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Lync keeps changing to "Busy" or "In Meeting"

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We have all Windows XP workstations that are using Office 2007 to access their Office365 mailboxes.  We also have Lync installed and working except it randomly changes the status of different users.

 

Are there any suggestions on how to address this, where to begin?

Thanks!

Verified Answer
  • Hi Toolz,

    Normally, the Lync presence status is changed based on the calendar information. Now, please check the following settings:

    1. In the upper-right area of Lync 2010, click the Gear icon to open the Options page.
    2. In the Lync - Options dialog box, click Personal.
    3. Check if the Update my presence based on my calendar information option is selected.

    Meanwhile, when the presence status is changed to Busy or In a meeting, please check the free/busy information in calendar.

    Please post the results here.

    Thanks,
    Mindy Pan

     

All Replies
  • Hi Toolz,

    Normally, the Lync presence status is changed based on the calendar information. Now, please check the following settings:

    1. In the upper-right area of Lync 2010, click the Gear icon to open the Options page.
    2. In the Lync - Options dialog box, click Personal.
    3. Check if the Update my presence based on my calendar information option is selected.

    Meanwhile, when the presence status is changed to Busy or In a meeting, please check the free/busy information in calendar.

    Please post the results here.

    Thanks,
    Mindy Pan

     

  • Hi Toolz,

    How is everything going? We’d appreciate an update on the status of the issue.

    Thanks,
    Mindy Pan

  • Hi Mindy,

    We are facing the same issue.  Is there a registry key we can flip or push to disable/uncheck "Update my presence based on my calendar information"?  We have about 900 users we need to disable this for.

    Thanks,

    Sachin

  • Hi Sachin,

    For Lync related registry values, you can refer to the thread http://community.office365.com/en-us/forums/164/p/48786/178990.aspx#178990.

    If you have any other questions, please create a new dedicated thread, so that we can dig deeper on this issue.

    Thanks,
    Mindy Pan