Activation error on Office 2013 using my Office 365 account

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Hello,

 

We have 12 users on Office 365 in our organization. We are running into an issue with only two users where Office 2013 is prompting for activation every time they try to use an Office 2013 app.

 

I have removed Office 2103, downloaded it again from Office 365 to no avail.

 

If we try to manually activate Office 2013, it returns an error.

 

All other 10 users are functioning fine. Can someone please advise how to resolve this issue?

 

Thanks in advance.

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