No one has responded to this discussion for at least a year, so this information may be out of date. If you're looking for information about this topic, please search for a more recent discussion or post a new question.

Does Lync/Office 365 provide desktop remote control?

  • 16 Replies |
  • This post has 1 verified answer |
Answered (Verified) This question is answered

I've moved one of my clients over from SBS 2008 to Office 365 and removed the server box. They have 4 client computers total, ranging from 6 to 8 users total. Individuals need to be able to sit at any one of the computers at any time. Because the client wouldn't have to spend so much time and effort to manage a server, then, Office 365 seemed to make sense.

As part of their SBS implementation, this company had one machine that they left on 24/7 so that users could access a mission critical database from home to do things like check their schedule, schedule new patients, access the patient information in order to make calls or add notes, and write reports on the patients' progress.

I'm wondering if Office 365 will perform a similar service for us? In the pre-sales research I did, I couldn't find a definitive answer, but it seemed like it was available through Lync. So I'm going from the assumption that it's possible.

So the next question then becomes, how do I configure it? I have only installed Lync on one computer so far to test it. I'm actually wondering what Lync will do for a small team like this? But as long as it at least provides the ability for our users to get to their database from home, I'll be pleased as punch.

Thanks in advance for any help you might be able to offer...

  • Post Points: 20
Verified Answer
  • HI Jeremy

    The Office 365 portfolio doesnt offer the same remote control features as SBS. You can see another persons screen by using Lync but the other person has to be at there desk and give you access. It really designed more for training or collaboration than support.

    As I guess you also know you can also us the built in remote desktop (RDP) of Windows to login into a remote PC, but again this isn't "Remote Control"

    You can signup for Microsoft hosted "InTune" service which gives you the remote control and management features or just use something like VNC to do this.

    Hope that helps

    Contact me direct at:




    • Top 500 Contributor
    • Post Points: 0
All Replies
  • +1

    • Not Ranked
    • Post Points: 0
  • Hi Jeremy,

    Remote desktop connections (RDP) do not require a user click "allow" on the machine you are connecting to, it simply logs you in and you get the full Windows GUI.  To use RDP, click Start > Run > type in "MSTSC" (without quotes) and press enter. Then, enter the host name or IP address you would like to connect to. Lync Online and Office 365 do not include an RDP function, as it is already built in to Windows (Professional versions and above).

    Lync Online includes desktop-sharing, but it’s not a remote-control type of scenario. It’s just a sharing of control function. Certain functions and features will not be allowed (such as high-level admin access) to a PC. The user on the other end must click “allow this function” if that happens (for things like accessing registry editor, elevated command prompt, etc.). It will either prompt the other user for an access function (lock their screen), or lock the mouse entirely so the remote user can’t click anything. This is by design, and cannot be circumvented, for security reasons.

    If you need detailed information on Windows InTune, please contact InTune support at 1-866-344-3402 (open 24/7), or visit:

    I hope this helps. If you have any further questions, please let me know.



    • Top 500 Contributor
    • Post Points: 0
Page 2 of 2 (17 items) |1|2