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One of my clients has plan E3, He had Office 2007 on his laptop, I upgraded this to 2010 Professional plus 32 bit.
The upgrade went ok, I went to stage 3 to set up and configure office desktop apps.
This gets as far as saying Microsoft online services sign assistant is installed
the rest it says pending restart.
I restart the laptop and they are not installed. I can start it again but I keep going around in circles.
I have all availivle windows and office updates.
The os is xp pro 32 bit.
Can anyone help?
Thanks for the feedback.
Thanks for your update. To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
please try to perform the installation process under clean boot, please refer to the below link:
Please let me know the result.
The element that state "Pending Restart" all show errors relating to Access Denied". We have been struggling with this issue for a few hours and this is how we managed to get around the problem.
1. Install everything as normal
2. Once you are in a loop state and have rebooted the desktop window will be open and reporting "Pending Restart"
3. Go to Task Manager, and Identify the desktop setup application.
4. Right Click and open containing Folder
5. Cancel out of the desktop setup (Restart Later)
6. Right Click on the Desktop Setup application in the folder window you just opened and "Run As Administrator".
Hopefully it will restart the desktop setup and complete without issue.
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I am having exactly the same problem - and it happens to most of our PCs as well.
When I try to manually install the Microsoft online services sign assistant - is actually say it already installed (it give me the option to repair or remove). So I am sure is installed correctly. Just not sure why it keep asking me to restart.
And the Office 365 shortcut doesn't create as well.
Any help on this is appreciated.
Hi Angus and NephosMan,
Thanks for posting here. I understand that you are facing a Sign-In Assistant installation issue. Based on the different local environment, the root cause of the issue might be different. I sincerely suggest post it in a new thread in the forum with the detailed situation. If you received any error messages, please provide us for troubleshoot. This is so your question will be answered quickly.
I have not been able to sort the issue. I re-formatted the laptop and used the factory recovery cd to get it back to a clean version of XP. I got all the updates and service packs and then installed Offfice 2010. The result was the same.
I un-installed the online services sign in and tried again, this did not work. I installed the online services from the download and this gives me error 1603 when getting downloads/updates. I then manually installed the updates and it appears to have installed them ok but when the laptop reboots it goes to the 365 sign in and startes checking your system configuration and the loop starts.
I also noticed that after I had run the setup and configure office apps and am asked to re-start the pc, clicking on restart wont re start the pc, I have to do this 3 times to get it to reboot, I am sure this is part of the problem, Its not the pc and this was fine untill I run the app set up
I'm also having the same issue. All my PC's are up to date with all MS updates.
We are also having this issue with a new Win7 installs. Same install loop. Must be related either to a updated version of sign in assistant or a conflicting windows update.
Thanks for getting back. Before moving on, I would like to confirm if you are receiving the error message as "Error 1603: A fatal error occurred during installation." when running Office 365 Desktop Setup.
If this is the case, I noticed that in your case, it might be a permission issue. Please remove the Sign-in Assistant from Add/Remove programs (if it exists) before doing the following troubleshoot process.
You may refer to the following KB to troubleshoot this issue and see if it helps.
In addition, please add *.micrsoftonline.com to your trusted sites in Internet Explorer (8 or 9). You can also try reducing the security level.
Here are the steps for you:
1.Click tools in Internet Explorer.
2.Click Internet Options.
3.Click the security tab
4.Change the security level to a low level.
5.Click the "green check" Trusted sites.
6.Click the "sites" button, type: *.microsoftonline.com, and then click add.
After doing this, try to set up and configure your Office desktop apps by clicking set up from Office 365 Portal--Admin--Downloads page.
Please let me know if it's useful to you.
@jgnguyen1011 @Patrick, I wound to know if you got any error messages during the installation process? Is so, I sincerely suggest post it in a new thread in the forum with the error code and detailed situation. This is so your question will be answered quickly. Thanks for understanding.
thank you for your reply.
Its not true i am receiveng the error message 1603. I only get tghis message when I manually install the the sign in assistant and run downloads. Under normal circumstances the 365 download section says the sign in assistant is installed and the rest are pending restart. After restert I get the same thing again.
I have followed your info in your last post and it did not work. The only difference is that I can only checng my IE setting to medium not low.
I have exactly the same issue's as above. I have 2 laptops both with Windows 7, 1 x64, 1 x86 version. On the W7x64 one I have even tried installing MS online Services Sign-in Assistant manually by downloading the x64 version. Then when I run MS Office 365 Desktop Assistant, it still tries to install MS online Services Sign-in Assistant but comes up error 1603. When I uninstall it and run MS Office 365 Desktop Assistant again it says its installing MS online Services Sign-in Assistant reboot required after it installs. Then I end up in this continually loop of rebooting and getting nowhere fast. It's the same on the W7x86 laptops as well. It has to be a MS software problem for ti to be happening on so many different machines with different OS's. I've got no idea of the next step ?
I am using XP Pro, is it possible to do a clean boot on this OS?
We are also having the exact same issue as described in this thread. Is there a fix for this yet? If this is happening to one or two people then that's fine I will say it's a fluke. However, when every computer we run this app on show the same symptom you can't help but wonder that the problem is with the app itself.
Rebooted and attempted as per install instructions, absolutely no difference what so ever.
We can perform client boot on XP as well.
@Kevindcc & Nick: please try the suggestions in the thread in your environment. If they didn’t work, then please submit a new thread for the issue. Due to it may be caused by different causes. Thanks for understanding.