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Word Web App encountered an unexpected error

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Word Web App encountered an unexpected error on docx and doc files, any ideas
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  • Hi,

     

    This is Tim with Microsoft Office 365 SharePoint Support.

     

    Is this error happening on all Word document files that are uploaded to your Team Site, or is it happening on only specific files? Have you tried to upload a test file and then open it is in the Web App to see what happens? I would also suggest that you clear all the temp files, cookie and history out of your browser and try again.

    I will continue to monitor this thread if you have any additional questions.

    Thanks,

    Tim Muth

    Microsoft Office 365 SharePoint Support

    0 out of 1 people found this post helpful.

  • Every word file, xlsx, pptx works fine

    I can create word docx, and save it, but I cant open, view or edit.

    I clear all temp files, cokies and history on my browsers (Firefox, Chrome), didn't work

    Files from my computer didn't  work, as well