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Downloads / Setup Applications utility

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I am a former MS BPOS user and administrator. In BPOS, I downloaded and installed the single-signon application, logged in, and told it to go configure my installed applications, and "it just worked".

 

As near as I can tell, there is no equivalent Office 365 utility. The utility that runs from the Admin page is a placebo at best on 3 computers I have tried it on so far -- it does absolutely nothing. it says it is going to configure Outlook, Lync, and SharePoint, but nothing changes in any of the configuration properties of those applicaitons.

 

Will we be getting a better, more unified approach to this as it was in MS BPOS? What we have right now will soon have me evaluating other options to Office 365.

 

 

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Verified Answer
  • Hi Joe,
    Thanks for your information. Based on the error message you provided, my recommendation to solve this issue are:
          - Check your Lync Network setting. It means you need add DNS records, CNAMEs and SRVs in your domain registrar. Automatic configuration should detect the correct servers to which the user should connect. If you sign in using a custom or vanity domain (such as joe@contoso.com), there are certain Domain Name System (DNS) records that must be added to the domain's DNS host for automatic configuration to work. For more information about this, please refer to http://support.microsoft.com/kb/2566790 or http://community.office365.com/en-us/w/lync/ensuring-your-network-works-with-lync-online.aspx.
          - Check whether there are some settings on your firewall to block the communication flow. Some ranges and ports may have to be opened for authentication to succeed. For more information you can refer to http://support.microsoft.com/kb/2409256.
          - Use manual configuration. The Lync 2010 client can be set to use manual configuration to determine whether the sign-in issue is related to DNS resolution issues. If manual configuration works and automatic configuration does not work, it usually indicates a problem with DNS resolution. This usually occurs because the DNS SRV records are not present or are inaccessible from the client computer. To set Lync 2010 to use manual configuration, follow these steps:
                > In the upper-right area of Lync 2010, click the Gear icon to open the Options page. 
                > In the Lync - Options dialog box, click Personal
                > Next to the sign-in address, click Advanced
                > Make sure that Manual Configuration is selected and that the configuration values are exactly as follows: 
                        Internal server name or IP address: sipdir.online.lync.com:443
                        External server name or IP address: sipdir.online.lync.com:443
           - If the problem persists, create a MOSDALREPORT file, and then contact Microsoft Office 365 Support. To do this, follow these steps from http://support.microsoft.com/kb/2541980 at Next steps, if the issue is not resolved. And give the file to us.

    Best Regards
    Martin Xu
    Microsoft Office 365 Support

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  • Hi joebalt,
    You can try to run Office 365 Desktop setup wizard to configure your Microsoft SharePoint, Microsoft Lync and Microsoft Outlook (manual steps required). During your running this wizard, it is able to check how many updates you need to install before configuration. During configuration it will auto-configure Lync using your Office 365 credential and configure your office 365 applications to access documents on your organization's SharePoint site. One thing you need manual to do is after configuration for your local Outlook application, you need to add you email account of Office 365 in Outlook by yourself.
    Set up your Office 365 Desktop: http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637537.aspx.
    Connect Outlook to your Office 365 account: http://help.outlook.com/en-US/140/ms.exch.ecp.useoutlookanywhere.aspx.
    If you cannot auto-install all the updates for Office 365 Desktop, you can manual download and install by yourself: http://community.office365.com/en-us/w/administration/manually-install-office-365-desktop-updates.aspx.
    During running Office 365 desktop wizard if you got any error, please paste is here, and we'd like to help you to solve it.

    Best Regards
    Martin Xu
    Microsoft Office 365 Support

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  • Generate the link to run the Office 365 Desktop Readiness Tool

    To generate the link to run the Office 35 Desktop Readiness Tool, administrators must follow these steps:1.  Visit the Desktop Readiness Tool form page , and complete the required fields.

    2.  If you want the results of users' readiness reports sent to a single location, click to select the appropriate check box on the form, create a public network share on the domain, and then add the location to the form.

    Note Make sure that permissions are set to enable all users to write to this location.

    3.  After you complete the form, an email message that contains a link to the Office 365 Desktop Readiness Tool is generated. Copy the contents of the email message, and then forward to the necessary users. The email message is specifically created for your company.

    4.  In the network share that you created, view the results the Office 365 Desktop Readiness Tool after the users run it.

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  • Hi joebalt,
    Did our answers help you? Let us know if you need further assistance from us.

    Best Regards
    Martin Xu
    Microsoft Office 365 Support

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  • not yet. When I run the fixes manually from your link, I am told that the fixes are already installed.

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  • I installed the Microsoft Online Services Sign-in Assistant application, but it does not show up in programs, nor can I use the Start, search feature to find it. Where is this application?

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  • Hi joebalt,
    Here is a KB about Office 365 Desktop Readiness Tool that you can refer to and find the tool you need: http://support.microsoft.com/kb/2644173.

    Best Regards
    Martin Xu
    Microsoft Office 365 Support

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  • I am sorry, but I do not think you understand my question. I am already running Office365, Outlook works, Lync does not. I have already been through the setup steps, I do not need to "check readiness". This is a break-fix issue at this point.

    Is there someone I can speak to about this? On the phone? Sharing my screen? We will be here forever trying to do this on a message board style support system.

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  • Hi joebalt,
    I'm sorry that I misunderstood your status now. According to your description, my understanding is you have installed Office 365 Desktop without any problems. Now you can add your Office 365 account in your Outlook (some manual works) and you cannot use your Lync client with Office 365 account. Let me know if I got any misunderstanding.
    You can take a look at http://community.office365.com/en-us/w/office/534.aspx page and find out how many components and other activities were taken on your computer after running Microsoft Online Services Sign-in Assistant.
    I would suggest you to install Lync Using the Following URL:
    For x32 bit Operating System: http://c2r.microsoft.com/oconline/en-us/7577.280/x86/en-US/LyncSetup.exe
    For x64 bit Operating System: http://c2r.microsoft.com/oconline/en-us/7577.280/x64/en-US/LyncSetup.exe
    Uninstall the Lync Online and Reinstall it using this URL according to the Operating System( 32 bit or 64 bit)
    In Download window, please choose Save and save it on the computer
    Double click the downloaded package to install.
    If it doesn't work either, Would you like to post the screenshot when you get error or other information when using Lync? We'd like to give further assistance to you.

    Best Regards
    Martin Xu
    Microsoft Office 365 Support

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  • In C:\Program Files\Common Files\Microsoft Shared\Microsoft Online Services, I have:

     

    09/28/2011  01:25 PM           247,200 MSOIDSSP.DLL

    ^^ Is in %WINDIR%\System32

     

    Registry Stuff:

    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSOIdentityCRL]
    "Language"=dword:00000409
    "TargetDir"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,\
      20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,00,6e,\
      00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
      73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,00,4d,\
      00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,00,74,00,20,00,4f,00,6e,00,6c,00,\
      69,00,6e,00,65,00,20,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,73,00,00,\
      00
    "MSOIDCRLVersion"="7.250.4287.0"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSOIdentityCRL\Environment]
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSOIdentityCRL\Environment\Production]
    "RemoteFile"="http://clientconfig.microsoftonline-p.net/PPCRLconfig.srf"
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSOIdentityCRL\Trace]
    "Flags"=dword:00000001
    "Level"=dword:00000002
    

    Lsa\Security Packages has:

    kerberos
    msv1_0
    schannel
    wdigest
    tspkg
    pku2u
    msoidssp

     

    Please advise on what's wrong and why Lync will not connect.

     

     

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  • I Just now removed and reinstalled Lync per your directions above, ans the same issue persists. It is never able to contact the Lync server and sign me in.

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  • Hi Joe,
    Could you post the error message here? I'm very appreciated that you can do it and let us know what's information you got.

    Best Regards
    Martin Xu

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  • So, for about 4 minutes I see this:

     

     

    Then this appears:

     

    My Lync Settings:

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  • Hi Joe,
    Thanks for your information. Based on the error message you provided, my recommendation to solve this issue are:
          - Check your Lync Network setting. It means you need add DNS records, CNAMEs and SRVs in your domain registrar. Automatic configuration should detect the correct servers to which the user should connect. If you sign in using a custom or vanity domain (such as joe@contoso.com), there are certain Domain Name System (DNS) records that must be added to the domain's DNS host for automatic configuration to work. For more information about this, please refer to http://support.microsoft.com/kb/2566790 or http://community.office365.com/en-us/w/lync/ensuring-your-network-works-with-lync-online.aspx.
          - Check whether there are some settings on your firewall to block the communication flow. Some ranges and ports may have to be opened for authentication to succeed. For more information you can refer to http://support.microsoft.com/kb/2409256.
          - Use manual configuration. The Lync 2010 client can be set to use manual configuration to determine whether the sign-in issue is related to DNS resolution issues. If manual configuration works and automatic configuration does not work, it usually indicates a problem with DNS resolution. This usually occurs because the DNS SRV records are not present or are inaccessible from the client computer. To set Lync 2010 to use manual configuration, follow these steps:
                > In the upper-right area of Lync 2010, click the Gear icon to open the Options page. 
                > In the Lync - Options dialog box, click Personal
                > Next to the sign-in address, click Advanced
                > Make sure that Manual Configuration is selected and that the configuration values are exactly as follows: 
                        Internal server name or IP address: sipdir.online.lync.com:443
                        External server name or IP address: sipdir.online.lync.com:443
           - If the problem persists, create a MOSDALREPORT file, and then contact Microsoft Office 365 Support. To do this, follow these steps from http://support.microsoft.com/kb/2541980 at Next steps, if the issue is not resolved. And give the file to us.

    Best Regards
    Martin Xu
    Microsoft Office 365 Support

    • Top 150 Contributor
    • Post Points: 0
  • For the love of all things good, you have solved the problem!!

    I added the CNAME and SRV records, and I can connect.

    Now, I get to attempt to get LiveMeeting working again...

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