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HTC Desire "Reading Setting..." Login

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Hello,


I have two HTC desire phones and when trying to login via the Lync 2010 client the application just sits at "Reading Setting..." and doesn't go any further.


The login with MAC/Windows and iPhone & iPad work fine.


Any ideas?


Thanks

Sam

All Replies
  • Hi Sam,

    Thank for your post here. Based on the information you posted, I understand that when you sign in Lync using HTC mobile, your HTC hangs with notification "Reading Setting...". If I have misunderstood anything, please feel free to contact us.

    For the issue to sign into your Mobile phone, I would suggest you check the following link first for how to set up Lync mobile devices (for administrators):

    community.office365.com/.../1040.aspx

    Additionally, please check the network connection to see if the issue persists.

    Thanks,
    Linda Wang

    0 out of 1 people found this post helpful.

  • Hello,

    The correct DNS (cName and SRV) entries are in place...

    host -t cname lyncdiscover.aviexit.com

    lyncdiscover.aviexit.com is an alias for webdir.online.lync.com.

    host -t cname lyncdiscoverinternal.aviexit.com

    lyncdiscoverinternal.aviexit.com is an alias for webdir.online.lync.com.

    I don't think its a network issue as the problem occurs on both the wifi network and the 3G mobile network. iPad and iPhone work fine.

    Thanks

    Sam

    0 out of 1 people found this post helpful.

  • Hello Sam,

    Can you please confirm on what is the version of OS running in HCT Desire. Also you can check the article http://support.microsoft.com/kb/2691382 . For Lync client to work on Adroid OS mobile devices should be running OS 2.3 or later. I would recommend you to upgrade your mobile devices with latest OS and Lync for mobile client.

    Thank You.

    Regards,
    Paresh Patel.

    0 out of 1 people found this post helpful.

  • Hello Sam,

    Can you please update me on the same.

    Is there anything I can help you with to resolve your issue?"

    Regards,
    Paresh Patel.

    0 out of 1 people found this post helpful.

  • Hello,

    The phone is running Android 2.3 fresh install. The latest version of lync 2010 for mobile. Thanks Sam

    0 out of 1 people found this post helpful.

  • Hello Sam,

    I have analyzed the logs and didn't find any errors. I would recommend you to upgrade the OS to the Latest Version.

    Thanks

    Regards,
    Paresh Patel.

    0 out of 1 people found this post helpful.

  • Hello,

    That is the latest version for that phone.

    Regards,

    Sam

    0 out of 1 people found this post helpful.

  • Hello Sam,

    Can you confirm on the mode of connectivity i.e. WIFI or 3G. If you are using WIFI and unable to connect, then can you check the status with 3G.

    Thanks

    Regards,
    Paresh Patel

    0 out of 1 people found this post helpful.

  • I have tried it on both 3G and wifi.

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  • Any new?

    I have the same problem on a galaxy s2 with ics

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  • Sorted.

    I manually added the server addresses

    Internal - sipdir.online.lync.com:443

    External  - sipdir.online.lync.com:443

    and then tried to connect. That failed.

    I then changed it back to auto and it seemed to work fine after that.

    0 out of 1 people found this post helpful.