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exe is not a valid win32 application

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Error pop up when attempting to download software.
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  • Hi Jbruns,

    As I understand it, you cannot download the software from Office 365 portal. Are there any error messages? If yes, please capture screenshots them for further troubleshooting.

    Based on the current situation, I would like to suggest you check if you have met the system requirement for Office 2013 and Office 365. For more detailed information, please refer to the following link: http://office.microsoft.com/en-us/support/system-requirements-for-office-2013-and-office-365-HA102785958.aspx?CTT=1

    Thanks,
    Anna Shi

  • Hi,

    If you tryto install on anything older that Windows 7, you will get this message.

  • Hi Jbruns,

    How are things going? Do you need further assistance with the issue?

    Thanks,
    Anna Shi