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Lync 2010 shows user as "Available", even though he is busy and is in meeting.
I had this guy already reinstall Lync again, but still the same issue
This is the email he sent me::
Thanks for the feedback.
Based on your description, it is the presence updates feature that could not work for one user in your organization.
Generally, this issue occurs if an on-premises firewall blocks the communication flow. To resolve this issue, you may need to configure an exception for Microsoft Online Services URLs and applications from the proxy or firewall.
For more information about it, please refer to the KB below:
Moreover, to troubleshoot this issue, you could also try to test Lync Online by setting Lync 2010 to use manual configuration:
To set Lync 2010 to use manual configuration, follow these steps:
1.In the upper-right area of Lync 2010, click the Gear icon to open the Options page.
2.In the Lync - Options dialog box, click Personal.
3.Next to the sign-in address, click Advanced.
4.Make sure that Manual Configuration is selected and that the configuration values are exactly as follows:
◦Internal server name or IP address: sipdir.online.lync.com:443
◦External server name or IP address: sipdir.online.lync.com:443
If this does not help, you could try to remove the Lync Online license from this user, wait for some time and then re-assign the license to this user and check if it helps.
For more information about how to troubleshoot authentication and connectivity issues in Lync Online, please refer to the link below:
Thanks for your reply.
If you have any other questions or concerns, please do not hesitate to contact us. It is always our pleasure to be of assistance.
To remove lync license for this guy, please do not just remove his "sip address" in AD, you could remove the Lync license from Office 365 portal--Users profile, wait for some time and then re-assign the license to this user.
1 out of 1 people found this post helpful.
this is urgent
We have not heard from you in a couple of days.
Please post back at your convenience if we can help further.
I have sent the Microsoft Kb to the user
I have no idea if that fixed it 4 him
I ll update u very shortly
Hi Anna, thanks so much 4 ur sustained help
I have 1 doubt
to remove lync license for this guy , can i just remove his "Sip address" from AD?
thanks guy i fixed it, by deleing the cache files for lync