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  • Forum Thread: remove incoming sms sent to my phone from my email

    stop text messages that are sent to my phone from being sent to my email too
  • Forum Thread: set up dial in conferencing in Lync ?

    Is there a audio conferencing provider in Australia ? And who do we set this up?
  • Forum Thread: How do I find a dial-in service provider for Lync conferencing

    I would like to add a dial-in facility to my Lync conferences. The help page says: For phone access to Lync Online meetings, first set up an account with one of the audio conferencing providers in the Office 365 Marketplace. But when I click on the link provided to dial-in providers in Office 265 Marketplace...
  • Forum Reply: Re: New users unable to search 4 Contacts on Lync

    Hi Ramu, I checked the service request, and found that the original issue has been resolved by pushing the Galcontacts.db and the Idx file into the new user’s SIP folder. Given this situation, I will archive this thread. I would like to share the following websites with you. You may find...
  • Forum Reply: Re: PDFs as Web Apps or Autoupdating

    Hi JessicaH, In regard to your description, I understand you want to open and update the PDF files from SharePoint Online team site more simply. I’d like to suggest you map a SharePoint Online document library as a network driver to make your process simpler. 1. Make sure that you can...
  • Forum Thread: How many emails addresses can i have with my lisence?

    How many emails addresses can I have with my licence? Is it one per user?
  • Forum Reply: Re: Taking control of desktop

    Hi Racer721, Yes. You are able to initiate a web meeting by using Lync for Mac, and invite people to join via Lync Web App. If Lync Desktop Client is installed on the computer, when trying to attend a Lync online meeting, it will automatically use the Desktop Client. To attend an Online Meeting...
  • Forum Reply: Re: Can't download MS Lync

    Hi Steve, Have you finished the desktop set up process? If not, please first complete the desktop set up process. After that, please download the Lync client from the following addresses: For x32 bit Operating System: http://c2r.microsoft.com/oconline/en-us/7577.280/x86/en-US/LyncSetup.exe For...
  • Forum Reply: Re: Lync install issue - 99percent CPU, no GUI

    Hi OME, I understand that the Lync program cannot be installed. You are running Windows 7 64 bit. Given this situation, I suggest trying the following steps to troubleshoot this issue: 1. Download the LyncSetup.exe file from the following link, and save it on the desktop. For 64 bit Operating...
  • Forum Reply: Re: Online meeting with disabled federation

    Hi Christian Rode, External users can use Lync 2010 Attendee or Lync Web App to join an online meeting as a guest. There is no need for a Lync online license or federation feature for the guest users. About how to use Lync attendee, please refer to the article below: http://office.microsoft...
  • Forum Reply: Re: Online meetings

    Hi Neal, You can schedule a Microsoft® Lync™ 2010 meeting or conference call by using the Online Meeting Add-in for Microsoft® Lync™ 2010. If the Online Meeting Add-in for Microsoft® Lync™ 2010 wasn’t installed well, you couldn’t use this feature as expected...
  • Forum Reply: Re: Webcam Limit - Lync Online

    Hi Rachel, Based on my experience, a limited number of webcams is the same as the Lync Online participant limit 250 theoretically. And it also depended on the Bandwidth. As I said before, as normal only the owner and the attendee who speaks now will show the avatar. There is no an exact number for...
  • Forum Reply: Re: Sign in to Lync

    Hi Gene, Thanks for posting here. I understand that you have transferred from OLSB to Office 365 and could not log in to Lync Online. You have tried to log in with the Office 365 user ID and the previous OLSB Hotmail account. If it is the case, would you please check the following information...
  • Forum Reply: Re: Lync Meeting (user accounts in Outlook and Microsoft Lync do not match ...)

    Hi Ship, According to your description, the sip address and smtp address in Outlook have not been changed to myname@mydomain.co.uk . Based on this situation, I suggest you recreate Outlook profile by clicking Control Panel -> Mail -> Show Profiles -> "Add". After doing this...
  • Forum Reply: Re: Video Conference

    Hi maiconp, Thanks for posting here. In Lync Online, both person-to-person and multiparty (three or more users) video sessions are supported. However, under the restriction of bandwidth of network and for higher video and audio quality, only the active speaker and you are available for multiparty...
  • Forum Reply: Re: Cannot close lync

    What version of Windows are you running? In the lower right corner near the clock is the Notification Area, when Lync is running you should see a "Q" looking icon that represents Lync. if you do not see it use the up triangle in Windows 7 to see all icons. Once you locate the Lync Icon right...
  • Forum Reply: Re: Lync client and Lync Attendee on one computer

    Hi krizkriz, Based on my test, I was not able to install Lync Attendee with a computer have installed Lync client 2010. However, I can install Lync client 2010 with a computer have installed Lync Attendee, because the Lync Attendee would be uninstall automatically when installing Lync client...
  • Forum Reply: Re: How to streaming video via Lync Online?

    Hi 365Enterprise, Yes. You can hold a video conference via Lync. Here's the link for detailed information: http://office.microsoft.com/en-us/communicator-help/make-a-video-call-HA102145730.aspx Cheers, Jinjin
  • Forum Reply: Re: Lync mobile app - future development

    Hi Steve, Currently, for the Office 365 plans, the video call feature is not available when using Lync mobile client. About the feature you mentioned, I sincerely suggest submitting a feedback referring to the following link to help improve our service. With all your efforts, the feature may be...
  • Forum Reply: Re: Messages do not arrive at destination

    Hi Helinton, According to the information you provided, this issue can be caused by incorrect network settings. Given this situation, please check the network settings referring to the following KB article: You cannot connect to Lync Online or Lync Online Preview, or certain features do not work...
  • Forum Reply: Re: Lync keeps changing to "Busy" or "In Meeting"

    Hi Toolz, Normally, the Lync presence status is changed based on the calendar information. Now, please check the following settings: 1. In the upper-right area of Lync 2010, click the Gear icon to open the Options page. 2. In the Lync - Options dialog box, click Personal . 3. Check if the Update...
  • Forum Reply: Re: Problems with ONE sign-in address

    Hi briansweat, Sorry for the delay response. Sign in Office 365 MOP admin page, click Users under Management , click the username which you want to configure, click Details , and change the email address to have a test, here is a screenshot: If you tempted to delete the account completely...
  • Forum Thread: How can I use my Office 365 service to collaborate when updating Microsoft Visio documents?

    My service says that I don't have a license to use the Visio Graphics service with my account. Is this part of the Office 365 subscription or my Visio application options?
  • Forum Reply: Re: End of support for Lync 2010

    Hi Real, When you mentioned “Lync 2013 Basic is not compatible with Outlook 2010 and 2013”, do you mean that when you use Lync Basic, the Outlook 2010 and 2013 do not work? Are there any error messages? Would you mind sending us a screenshot about the situation? Please provide us with...
  • Forum Reply: Re: "error ID 28 (source ID 238)" when trying to join meeting with Lync Attendee

    Hello Paul, Thanks for the information Surya provided. From your description, please refer to the following steps to troubleshoot the issue. 1. Check External communication status. 1). In the header, click Admin . 2). Under Lync , click General settings . The Lync Online Control Panel...