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Thanks for the feedback.
As I understand it, you cannot download the software from Office 365 portal. Are there any error messages? If yes, please capture screenshots them for further troubleshooting.
Based on the current situation, I would like to suggest you check if you have met the system requirement for Office 2013 and Office 365. For more detailed information, please refer to the following link: http://office.microsoft.com/en-us/support/system-requirements-for-office-2013-and-office-365-HA102785958.aspx?CTT=1
If you tryto install on anything older that Windows 7, you will get this message.
How are things going? Do you need further assistance with the issue?