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presence

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Answered (Verified) This question is answered

I have subscribed to a trial version of office 365 and i am still on my trial period. Microsoft have confirmed that my domain has been federated.  I am able to see my Microsoft contact on my lync contacts.  

However i am unable to get any of my work colleagues (on another domain i.e. work) or for that sake any friends (yahoo, microsoft etc) federated onto my office 365 trial.  am i doing something wrong ?

I have added the users - but the dispaly status shows Presence unknown.

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Verified Answer
  • The Other companies running Lync or OCS 2007 on-premises need to configure sipfed.online.lync.com as a federated domain in thier environment.

    Sean McNeill

    Blog: http://office365evangelist.com/

    Microsoft MVP - Office 365

    • Top 150 Contributor
    • Post Points: 0
  • Hi usman,

    You added some external contacts in your Lync online, and all of them show Presence unknown. And you can added contacts within your organization and all thing go well.
    If I got any misunderstanding, let me know.
          •If you want to add a contact from another domain, as Sean said, you need to verify that federation is configured for the domain that you are trying to federate. For more information, see the following Microsoft TechNet article: http://technet.microsoft.com/en-us/library/hh202193.aspx 
          •After you add a new public internet contact (PIC) or a new federated contact to your list, that contact will appear to be offline if that contact ignores the request to add you to that contact's list.
          •If the contact is a member of a federated domain or is a public Internet contact, verify the following:
                - The domain of the affected user is an allowed domain, or the domain is not explicitly blocked by the IT Gen in the Domain Federation options.
                - PIC connectivity is enabled.

    Below are useful articles you can refer to:
          Instant messages fail or presence is unknown for federated Lync contacts
          http://support.microsoft.com/kb/2392146
     
          How to troubleshoot Lync Online instant messaging and presence issues
          http://support.microsoft.com/kb/2435699

     

    Best Regards

    Martin Xu

    • Top 150 Contributor
    • Post Points: 0
  • Hi usman,

    Did this answer your quesiton?

     

    Best Regards

    Martin Xu

    • Top 150 Contributor
    • Post Points: 0
All Replies
  • The Other companies running Lync or OCS 2007 on-premises need to configure sipfed.online.lync.com as a federated domain in thier environment.

    Sean McNeill

    Blog: http://office365evangelist.com/

    Microsoft MVP - Office 365

    • Top 150 Contributor
    • Post Points: 0
  • Hi usman,

    You added some external contacts in your Lync online, and all of them show Presence unknown. And you can added contacts within your organization and all thing go well.
    If I got any misunderstanding, let me know.
          •If you want to add a contact from another domain, as Sean said, you need to verify that federation is configured for the domain that you are trying to federate. For more information, see the following Microsoft TechNet article: http://technet.microsoft.com/en-us/library/hh202193.aspx 
          •After you add a new public internet contact (PIC) or a new federated contact to your list, that contact will appear to be offline if that contact ignores the request to add you to that contact's list.
          •If the contact is a member of a federated domain or is a public Internet contact, verify the following:
                - The domain of the affected user is an allowed domain, or the domain is not explicitly blocked by the IT Gen in the Domain Federation options.
                - PIC connectivity is enabled.

    Below are useful articles you can refer to:
          Instant messages fail or presence is unknown for federated Lync contacts
          http://support.microsoft.com/kb/2392146
     
          How to troubleshoot Lync Online instant messaging and presence issues
          http://support.microsoft.com/kb/2435699

     

    Best Regards

    Martin Xu

    • Top 150 Contributor
    • Post Points: 0
  • Hi usman,

    Did this answer your quesiton?

     

    Best Regards

    Martin Xu

    • Top 150 Contributor
    • Post Points: 0
  • Hi Martin.  We have added sipfed.online.lync.com to our organisations OCS 2007 R1 Edge Server  

    However my presence is still showing as unknown on Online LYNC 2010 – Office365.

    Our organisation has OCS 2007 R1, the technet article technet.microsoft.com/.../hh202193.aspx only mentions Federating between Lync 2010 & Lync Online 2010, no mention of OCS 2007 R1.

    Is there anything we are missing…Certificate missing from edge server? (not having the root certificate used by sipfed.online.lync.com).

    Also to mention federation between 2 individuals at Microsoft is successful on my lync online 2010, and also my personal Hotmail is also working on Lync Online 2010.

    Any help will be much appreciated.

    • Not Ranked
    • Post Points: 0
  • Hi usman,
    You are right, in this article http://support.microsoft.com/kb/2392146 it was mentioned Lync Online can communicate and collaborate with other organizations by using Microsoft Lync Server 2010 or Microsoft Office Communications Server 2007 R2. Hence it not supported OCS 2007 R1.
    You mentioned Lync Online can work with 2 individuals environment and Hotmail. So I think your configuration on the Lync Online is standby.
    But if you want to do communication and collaboration between your OCS server within your organization and Lync Online, the way you can try is upgrade OCS 2007 R1 to OCS 2007 R2 or install Lync 2010 server.
    Here is a guide about how to upgrade OCS 2007 R1 to OCS 2007 R2: http://technet.microsoft.com/en-us/library/dd572505(office.13).aspx

    Best Regards
    Martin Xu

    • Top 150 Contributor
    • Post Points: 0
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