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Office 2010 install fails

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Hi,

 

We are using Office 365 with Office 2007 and would like to upgrade to the Office 2010 Pro but the install fails on all of our machines. It goes through the whole install process and then at the end a message pops up that the install failed and no other information.

 

We are installing on XP SP3 machines that have had Office 2003 on them previously. Can you advise what we need to do to get the product installed?

 

Thanks

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Verified Answer
  • Hi Surya,

    Thanks for your reply.

    Hi justdave,

    I understand you have issue upgrading Office 2010 Professional from Office 2007 on Windows SP3 computers. If I have misunderstood anything, please feel free to let me know.

    You can refer to following KB to remove Office 2007 from computer.
    http://support.microsoft.com/kb/928218

    If you are using Office Professional Plus for Office 365, you can download from Microsoft Online Portal. Please install again after the downloading finished. If you install from other sources, you can install Office 2010 Professional again.

    If the issue persists, please capture the error message and post the detailed information with the screen shot.

    You can also find more information through this link
    http://community.office365.com/en-us/f/172/t/10404.aspx

    Thanks,
    Ray Yang

    • Top 50 Contributor
    • Post Points: 0
  • Hi Dave,

    You could try to install Office 2010 Professional without the domain environment. If there is any update, please post to this thread.

    You can also try to update your Windows XP and install all the necessary Hotfix. Then install Office 2010 Professional with Domain Administrator account.

    If the issue still persists, you can go to event viewer to check the detailed event log .Please post the error message and screenshot of the installation failed dialog box.

    Thanks,

    Ray Yang

    • Top 50 Contributor
    • Post Points: 0
  • Hi Dave,

    I am glad to hear you can install Office 2010 in your company environment. You can try to install Office 2010 after quitting domain.

    If the issue still persists, please post the scent shoots of the error message and the log in the event viewer.

    You can also find additional help through this link.

    community.office365.com/.../10404.aspx

    In addition, if you have any other question about using Office 365 in the future, please feel free to post it in a new post in the forum. This is so your question will be answered quickly.

    Thanks,

    Ray Yang

    • Top 50 Contributor
    • Post Points: 0
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