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Change User ID can't login to Lync with new name in sign-in address

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I changed a user name and cannot use it when signing into Lync.

 

Changed user name from ABC@domain.com to XYZ@domain.com

 

I can't use the XYZ@domain as the sign-in name in Lync, I have to Sign in with the ABC@domain.com id

 

Is this "By Design" ?  I would need my users to be able to use their new ID to login.

 

Thanks.

All Replies
  • Dorou,

    You will need to have that user login using login.microsoftonline.com to complete the name change. After that has been completed, then have them retry logging into Lync.

  • I can seem to login using the new user name but with the old sign-in address.

     

    sign-in address: ABC@domain.com (Old Id)

     

    User name: XYZ@domain.com (New Id)

     

    Password: <password>

     

    After I changed ABC to XYZ I cannot login using XYZ@domain.com as the sign-in address.

     

    I can login as the XYZ account using login.microsoftonline.com without an issue.   Is this how it is supposed to be...I tried it with another user name and it works consitantly.

     

    Thanks,

  • I have the exact same problem, changed username from firstnameL@domain.com to firstname.lastname@domain.com i can login to the portal with the new username which is federated, but lync is still unable to connect

  • support.microsoft.com/.../2537764

  • We didn't have an onpremises Lync server.

    The way I resolved this issue, was:

    1) open the properties of the migrated/federated user CONTACT on your onpremises Exchange server

    2) Under e-mail addresses add a new Custom address

    3) In the e-mail address type the users email address (or what you want for the users' SIP address to be)

    4) And for e-mail type: SIP

    5) Click OK twice

    6) Go to your O365 sync server and force a sync with this cmdlet: Start-OnlineCoexistenceSync