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"not junk" not working

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  • When I flagg a sender and the domain as "not junk" the next message still ends up in Junk, including responsings from the OWA Forum.  I'm using Outlook Desktop 2010.  On my desktop I have selected "safe senders" from my contact list.

     

    How do I fix this?

  • Hi Cycleman90,

    Based on current situation, please help narrow down the issue. Thanks.

    1. Logon OWA

    2. Select options > block or allow

    3. Add safe sender in the blank and to see if it works.  

    Best regards,

    Alex Du

  • Hi Cycleman90,

    How are things going on your side? If you need further assistance, please let me know. Thanks.

    Best regards,

    Alex Du

  • None of these suggestions have worked.  I will have to cancel my subscription.

  • Hi Cycleman90,

    I am sorry to know that.

    If you could help capture screenshot for the block and allow settings, then we may help you fix the issue. Thanks.  

    Best regards,

    Alex Du

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