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  • Forum Thread: Outlook 2010 not opening attachments correctly

    Hey all, Thanks in advance for your time, the issue follows: In Outlook 2010, Excel documents are not opening when they are an attachment. You can download the attachment to see it, but you cannot merely double click the file and open it. If you do, Excel will open with no document at all.
  • Forum Thread: Moving Postbox Mails from Mac to Windows

    I need to export my Postbox mails from mac to microsoft outlook 2010 in windows system. I have approximately 35GB of mail data that I have exported using import export addon from Postbox, and now I need to impor these files into Outlook 2010. Please guide me through a step-by-step method on how to import...
  • Forum Thread: Outlook 2010 reconnect Office 365 problem

    Hi all, We just changed our email server to office 365. My problem is that we use outlook 2010 w SP3 which can connect the Exchange server at start up. After 10 minutes, the connection is dropped and the outlook 2010 cannot reconnect the Exchange server. User needs to restart the outlook 2010 software...
  • Forum Thread: Outlook 2010 sign in problem

    Hello, I started having a problem a few days ago. Some of the users from the Office365 exchange sevice, cannot connect anymore to their mailboxes with Outlook 2010 clients. OWA works without problems but Outlook keeps asking for their password. I've used Office 365 Desktop Setup Tool to update...
  • Forum Reply: RE: Outlook 2010 stops working while Lync is open

    Hi JBatl, Generally, installing Office 2013 and Office 2010 on the same machine is not recommended. It may cause potential issues. Given the situation, please let us know the following information: 1. How is the performance of Outlook 2013 when you open Lync 2013 on a machine without Office 2010...
  • Forum Reply: Re: Excel does not always copy and paste formatting to Email

    Hi Nick, I test it in my Outlook. The issue doesn't occur. This issue is related to Outlook. Given this situation, I suggest you try the following steps to troubleshoot this issue: 1. Confirm the email is in HTML format. 2. Repair Outlook. Moreover, do you get any error message when...
  • Forum Reply: Re: Outlook 2010 not connection to Office 365

    Hi Mathew, As I understand it, after you changed your Office 365 account password, you are not able to set up the account on Outlook 2010 in Windows 7 HP. Since you can access the Office 365 Online via web, we can see the password is correct. Also, you can successfully set up the account on other...
  • Forum Reply: Re: outlook not able to connect or not responding

    Hi Georg, The service incident has been restored, and you can check it from the service health tab in Office 365 admin center (EX3505). It may take some time to provision the restoration on the Internet. We will keep monitoring this thread. If you have any updates or need further assistance, please...
  • Forum Thread: Outlook 2010 - Shared mailbox not searchable

    Hi All, Generally it is known issue that Outlook 2010 cannot search for emails from Shared Mailbox if it is an online resource. Can anyone advise, how this is different from the Online Archive of personal mailbox which is available for search within outlook. The "Locations to Search"...
  • Forum Thread: Outlook 2010 and 2013 Cannot connect to the server

    Hello, Ik write this, not on behalf of myself, but on behalf of a customer of mine. He is using Office 365 since a year. He has the P1 package. At first, I helped him to couple outlook 2010 to office 365 (a year ago), which worked pretty good. Suddenly he got a message that outlook could...
  • Forum Reply: Re: Outlook 2010 (Pro Plus) downloads my emails then Always reports it's non-responsive then crashes

    Hi Brupub, Thanks for posting here. To help troubleshoot this issue, would you please confirm the following information? 1.Does the issue also happen on OWA? Please check whether OWA hangs when you login. If OWA don’t have this issue, this may not be a problem on Exchange Information Store...
  • Forum Thread: Connection problems Outlook 2010 with multiple accounts

    Hello everyone, We have multiple computers running perfectly with Outlook 2010 and multiple e-mail accounts installed. Only on one computer we're experiencing a problem. With one account installed, Outlook runs smoothly and is connected continuously to the exchange server. As soon as we add...
  • Forum Reply: Re: Outlook 2010 client speed limited to 1.5 Mbps

    Hi Jvis, I noticed that when you access the files in OWA, the speed can easily hit 20+ Mbps. But Outlook client download speed is limited to 1.5Mbps. Since the issue is related to Outlook client. And now you want to increase the speed of downloading items in Outlook client. I recommend you post the...
  • Forum Thread: Need Help: Apple MacBook Office 365 / Office Professional

    Hi there. I am purchasing a new Apple MacBook Pro today (without the retina display.) Trying to get some solid information in regard to compatibility and setup with Office 365, email and office software for the MacBook pro. We are seeing conflicting discussions on what works, what doesn't...
  • Forum Thread: office365 outlook 2010 - updating inbox, unable to receive email

    Hello, I seem to be having the same issue many users are having with Outlook 2010 updating from Office 365. THis issue moves from user to user and nothing seems to fix it. We have tried: Creating a new *.ost file Checking DNs (long shot) Separate internet connection Starting in safe...
  • Forum Reply: Re: when I open outlook it keeps saying it is disconnected

    Hi Strategic, I'd like to confirm the following things: 1. How long have the issue existed? 2. Do any other users encounter the same problem? 3. Can you send/receive emails using Outlook Web App (OWA)? If the issue persists, please test the Outlook Autodiscover in the Remote Connectivity...
  • Forum Reply: Re: what is name of exchange server and mailbox

    Hi Gregmont, Jim has provided valid and correct information. You do not need to get the information about the Outlook Exchange Server, the Autodiscover Service will configures user profile settings for clients running Microsoft Office Outlook 2007, Outlook 2010, or Outlook 2013 automatically. You...
  • Forum Reply: Re: Outlook 2010 Not Responding

    Hi John, Thanks for the update. If some devices on the same subnets are working fine, it proves that the Office 365 online service works well and the Outlook settings are correct. Since this issue may occur for many reasons, and it occurs in particular those devices, I'd like to suggest...
  • Forum Reply: Re: Synchronising Outlook with Office 365

    Hai, Young Yang, I'm sorry I didn't answer your last e-mail promptly. I was a few days off. Thank you for your answer. 1. I did it just the way you have described. 2. Yes, I just dragged and dropped. 3. I made up a new Outlook profile on a new computer (Windows8 Tablet...
  • Forum Thread: Outlook 2010 - problems sending email today - receiving OK

    My Outlook 2010 has been working fine for sending and receiving email for weeks. I do have multiple email accounts (one Exchange, some IMAP, and some POP). The Exchange account is Office 365 and is the default account (and the one with the Outbox). The IMAP accounts are also Office 365. Today I'm...
  • Forum Thread: Can someone recommend non-Outlook PST viewer?

    hi all, I've got my PST which I want to view (and I've found some nice freeware viewers), however I've got so many messages that manually looking through the PST would probably take me weeks. Can anyone please recommend a (preferably free) PST viewer with a seach capability? So far...
  • Forum Thread: Office desktop questions

    I understand that one of the advantages of Office 365, compared to some competing products, is that staff can use familiar Office Suite tools such as Word, Excel and PowerPoint to open and edit files - directly - stored in either SkyDrive or SharePoint ("Sites"). OK... 1st question...
  • Forum Reply: RE: accessing Webdav from outlook 2013 keeps prompting for credentials

    Hi Gdetant, The issue maybe related with deactive feature in your site. Please follow my instruction to check whether 'Site Mailbox' feature is active or not. 1) Click the Settings option on your right top tool bar, and choose Sites Settings . 2) Go to Site Actions...
  • Forum Thread: Using MSOutlook 'Open Additional Mailboxes' feature when in rich co-existence environment

    Hi We are progressivly migrating users from our on-premise Exchange 2003 server to Office365 mailboxes. Our environment is setup with rich co-existence via a Exchange 2010 CAS, however quite a large number of our users have 'additional mailboxes' added in Outlook. I've noticed that...
  • Forum Reply: Re: outlook crash every time it open, how can I fix it?

    Hi David, Do you mean your Outlook crashes since you have installed it? If so, we recommend you have a check of your software and system to see if they have met all the requirements. System requirements for Office 2013 System requirements for Office 2010 Thanks, Ella Huang