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How do I setup my MX records - so as to direct email to Outlook Online with Office 365?

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How do I setup my domain server (MX records) to direct email do Outlook Online within office 365?
Verified Answer
  • Hi,

    To set up MX records so as to direct emails to your Office 365 account, you may refer to the general steps below.

    If you are using Office 365 Enterprise version, please follow the steps:

    -------------------------------------------------------------------------------------

    1. Gather your domain information from the Verify domain page.

    2. Create an MX record to verify your domain in Office 365.

    1).Sign in to your domain name registrar’s website, and then select the domain that you’re verifying.

    2).In the DNS management area for your account, select the option to add an MX record for your domain.

    3).In the MX box for the domain, type the following: @

    4).In the Fully qualified domain name (FQDN) or Points to box, type or paste the Destination or Points to Address that you recorded in Step 1. Gather your domain information.

    5).Where it asks for TTL information, type 1 to set TTL to one hour.

    6).Where it asks for a priority (or preference), type a number that is larger than the number you’ve specified for existing MX records. This can help prevent the new MX record from interfering with mail routing for the domain. Instead of a priority, you may see the following options: Low, Medium, High. In this scenario, choose Low.

    7).Save your changes, and then sign out of your domain name registrar’s website.

    3. Verify your domain with Office 365.

    NOTE: Typically it takes about 15 minutes for your changes to take effect. But it can take up to 72 hours for the record that you created to propagate through the DNS system.

    For more step by step information, you may refer to the link below:

    onlinehelp.microsoft.com/.../gg584188.aspx


    If you are using Office 365 Small Business version, here are the steps for you:

    --------------------------------------------------------------------------------------------------

    1. The verify domain steps are the same as the three steps for Enterprise version.

    2. After the domain has been verified in Office 365, sign in to your domain name registrar's website and change name server records, edit the primary and secondary name servers to be ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com, respectively, and then save the new settings.

    NOTE: Your name server record updates may take up to 72 hours to propagate through the DNS system. Your domain will be ready to use with Office 365 after DNS propagation finishes.

    For more detailed information, you may refer to the two links below:

    onlinehelp.microsoft.com/.../gg584174.aspx

    onlinehelp.microsoft.com/.../gg549203.aspx

    After doing this, your Office 365 email address would change to be @YOURDOMAIN.com from Users under Management by another Admin and then it would be able to receive emails.

    Thanks,
    Anna Guo

All Replies
  • Hi,

    To set up MX records so as to direct emails to your Office 365 account, you may refer to the general steps below.

    If you are using Office 365 Enterprise version, please follow the steps:

    -------------------------------------------------------------------------------------

    1. Gather your domain information from the Verify domain page.

    2. Create an MX record to verify your domain in Office 365.

    1).Sign in to your domain name registrar’s website, and then select the domain that you’re verifying.

    2).In the DNS management area for your account, select the option to add an MX record for your domain.

    3).In the MX box for the domain, type the following: @

    4).In the Fully qualified domain name (FQDN) or Points to box, type or paste the Destination or Points to Address that you recorded in Step 1. Gather your domain information.

    5).Where it asks for TTL information, type 1 to set TTL to one hour.

    6).Where it asks for a priority (or preference), type a number that is larger than the number you’ve specified for existing MX records. This can help prevent the new MX record from interfering with mail routing for the domain. Instead of a priority, you may see the following options: Low, Medium, High. In this scenario, choose Low.

    7).Save your changes, and then sign out of your domain name registrar’s website.

    3. Verify your domain with Office 365.

    NOTE: Typically it takes about 15 minutes for your changes to take effect. But it can take up to 72 hours for the record that you created to propagate through the DNS system.

    For more step by step information, you may refer to the link below:

    onlinehelp.microsoft.com/.../gg584188.aspx


    If you are using Office 365 Small Business version, here are the steps for you:

    --------------------------------------------------------------------------------------------------

    1. The verify domain steps are the same as the three steps for Enterprise version.

    2. After the domain has been verified in Office 365, sign in to your domain name registrar's website and change name server records, edit the primary and secondary name servers to be ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com, respectively, and then save the new settings.

    NOTE: Your name server record updates may take up to 72 hours to propagate through the DNS system. Your domain will be ready to use with Office 365 after DNS propagation finishes.

    For more detailed information, you may refer to the two links below:

    onlinehelp.microsoft.com/.../gg584174.aspx

    onlinehelp.microsoft.com/.../gg549203.aspx

    After doing this, your Office 365 email address would change to be @YOURDOMAIN.com from Users under Management by another Admin and then it would be able to receive emails.

    Thanks,
    Anna Guo

  • Hi,

    Just checking in to see whether the information was helpful. Please let us know if you would like additional assistance.

    Thanks,
    Anna Guo

  • I have the same question but with a bit more info:

    Our ISP is trying to create the MX record for us but can NOT use the '@' symble by itself in theHost name TXT field.  Is there something else they can put there?

  • Hi Mercy,

    For your question about '@' symbol, actually you could just leave the host field blank and the record type would take care of the rest.

    MX records don't need a host, to fill in @ is the same as targeting the default site with that record. It's just another way to say that mail sent to domain.com uses the MX record for domain.com.

    Thanks,
    Anna Guo

  • With that change, it seems like we are able to send & receive via the webmaill interface but Outlook still won't configure on the local PC (except through IMAP which is not optimal for us).  When I go into the Management website, go to Manage Domains & troubleshoot DNS, I get this message "Some DNS records at your registrar are not correct."  The entry is the TXT file "TXT  @  v=spf1 include:outlook.com ~all  1 Hour  " yet our ISP has updated this, yet the error continues & the Outlook doesn't configure!  Suggestions?

  • Hi Mercy,

    I would like to confirm if everything works fine in your Outlook Web App. Please also help us to collect the important information to resolve the issue:

    1. Are you using Office 365 Enterprise version or Small Business version?

    2.Has your domain been verified successfully in Office 365?

    3.Have you changed your account from user@YOURDOMAIN.onmicrosoft.com to user@YOURDOMAIN.com?

    3.Have you tried to connect Outlook desktop to your Office 365 account? Is it working correctly in Outlook desktop?

    To troubleshoot the TXT record issue, I suggest you to delete and re-add these DNS records on the DNS server in your domain registrar.

    For how to connect Outlook Desktop to your Office 365 account, please refer to the steps listed in the article below:

    help.outlook.com/.../ms.exch.ecp.useoutlookanywhere.aspx

    Thanks,

    Anna Guo

  • Hi Mercy,

    How are things going?

    If you have any other questions or concerns, please do not hesitate to contact us. It is always our pleasure to be of assistance.

    Thanks,
    Anna Guo