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Outlook issue in windows 7 service pack 3.

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parekh.jpg

when i configured exchange outlook 2007 (servive pack 3),then a autodiscover menu is open again again under a certain interval of time.

please let me know how to resolved it.

 

Please find the attached file of autodiscover menu appear while opening outlook account

Verified Answer
  • Hi Astank,

    I understand that the autodiscover menu appeared frequently while opening Outlook account. This is Outlook 2007 with Service Pack 3 (SP3).

    From the screenshot, I noticed that the folder was last updated on Mar 28, 2012 when checking it on Mar 31, 2012. It seems that Outlook wasn’t connected to Exchange Online successfully. At this time, to troubleshoot the issue, please log on Office 365 Outlook Web App to check if the password is expired. You can change the password and log on Outlook 2007 again with the new password. Please remember to check “Remember my password” when logging in with the new password.

    In addition, please also check “Use Cached Exchange Mode” in the E-mail option.
    http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP001232935.aspx?CTT=1

    If the issue persists, you may remove the Office 365 account from Outlook 2007 and add it again. For the information about adding or removing an e-mail account:
    For Outlook 2007: http://office.microsoft.com/en-us/outlook-help/add-or-remove-an-e-mail-account-HA001231634.aspx

    Thanks,
    Monica Tong

All Replies
  • Hi Astank,

    I understand that the autodiscover menu appeared frequently while opening Outlook account. This is Outlook 2007 with Service Pack 3 (SP3).

    From the screenshot, I noticed that the folder was last updated on Mar 28, 2012 when checking it on Mar 31, 2012. It seems that Outlook wasn’t connected to Exchange Online successfully. At this time, to troubleshoot the issue, please log on Office 365 Outlook Web App to check if the password is expired. You can change the password and log on Outlook 2007 again with the new password. Please remember to check “Remember my password” when logging in with the new password.

    In addition, please also check “Use Cached Exchange Mode” in the E-mail option.
    http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP001232935.aspx?CTT=1

    If the issue persists, you may remove the Office 365 account from Outlook 2007 and add it again. For the information about adding or removing an e-mail account:
    For Outlook 2007: http://office.microsoft.com/en-us/outlook-help/add-or-remove-an-e-mail-account-HA001231634.aspx

    Thanks,
    Monica Tong

  • Hi Astank,

    I would like to follow up with the question you posted previously. How are things going?

    Thanks,
    Monica Tong