mail.office365.com - unable to log in

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Hi, I am able to log in to https://portal.microsoftonline.com/ then click on the Outlook link at the top to access email but if I try to log in directly to https://mail.office365.com/ with the same credentials I get the error: That Windows Live ID doesn't exist. Enter a different ID or get a new one.

 

Is this not the correct url to access email online directly without having to go through the portal?

 

Thanks

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  • Hi GinaAnton,


    The OWA URL for Office 365 is https://mail.office365.com or https://outlook.com. I would suggest you to try once again with internet explorer and also clear your browser cache and delete history.

    Thanks and Regards,

    Surya Begum.

  • Hi, thanks. I have done the above and am still not able to log in using the OWA URL's even though I can still view OWA via the portal.

    Does anyone have any more ideas?

    Thanks!

  • Hi GinaAnton,

    Would you please try the URL http://mail.office365.com/, without https? As I know, we can’t use "https" in the URL with mail.office365.com. For more information about additional URLs for OWA, please refer to Configure Sign-In URLs for Outlook Web App.
    Thanks,
    Reken Liu

    1 out of 1 people found this post helpful.

  • Yes the URL http://mail.office365.com works fine! Thanks Reken

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