone advise, how this is different from the Online Archive of personal mailbox which is available for search within outlook. The "Locations to Search"...
  • Forum Thread: Outlook 2010 and 2013 Cannot connect to the server

    Hello, Ik write this, not on behalf of myself, but on behalf of a customer of mine. He is using Office 365 since a year. He has the P1 package. At first, I helped him to couple outlook 2010 to office 365 (a year ago), which worked pretty good. Suddenly he got a message that outlook could...
  • Forum Reply: Re: Outlook 2010 (Pro Plus) downloads my emails then Always reports it's non-responsive then crashes

    Hi Brupub, Thanks for posting here. To help troubleshoot this issue, would you please confirm the following information? 1.Does the issue also happen on OWA? Please check whether OWA hangs when you login. If OWA don’t have this issue, this may not be a problem on Exchange Information Store...
  • Forum Thread: Connection problems Outlook 2010 with multiple accounts

    Hello everyone, We have multiple computers running perfectly with Outlook 2010 and multiple e-mail accounts installed. Only on one computer we're experiencing a problem. With one account installed, Outlook runs smoothly and is connected continuously to the exchange server. As soon as we add...
  • Forum Reply: Re: Outlook 2010 client speed limited to 1.5 Mbps

    Hi Jvis, I noticed that when you access the files in OWA, the speed can easily hit 20+ Mbps. But Outlook client download speed is limited to 1.5Mbps. Since the issue is related to Outlook client. And now you want to increase the speed of downloading items in Outlook client. I recommend you post the...
  • Forum Thread: Need Help: Apple MacBook Office 365 / Office Professional

    Hi there. I am purchasing a new Apple MacBook Pro today (without the retina display.) Trying to get some solid information in regard to compatibility and setup with Office 365, email and office software for the MacBook pro. We are seeing conflicting discussions on what works, what doesn't...
  • Forum Thread: office365 outlook 2010 - updating inbox, unable to receive email

    Hello, I seem to be having the same issue many users are having with Outlook 2010 updating from Office 365. THis issue moves from user to user and nothing seems to fix it. We have tried: Creating a new *.ost file Checking DNs (long shot) Separate internet connection Starting in safe...
  • Forum Reply: Re: when I open outlook it keeps saying it is disconnected

    Hi Strategic, I'd like to confirm the following things: 1. How long have the issue existed? 2. Do any other users encounter the same problem? 3. Can you send/receive emails using Outlook Web App (OWA)? If the issue persists, please test the Outlook Autodiscover in the Remote Connectivity...
  • Forum Reply: Re: Contacts/Birthday's Showing Up with Extra Information

    Hi EternallyGQ, I have tested the issue using Outlook desktop 2010. Based on my test, if the contact’s full name is “ John Doe ”, his birthday will be displayed in the calendar as “ John Doe’s Birthday ”. Here are two pictures for your reference: According...
  • Forum Thread: Deleting items from a Shared Mailbox goes into the local deleted folder and not the Shared Deleted Items folder. (Outlook 2010)

    I know there's an issue with the Sent and Deleted Items in Shared Folders appearing in the main account Sent/Deleted Items folders. I found the fix to it - creating entries in the registry. On my Windows 7 machine, I added the following DWORDS: DelegateSentItemsStyle (with a value of...
  • Forum Reply: Re: Upload Center is loading at start up

    @DDFF - I am sorry to report that I have searched high and low, asked every Office Guru I know and the answer is always the same: "You cannot disable it. Leave it alone." So... Everytime I rebook my devices I have to go to taskmgr.exe and right click on MSOSYNC.EXE and on the drop down I...
  • Forum Thread: Word 2013

    I have purchased Microsoft Office 365 and want to use Word 2013. How do I do this? Have I been tricked and in fact I need to throw away 365 and buy Word? (Tis is a new Sony computer, so I guess it has none of your software on it !) I just want to type things and have seen viseos of the Word 2013 and...
  • Forum Reply: Re: Rules deleted in Outlook 2010 when adding onmicrosoft.com account

    Hi Joe, When you mentioned “email rules”, did you mean the inbox rules? In regard to your description, I’d like to summarize the issue: When you added the Office 365 email account to the Outlook desktop client, the inbox rules associated with this account were deleted. If...
  • Forum Thread: Outlook 2010 and 2013

    I am running Outlook 2013 (including the entire Office Suite). I have it installed side-by-side with Office 2010. It seems that my reminders in Outlook 2010 show up in the reminder box of Outlook 2013 that pops up on the screen. Is there a way to eliminate this annoyance? Wm. Hill
  • Forum Thread: If you have archiving, does this folder snyc with Outlook

    I have a question in relation to archiving in to Office 365 Situation: You have enabled archiving in 365 and you have created the archive folder within your mailbox The emails will download to the ost file of the PC under the profile The ost holds both the mailbox and the archive (even...
  • Forum Thread: No Public Folders when connecting Outlook 2010 to O365 Exchange

    We did a cutover migration from a local Exchange 2010 server to Office 365. Since we haven't fully decomissioned our local Exchange server, I've had quite the hassle getting local Outlook 2010 clients to connect to Office 365 Exchange instead of the local one. After installing the Office...
  • Forum Reply: Re: Outlook 2010 (Pro Plus) downloads my emails then Always reports it's non-responsive then crashes

    Hi Brupub, Thanks for your reply. If you have any other questions or concerns, please do not hesitate to contact us. We will try our best to help you to resolve the problem. Thanks, Linda Wang
  • Forum Reply: Re: mailfolders change position when selected in outlook 2013

    Hi Erik, In order to troubleshoot the issue, I would like to confirm several points with you. 1. Did this issue happen right after setting up Office 365 on it? 2. Have you tried to re-create a mail profile to check whether the issue still exists or not? Please click on the link below to re-create...
  • Forum Thread: CRM Online Outlook Plugin NOT Using The UPN Provided To Authenticate

    Hello, I am having an issue configuring the CRM outlook plugin for CRM Online. I choose the CRM online option in the configuration wizard and hit test connection. It pops up a login box to enter the credentials. I put in the office 365 UPN name@company.onmicrosoft.com and the password...