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  • Forum Thread: Outlook 2010 doesn't Auto update

    Dear, Microsoft Support Our company uses office 365, and outlook 2010 clients. And lately since last year we've noticed occurrence in rather annoying numbers of OST not auto updating. - Issue seems random, OST size is not relevant - Issue can be resolved by creating new profile, but downloading...
  • Forum Thread: Cannot move folders in Outlook

    I have Office 365/Outlook and am trying to re-order my folders...except I cannot move them. I have tried dragging and dropping as well as using the Move function in the drop down menu but they refuse to move. Any ideas why?
  • Forum Thread: Room Reservation Notification

    Hello, I am looking to see if anyone can help me out with an idea that would be very beneficial to some of our users. The setup right now is that everyone is able to create a meeting with others and invite a room as the location. The room will auto-accept the invitation if there are no conflicts. ...
  • Forum Thread: Calendar Event Invites - Incorrect Time Zone

    Hello, I have a client that is having issues with their calendar invites stating they are in " Monrovia, Reykjavik." I checked to ensure that her time zone and the recipients time zone are set properly in outlook and also in the OWA. They are both configured to be set to eastern time. The...
  • Forum Thread: Internet Calendar Subscription- No longer exists, still asking for it

    I resolved my own issue for now. For anyone else having the problem, this is what I did: Windows 8.1 Outlook 365 Business Premium I was subscribed to an internet calendar. I removed said internet calendar. Outlook was still asking me to log in to that calendar. Send/Receive gets stuck on processing the...
  • Forum Thread: How do I BOLD new unread incoming messages?

    Hello, How do I bold all new unread messages and unbold it when read?
  • Forum Thread: Deleted emails reappear

    We have just moved to Office 365 and I am now using Outlook 2013. I previously used Outlook 2007 on my desktop. My laptop uses Office 2010. I delete emails on my laptop when out of the office, but they reappear on my desktop, meaning I have to go through them all over again. Where are the settings...
  • Forum Thread: Site Mailboxes not showing in Outlook 2013 client

    Hello, We are using SharePoint and Exchange Online and I am having an issue with not seeing any site mailboxes in my Outlook 2013 client. I am able to manage the site mailboxes and have placed a check mark next to the mailbox name to view it in Outlook and have also restarted Outlook multiple times...
  • Forum Reply: RE: Outlook categorize option disabled

    Hi Alexandros, I understand that the categorize option is disabled. I would like to explain that it is an Outlook client related feature. Although we’d like to assist you, we are not masters of Outlook client field (we are dedicated to Office 365 service in this forum). Therefore, to get the issue...
  • Forum Reply: RE: Unable to open/edit shared calendar

    Hi NikWarman, I've done some tests and I'm able to edit the shared calendar on both Outlook clients and Outlook Web App. Since you can edit the calendar on Outlook Web App, it seems that you're assigned proper permissions. Now to do further investigation, we need to run PowerShell command...
  • Forum Thread: Outlook Email Signature Not Showing Properly - Rich Text

    For some reason, I have all sorts of problems with Outlook online trying to show my email signature properly This is what it should look like: Andrew Jackson IT Manager - Community & Marketing BODWELL HIGH SCHOOL 955 Harbourside Dri ve, N orth Vancouver, B.C. V7P 3S4, Canada Tel: 1...
  • Forum Reply: RE: I want to repair my Microsoft Outlook file.

    Yes...the performance of scanpst is not so good, that is the reason why there are so many PST repair tools from third-parties. Below is the website that offers a repair tool as you want - outlook recovery toolbox. http://goo.gl/5xveYB Regards.
  • Forum Thread: Report of Users' Calendar Entries

    Hello, We are a very small company, but still need to be able to report on holidays, sick days and other absences for management. Ideally we would like for our staff to log their absences in Outlook Calendar (which we all do already), but then to be able to extract a periodical or ad hoc report of...
  • Forum Reply: RE: Reminder Issue

    Hi BroadfallsLastName, Does this issue happen on Outlook Web App or Outlook clients? In addition, to fully understand the issue, could you please capture some related screenshots? As a tip, to insert a picture, please click Use rich formatting , and then click the Insert Image button. Thanks, Vivian...
  • Forum Thread: Shared E-mail - Time Zone

    Hi, I've been trying to correct a time zone issue with a shared mailbox. For some reason when I go to change the region/time zone the page never loads. Thank you,
  • Forum Thread: I want to repair my Microsoft Outlook file.

    My pst file is 4gb. When i try to attach this file to Outlook, it gives me an error message, saying something about the pst needing repair. Help! Is there way to repair this pst file? Is there a website that offers a repair tool other than (better than) the standard scanpst.exe. I am using Microsoft...
  • Forum Reply: RE: Outlook 2010 and 2013 not updating but OWA works fine

    Hi boledylocks, To narrow down the issue, I would like to collect some information below: 1. For "I have Office365 domain synced to Server2012 R2 domain", could you please tell me the detailed information about your Office 365 environment? Is it a Hybrid environment? 2. Please check if the...
  • Forum Thread: Different Display Names in Outlook for same users

    One of my clients changed display names of users from format "LastName, FirstName" to "FirstName LastName". After the change in O365, users are seeing TWO names for the same user - New name ("FirstName LastName") in recent emails and old names ("LastName, FirstName"...
  • Forum Thread: Font Problems in Outlook Preview...

    Hi,I am having a problem with the way my emails are displaying in the list/preview pane. The font size is huge and each letter is separated by a few inches (screenshot below). How can i fix this to have the text appear the way it should? Thank you!
  • Forum Reply: RE: Office 365 email

    Hi Timothy, What do you mean by saying "amongst others an email addresses based on one of my customers Microsoft exchange mail servers"? Do you mean you want to set up an Exchange-based account (not an Office 365 account) in the Office 365 Outlook client? If yes, you can configure it in the...
  • Forum Thread: Deleted Email Retrieval

    Our College is using Office 365 for (among other things) employee email. We are relatively new to 365 so could use some help with an issue. I have an employee who appears to have accidently moved a folder she was using in Outlook to the Deleted Items folder. It had emails in it that were over a year...
  • Forum Thread: Archive Missing after retention policy changed

    In an attempt to simply disable any further auto archiving for Office 365 I had changed my retention policy to never archive. It is no longer archiving, but I seem to have lost the Archive file I've had going for a long time. I need to recover these emails. I tried changing the retention policy back...
  • Forum Thread: Losing Email Format When Dragging to Network Location (Cached Mode)

    Not sure if this posts belongs here or in "Office applications". I have several E4 users that save emails to their departments folder on the server through a mapped network drive. Since they are saving frequently, they drag and drop these emails from Outlook to the network folder. For whatever...
  • Forum Thread: NEED HELP, PERSONAL ATTACHMENTS gone.

    About two years ago I deleted a few attachments that were of great importance to me. After I was done with them I securely deleted them and purged them in the outlook live web app that I use through my school email. I have recovered things in the past but this is different since I deleted them such a...
  • Forum Thread: Outlook Adding Random/Encryption Characters to Autocomplete Email Addresses - Webex Alt Host Issue

    We are having a major issue where Webex schedulers are not often not able to add alternate hosts for Webex meetings. We have found a usual part of this problem is that Outlook (2007) seems to autocomplete email addresses and adding in characters which makes the Outlook Webex add-in not see other email...