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No Subcriptions found - osaui.exe /k

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Hi,

 

I have noticed that one of our Plan E users office professional plus has moved to limited functionality? they have had internet connectivity for many days though, their owa works fine.

 

I have ran the C:\Program Files\Common Files\Microsoft Shared\OFFICE14>osaui.exe /k

as "Administrator" and placed the users 365 email address and password into dialog box, I then receive: "No Subscriptions Found" error 0000001E, contact your support team.

 

We are in eval mode, 10 days before it expires, about to purchase in then next few days.

 

Thanks for your time.

 

Paul.

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