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  • Forum Thread: Outlook Adding Random/Encryption Characters to Autocomplete Email Addresses - Webex Alt Host Issue

    We are having a major issue where Webex schedulers are not often not able to add alternate hosts for Webex meetings. We have found a usual part of this problem is that Outlook (2007) seems to autocomplete email addresses and adding in characters which makes the Outlook Webex add-in not see other email...
  • Forum Reply: RE: Outlook Keeps Pausing

    Hi John, I really understand your situation. It gave you many troubles. Based on your description, it can be caused by many factors. Please follow the steps below to narrow down it: 1. Open Outlook in safe mode by using Outlook.exe /safe . In Outlook safe mode, all add-ins that are connected to the Outlook...
  • Forum Thread: Standalone version of outlook vs outlook bundled in 365 business

    We have hosted email on our IT support companies exchange server. In order that our email archiving etc works properly we were provided ith Outlook 2013 Professional Standalone edition. (Enables archiving). I then installed 365 business premium on a couple of office pc's and the archiving continues...
  • Forum Thread: Outlook 365 Crashes When Testing Account Settings

    Specs: -Windows 8.1 -Windows 365 Outlook -Desktop Computer Issue: This is the only computer I've had this issue on. When I enter my information via manual setup, and Outlook begins to test the settings (Automatically test account settings when next is clicked), Outlook crashes. Screenshot...
  • Forum Thread: Outlook Client won't sync with Office 365. OWA works fine.

    A user had some empty folders in his Outlook client. We tried to delete then and got some sort of permissions error. Found out with Google that if you delete the folders on the 365 web app, it will work. I had the same issue and this worked for me. Folders gone, Outlook client works fine. But when I...
  • Forum Thread: Outlook 2013 Autodiscover not working with O365

    I have had 3 users in the past few days state their Outlook 2013 status is "Disconnected" and cannot reconnect. I have tried restarting the laptops and Outlook, I have deleted their profiles/accounts to re-add them but Autodiscovery fails. These users can login to OWA with no problems and...
  • Forum Thread: What CRM's work with Exchange?!?!

    Hello, We haven't been using Exchange/365 for very long. We were using ACT! CRM but last year they said it wouldn't work with MS office 2013. We shopped and tried ZOHO CRM. They told us the Outlook plug in would work. It doesn't. I have called a few more CRM's and they don't support...
  • Forum Thread: Office 365 Account using new Outlook app on iphone not working

    I've just downloaded the new Outlook app for my iphone and am very impressed with the functionality, features etc. I added my gmail account with no issue and my colleague [using the same office 365 subscription - we have 2 x accounts] added his outlook email using the "add exchange account"...
  • Forum Reply: RE: Forward of Calendar as a Text message not including full Information

    Hi Aaron, According to your description, I would like to confirm some information to narrow down the issue: 1. What's the detailed rule you created in the Outlook client? 2. If you are using an Office 365 email account, can you create the same Inbox rule in the Office 365 OWA( https://outlook.office365...
  • Forum Thread: Unable to Move Folder in Outlook

    One of my users with an E4 license is trying to move a folder from his Inbox to his Online Archiving mailbox using Outlook 2013. However, every time he tires he gets an error that says "The operation failed." Is there another way I can move folder into his Online Archive mailbox? We've...
  • Forum Reply: RE: Delay/Stop Auto-Retrieval of New Emails on Desktop Outlook for 365

    Hi Kate, According to your description, you can use Work Offline feature in the Outlook client. After enabling this mode, you can just manually start a send/receive operation via clicking Send/Receive > Send/Receive All Folders . For more information, please refer to: https://support.office.microsoft...
  • Forum Thread: Import email from a PST file into hosted exchange account

    Hi, I recently started a hosted exchange plan and have been trying to use the .PST capture to upload my email from that file and into the account. Despite running on Windows 8.1 using Outlook 2013, I managed to get the tool to install and run fine. However, when I start the import it appears to go...
  • Forum Thread: Lester Zhang

    Hi -- My question is this: why is Microsoft allowing their representative Lester Zhang to provide totally bogus and fraudulent information regarding setting up gmail or google apps for business email on Outlook? It is clear that A. Lester Zhang knows that customers cannot make this feature work because...
  • Forum Reply: RE: OST to PST --> free --> where?

    To convert OST to PST Mail Items , try this OST to PST converter application that is providing the best OST to PST conversion process to recover deleted OST data and then convert all data from OST to PST file format. For More Info. - https://quicksoftwaresolution.wordpress.com
  • Forum Thread: Outlook wont connect to Office 365. But PC can using tools.

    I am at a loss. Outlook 2013 on my work PC wont connect to telstracloud.net anymore. It does connect to another Office 365 account fine and the https://testconnectivity.microsoft.com/ connects fine with autodiscover and outlook connectivity. On my home PC i have no issues, It died late last week by the...
  • Forum Thread: Outlook 2013 (O365) and Windows 8.1 - Blank outbound e-mails/Paragraph marks

    Hello, I have a user who is a subscriber to Office 365 for both the Exchange and the Office subscriptions. He recently installed Office Pro 2013 on his Windows 8.1 Pro laptop. Since switching over from OWA to Outlook 2013, he's had ongoing issues with Outlook. Even with all plug-ins disabled every...
  • Forum Thread: Additional Formatting to Quick Steps

    In Outlook 2013, you can create a Quick Step to perform actions (create an email, Add a Subject Line, Add a CC, etc. One of the areas is to add "Text" in the Text or message area. For example, I have the following text: PLEASE REPLY ALL TO THIS EMAIL AND INCLUDE THE SUBJECT INTACT FOR YOUR...
  • Forum Thread: Connect account syncing not working

    Hi I have connected an exchange online account to an outlook.com account to import emails before moving. The problem is the sync does not work properly. Surprising since its connecting to another Microsoft service. New emails are arriving in the exchange account OK. But there is no syncing. i...
  • Forum Thread: Connected Accounts Not Downloading

    I have had my OWA connected accounts set up for some time. There has always been a lag time in downloading emails (several hours), however five days ago this lag time jumped up to 48 hours. I can see the email on the server of the individual accounts, however they are not downloading into OWA until 24...
  • Forum Thread: Import from gmail

    Hi I have some users who previously had gmail accounts linked to company mailboxes. Now I am trying to import into exchange online. The first bit is easy - OWA > options > connected accounts > add gmail BUT, they have personal emails and company emails in gmail. So, is it possible to...
  • Forum Thread: Outlook Online: Inviting groups to meetings and Requierd/Optional issue

    Hello, I wasn't quite sure where to post this (as I'm not sure this is an Exchange setting or an Outlook -itself- issue, but here goes: Situation: When planning recurring meetings with the same people our secretary uses groups to invite the people in stead of 1 by one. (lets say Group'...
  • Forum Thread: Calendar permission and full details settings?

    Hi, We have a user that would like to make everyone in our org to be able to see full details of his schedule when booking a meeting through scheduling assistant. I have set his permission level for the Default profile to Reviewer but his details still cannot be seen on scheduling assistant, it just...
  • Forum Thread: Calendars in Office 365

    Hello, Hope you can help. We are currently using Office 365 and we have a number of conference rooms created as “Resources”. Most are set to “Accept or decline booking requests automatically” which is fine and works well. My question is, when I select “Select delegates...
  • Forum Reply: RE: Site mailboxes syncing

    Hi Chris, If you want to view the site mailbox you created in your team site, you can refer to the following steps: 1.Sign into Office 365 portal. 2.Click Sites on the top bar. 3.Click Team Site . 4.Under Recent , click Mailbox . Then you will open the site mailbox. If you want the site mailbox...
  • Forum Thread: calendar invitations from outlook to the customers are going into Junk

    Hi, One of the user in our organization is facing the below issue. calendar invitations that he is sending from outlook to the customers are going into Junk. When checked with 3 clients today, all have told that they have not received invitation. When we asked them to check junk. They were all in...