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No Subcriptions found - osaui.exe /k

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I have noticed that one of our Plan E users office professional plus has moved to limited functionality? they have had internet connectivity for many days though, their owa works fine.


I have ran the C:\Program Files\Common Files\Microsoft Shared\OFFICE14>osaui.exe /k

as "Administrator" and placed the users 365 email address and password into dialog box, I then receive: "No Subscriptions Found" error 0000001E, contact your support team.


We are in eval mode, 10 days before it expires, about to purchase in then next few days.


Thanks for your time.



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