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  • Forum Thread: Lync Client not connecting to Lync Online with Custom Domain

    AD FS/AD synch worked, every other tool/test works okay, have installed/configured software numerous times, double checked all DNS-related items multiple times, but we still cannot log on with our custom domain accounts while the accounts we create on Office365 via the *.onmicrosoft.com domain work just...
  • Forum Reply: Re: Cant login with new Domain Name

    I'm assuming your olddomain.com is an onmicrosoft.com domain? Primarily these domains work with little or no configuration, they are 100% hosted on our Microsoft servers. For vanity domains or most likely your newdomain.com you will need to have a 3rd party host. They will host your DNS records...
  • Forum Thread: Cannot Sign In because the system is temperarily unavailable.

    One of my cleints is getting this error each time she attemps to login to Lync. I remoted into her computer and checked all of her settings in Lync but they are set properly. I contacted out VoIP host as well to make sure there was nothing on their end but as no one else is having an issue they confirmed...
  • Forum Thread: "Sign in to Microsoft Lync failed because the service is not available...

    ... or you might not be connected to the internet" I am trying to log into Lync for the first time. I can log into Office 365. If you are reading this then I am connected to the internet. I am running the latest operating system. The help files pertained to the PC version. Thanks.
  • Forum Reply: Re: Problem acquiring personal certificate in Lync

    Personal certificates expire in 24 hours. Recently, we have noticed after major outages or service interruptions that users are unable to sign in and get certificate errors. This becomes perplexing to many users because after 24 hours the error goes away. During that time the certificate falls off and...
  • Forum Thread: Multiple users report problem acquiring a personal certificate required to sign in

    Out of the blue this morning about half of my users cannot log in to Lync. They get the error "Cannot sign in to Lync" and "There was a problem acquiring a personal certificate required to sign in ." The service dashboard is not reporting any problems and nothing has changed on our...
  • Forum Reply: Re: Cannot sign in (anymore)

    When you move a user from one vanity domain to another vanity domain you effectively break the URI/SIP relationship and it will prevent you from logging in. You need to create a support ticket to have our Lync Online Department fix this. Currently this is a manual process and takes 5 business days. Please...
  • Forum Thread: Missing DNS SRV records cause Lync sign in problems

    Background Microsoft Office 365 P1 license, (trial) Office 365 is now hosting the DNS for my domain (NS is pointing to Office365) Created a user with my personal domain e-mail address Tried to remove/reconfigure and re-create users several times Tried to change several Lync settings...
  • Forum Thread: Lync & ADFS Login issue

    Hello everybody I'm having an issue with signing in to Lync Online after setting up ADFS. Our current situations is the following: - Configured custom domain and DNS records can be checked successfully - Configured ADFS and login to Portal, Exchange Online & SharePoint Online works...