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Office 365 Lync - IM with yahoo account, how do you make it work?

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As we have moved some of our customers to Office 365 they are frustrated by not being able to connect to other IM clients that they were connecting to with Live Messenger.  And now that their Username is associated with 365 the y are not able to use Live Messenger.

I looked at some earlier posts about using a format like bob( to reach  But it did not seem to work here.

Is it possible to use Lync in Office 365 to connect to all IM inside and outside, or what tool would allow this?

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