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"Sorry, something went wrong and Word was unable to start. (24)" ??

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Hi,


When I open Outlook (not web, but the win app), click new mail, attach file and click a Word document, I get this error:


Sorry, something went wrong and Word was unable to start. (24)


I've tried starting the computer in clean mode (msconfig.exe and disable all non-microsoft), reboot and use FixIt to remove Office 365 and the install it again .... still the same problem.


Any idea?


Thanks

All Replies
  • Hi Mojo,

    As I said in another thread you posted, we have limited support on Office. But I found a similar case as yours, here is a thread for your reference.
    Meanwhile, I suggest you ask your two questions in Microsoft Office Community Forums for more efficient help at the same time.

    Thanks,
    August Sun