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RE: Outlook 2010 stops working while Lync is open
Lee Li MSFT Support
Hi JBatl, Generally, installing Office 2013 and Office 2010 on the same machine is not recommended. It may cause potential issues. Given the situation, please let us know the following information: 1. How is the performance of Outlook 2013 when you open Lync 2013 on a machine without Office 2010...
Re: Excel does not always copy and paste formatting to Email
Edward Qu MSFT Support
Hi Nick, I test it in my Outlook. The issue doesn't occur. This issue is related to Outlook. Given this situation, I suggest you try the following steps to troubleshoot this issue: 1. Confirm the email is in HTML format. 2. Repair Outlook. Moreover, do you get any error message when...
Re: Outlook 2010 not connection to Office 365
Vivian Wang MSFT Support
Hi Mathew, As I understand it, after you changed your Office 365 account password, you are not able to set up the account on Outlook 2010 in Windows 7 HP. Since you can access the Office 365 Online via web, we can see the password is correct. Also, you can successfully set up the account on other...
Re: outlook not able to connect or not responding
Chris Ni MSFT Support
Hi Georg, The service incident has been restored, and you can check it from the service health tab in Office 365 admin center (EX3505). It may take some time to provision the restoration on the Internet. We will keep monitoring this thread. If you have any updates or need further assistance, please...
Outlook 2010 - Shared mailbox not searchable
Hi All, Generally it is known issue that Outlook 2010 cannot search for emails from Shared Mailbox if it is an online resource. Can anyone advise, how this is different from the Online Archive of personal mailbox which is available for search within outlook. The "Locations to Search"...
Outlook 2010 and 2013 Cannot connect to the server
Hello, Ik write this, not on behalf of myself, but on behalf of a customer of mine. He is using Office 365 since a year. He has the P1 package. At first, I helped him to couple outlook 2010 to office 365 (a year ago), which worked pretty good. Suddenly he got a message that outlook could...
Re: Outlook 2010 (Pro Plus) downloads my emails then Always reports it's non-responsive then crashes
Linda Wang MSFT Support
Hi Brupub, Thanks for posting here. To help troubleshoot this issue, would you please confirm the following information? 1.Does the issue also happen on OWA? Please check whether OWA hangs when you login. If OWA don’t have this issue, this may not be a problem on Exchange Information Store...
Connection problems Outlook 2010 with multiple accounts
Hello everyone, We have multiple computers running perfectly with Outlook 2010 and multiple e-mail accounts installed. Only on one computer we're experiencing a problem. With one account installed, Outlook runs smoothly and is connected continuously to the exchange server. As soon as we add...
Re: Outlook 2010 client speed limited to 1.5 Mbps
Anna Shi MSFT Support
Hi Jvis, I noticed that when you access the files in OWA, the speed can easily hit 20+ Mbps. But Outlook client download speed is limited to 1.5Mbps. Since the issue is related to Outlook client. And now you want to increase the speed of downloading items in Outlook client. I recommend you post the...
Need Help: Apple MacBook Office 365 / Office Professional
Hi there. I am purchasing a new Apple MacBook Pro today (without the retina display.) Trying to get some solid information in regard to compatibility and setup with Office 365, email and office software for the MacBook pro. We are seeing conflicting discussions on what works, what doesn't...
office365 outlook 2010 - updating inbox, unable to receive email
Hello, I seem to be having the same issue many users are having with Outlook 2010 updating from Office 365. THis issue moves from user to user and nothing seems to fix it. We have tried: Creating a new *.ost file Checking DNs (long shot) Separate internet connection Starting in safe...
Re: when I open outlook it keeps saying it is disconnected
Bourne Zhang MSFT Support
Hi Strategic, I'd like to confirm the following things: 1. How long have the issue existed? 2. Do any other users encounter the same problem? 3. Can you send/receive emails using Outlook Web App (OWA)? If the issue persists, please test the Outlook Autodiscover in the Remote Connectivity...
Re: Outlook 2010 - Alt-S Keyboard Shortcut to send message has stopped working
Aaron Yuan MSFT Support
Hi Phil, Based on my knowledge, they are not configurable by the end user. I suggest you update the office to the latest version and restart the computer to check if it works. In addition, Microsoft has a forum for dealing with questions about Outlook 2010. http://answers.microsoft.com/en-us...
Can't send e-mails from Outlook 2007
Ever since I re-installed Vista about a week ago, I can no longer send e-mails. They all get stuck in the Outbox. The error message reads "The connection to the server was interrupted" (error code 0x800CCC0F). I followed most of the guidelines on this forum that appeared to apply: verified...
Adding or Removing Address Book with Outlook 2010 and Office 365
I recently migrated one of our clients over from gmail to Office 365 with Office Pro Plus 2010. This users would like to have groups setup under "My Contacts" in Outlook 2010. I have created a contact group but the users would like that contact group to show under "My Contacts"...
RE: Cannot open SharePoint docs in Word 2013 after updates. Prompted to sign in, but sign in fails.
Bert Natenstedt RC
Hi Same problem here, but we where able to solve the problem by the following steps : 1. Repair Office 2013 installation using Program and Features option... 2. Then change the logged in account on Office applications by using the option switch account in the File tab -> Account and...
Re: I cannot create an email clicking on "New e-mail", but I do receive emails. Outlook 2010.
Allen Sun MSFT Support
Hi Francisco, As I understand, you click “New E-mail” in the Outlook 2010, and it no respond. The problem may be the Outlook client, you can reference to answers.microsoft.com/.../office_2010-outlook to get help. Thanks, Allen Sun
Error: The messaging interfaces have returned an unknown error. Cannot resolve recipient.
I have configured outlook 2010 with one Exchange Online account, and one Google Apps for business account. Everything seems to be working mostly OK. However, I am encountering a single annoying problem which seems to strike some users with this configuration, and have been unable to solve it. ...
Re: i down load office 365 but it will not up grade in outlook
Ella Huang MSFT Support
Hi pest, Do you mean you have downloaded Office 365 ProPlus from Office 365, and used it to install the Office 2013 suites on your computer, but the previous version Outlook 2010 or Outlook 2007 hasn’t been automatically upgraded to the 2013 version? If that’s the situation...
Excel does not always copy and paste formatting to Email
Hi All I have a customer who is attempting to copy part of an Excel 2010 workbook to Outlook 2010. We have checked that the email is in HTML format. Sometimes the copy works perfectly and sometimes he just gets raw text. Any ideas?
I am used to Outlook 2010 on my desktop and prefer the layout but my emails are now opening in office 365 is there any way in which my emails can open in outlook 2010 Many thanks for your help Sholaz
Re: quick steps
Anna Shi MSFT Support
Hi Melbnz, Do you mean that you want to import the customize Quick Steps from Outlook 2010 to Outlook 2013? If yes, the issue is more related to Outlook client issue, I recommend you post the issue in Office forum to get a quick response and better support for the issue. Here is the forum link...
Re: People Quick Search fails to search and return my contacts
Yang Yu Support Moderator
Hi RiskFocus, Are you able to do the Instant search in OWA (Outlook Web App)? Please log in to OWA through http://mail.office365.com/ with your account, click People on the top of the page and check whether the issue exists in there. Do you get a message saying No matches found? If you do, please...
How to configure exchange online in ms office 2007,2010,2013 outlook
Hi , I need to configure exchange online in ms office 2007,2010,2013 outlook please send me regarded links or step by step process. Thanks & Regards Lokesh Gunti
Can't create Outlook 2010 group email
I have a contact group that I send emails to regularly, but now when I click the email button in the group it says "You must first enter a valid e-mail address for this contact before Outlook can send mail to it". I have used this list in the past and now it suddenly stopped working.
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