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  • Forum Reply: Re: installing Office 365 for p1 subcribers

    Hi SonjaG, Did you just upgrade your Office 365 service? May I know what Office 365 plan you are using right now, Small Business or Small Business Premium? Office desktop application is not offered for Office 365 Small Business plan. It is included in Office 365 Small Business Premium plan. ...
  • Forum Thread: Can not set up Outlook using mydomain.ca but can using mydomain.onmicrosoft.com

    I have successfully registered my domain and have it hooked in to Office 365. We are sending and receiving emails without issue. My problem is configuring Outlook whether it be 2007 or 2010. I have downloaded all the connection tools and patches, logged in to OWA and completed the setup in there. When...
  • Forum Thread: Office 2013 does not work after Visio installation failure

    When I install Visio 32 bit onto my Windows 7 64 bit OS, I receive an error message. I was not able to record the error message but it was something like "installation failed". After I get this error message, I am not able to use my MS Office 32 bit suite. I tried to run a quick repair and...
  • Forum Thread: Autodiscover failing

    I am having an issue getting the client's outlook 2010 setup with their Office 365 account. I believe it is something to do with autodiscover/Certificate. I verified all DNS entries are setup as MS requested. I am not sure if something needs to be changed or altered. See the attached...
  • Forum Thread: Outlook 2010 will not accept my new office 365 email account

    I opened My Outlook 2010 and was able to add a new email account on it (an email account with Office 365), it pass through all the steps fine. However, after inputting the info, and clicking "Finish", Outlook says, "you must restart Outlook for these changes to take effect, which I did...
  • Forum Thread: Trying to recover Outlook contacts and calendar

    Trying to recover Outlook contacts and calendar from a HDD that cannot boot. therefore the .pst file cannot be exported. Is there a way to get the .pst and .ost files without actually running the Outlook program?
  • Forum Reply: Re: automatically expands and collapse the folders

    Hi EyalSolo, This question is related to the Outlook Client. We have a group dedicated for dealing with this kind of question. Please post a new thread in our Office support forum . Best regards, Jerry Cen
  • Forum Thread: Outlook 2010 - Publish calendar to Office.com not working

    We have been using a shared calendar in Outlook 2010 for a number of years now which has been working perfectly well, but since yesterday the share has stopped updating and the send/receive fails stating that it failed to connect with the Windows Live ID. The Windows Live ID still works as I have logged...
  • Forum Reply: Re: User Account works in Web Portal; but Outlook 2010 fails

    Good Morning Again Jolin. I am taking your questions one at a time, inline, below for clarity: To have a clear view of this issue, would you please help us collect the screenshot I asked in the previous post? Unfortunately, I did not do a screenshot when I saw it, and the message has since...
  • Forum Reply: Re: Office 365 / Outlook 2007/2010

    Hi Spencer, Can the users send and recieve emails? To troubleshoot this issue, I suggest you create a new profile and reconfigure the account to see whether this issue has been resolved. Moreover, since you mentioned that you have contacted Microsoft Support, I understand you have submitted a service...
  • Forum Thread: Outlook is trying to receive data from microsoft exchange server

    Hi, I have a client that is having issues in Outlook, when attempting to send new mail messages once he selects the send button Outlook displays 'outlook is trying to receive data from microsoft exchange server.' He must then end the Outlook process and reopen the program. The issues are every...
  • Forum Thread: Outlook generates relay message

    I have setup the Office365 Exchange account on number of devices, 2 laptops, iPhone and iPad. I also send messages from the WebApp. Messages sent from one of the laptops generate the following message, none of the other devices generate the message: " Delivery to these recipients or...
  • Forum Reply: Re: Outlook 2010 automatic send/receive send portion not working

    Found a fix finally after battling it myself. zytecworld.com/.../microsoft-outlook-not-sending-emails-automatically
  • Forum Thread: Hosted Exchange Account and 365 Exchange Account on same Outlook

    Hi, I am using a hosted exchange account on my Outlook and trying to set up my 365 account on the same outlook as well but receiving error message saying that "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this...
  • Forum Thread: Outlook 2010 client speed limited to 1.5 Mbps

    Whenever a new account is added for delegate access, Outlook automatically downloads the entire mailbox. (I understand that this is normal for Exchange server 2013 online, unless some commands are issued in Powershell). The problem I'm seeing is that the Outlook client download speed is limited...
  • Forum Thread: Why my outlook isn’t receiving messages?

    My Outlook is not receiving new messages, and may be corrupted. How can I repair Outlook Express? If Outlook Express can be repaired, will my inbox and outbox files remain intact? If I do a clean install, will I lose all files in my inbox and outbox?
  • Forum Reply: Re: Default Font keeps Changing

    Hi Scott, I'd like to confirm the following things: 1. The default fonts in Outlook changes to white color and Time New Roman 10. 2. It will hold when you want to change the default fonts in Outlook. From your post, this issue may be related to Outlook 2010. Given this situation, I suggest...
  • Forum Thread: Distribution Group Team Calendars in Outlook 2007?

    Hi, Some users in organization are using Outlook 2010 and some 2007. I have created distribution group and put two members to that group. Those members are using outlook 2010 and on the calendar tab they can see their calendars. When I have created another distribution group and put member...
  • Forum Thread: Outlook 2010 won't connect to exchange server after migration

    I have several users who were just migrated. They can all get into Outlook online to access there exchange online e-mail but Outlook 2010 which was working on Friday shows disconnected from the server. Any suggestions? Also, the display of the exchange server mailbox address which used to be under...
  • Forum Thread: Office 2010 Shows Disconnect for Hours at a time.

    So here are the details of the issue: It is only happening to one user She is using a Windows 7 Pro laptop with Outlook 2010 over Wifi Both a speed test and ping test shows her connection is fast Here are the solutions I have tried so far: I have tried repairing her account within...
  • Forum Reply: RE: Outlook 2010 - Reply to emails only has the display name

    Hi April To clarify a few things. This is only happening with external recipients, also only if I look to reply in Outlook 2010 using my new 365 mail profile. Answer to question 3. - If I revert to my old mail profile connected to exchange and select reply the email address is picked up - I don't...
  • Forum Thread: unable to login to outlook 2010 using federated user credential

    I setup my federated domain with office 365. I am using ADFS 2.0 as federation service. I am able to login to portal.microsoft.online.com and lync 2010 using federated user. But I am not able to login to outlook 2010 where I keep on getting the login prompt again and again. When I tried to check the...
  • Forum Reply: RE: New profile picture in Lync is not showing up in outlook

    Hi James, I'm sorry for the inconvenience the issue has caused. Based on your situation, the issue may be related to the factors such as network delay, connection issue between Lync and Exchange and so on. To narrow down the issue, I would like to confirm some points below: 1. Which Office...
  • Forum Thread: Outlook 2010 - Reply to emails only has the display name

    We moved across from Exchange 2003 over the weekend and we have issues when replying to some emails. In many cases we only get the display name in the To, Cc box - it's not bringing across the email address. This is major problem if you don't know that persons email address. They work...
  • Forum Thread: labels in outlook same as gmail labels

    Hi All is there any option to add labels in outlook 2010 or 2013 same as gmail?