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  • Forum Thread: Outlook error “there was no endpoint listening at net.pipe://localhost/…”

    A number of our users (with differing versions of MS Outlook and in different locations) are occasionally receiving an error message (screenshot attached): There was no endpoint listening at net.pipe://localhost/{string}/{string} that could accept the message. This is often caused by an incorrect...
  • Forum Thread: How do I synchronise my outlook between windows tablet and desktop?

    I am wondering if anyone can help me with some details on how I synchronise my windows tablet Outlook with my Desktop Outlook? I have subscribed to Office 365 business and have set up on my desktop easily, however, not sure how to set up on my tablet to ensure the two outlooks aren't competing and...
  • Forum Thread: How do I fix the folder pane to display in Outlook 2016 for Mac?

    Every time I click "Folder Pane", the menu closes, and it does nothing. I clicked "New Folder" a while ago and now I trapped in a new folder of my email account, incapable of navigating back to my inbox. I figured out what was wrong with this, but I am posting the question anyway...
  • Forum Reply: RE: Problems with Outlook- cant connect

    Hi Alex, To narrow down the root cause of the issue, I would like to collect the information below: 1. About “The users are unable to connect to Exchange Online via Outlook and ActiveSync”, do you get any error message? If yes, please send us with a screenshot of the error message. ...
  • Forum Thread: Set up mailbox archiving (can’t access archive mailbox)

    Frequently asked question: I’ve enabled the archive mailbox for a lot of users in my organization. They can see the archive in the folder list in Outlook Web App. But they can’t see it when using Outlook. I assume archiving is enabled because is working in OWA. Why isn’t it working...
  • Forum Reply: RE: POP/IMAP features availability in Office 365

    Hi Briantgrant, GAL is an organizational address book. It relies on Exchange connection. It is unavailable under POP/IMAP connection. It doesn’t differ on different Outlook versions. Best Regards, Bruce
  • Forum Reply: Unable to access office365?

    Help i am unable to access my office365 mail which is basically my school email. it says here that, :-( Something went wrong A mailbox couldn't be found for (removed by moderator to protect your privacy). X-ClientId: TILM - C6HK - KHYU - SBA4JCA X-OWA-Error: Microsoft.Exchange.Data.Storage...
  • Forum Thread: Unable to access office365

    I have been having issues connecting to my school email on office365. It basically says: :-( Something went wrong A mailbox couldn't be found for (removed by moderator to protect your privacy). X-ClientId: 5TAI - XXXC - 1KID - RVOQLBZB0A X-OWA-Error: Microsoft.Exchange.Data.Storage.UserHasNoMailboxException...
  • Forum Reply: RE: Exchange Online - Global Address Book Search Order

    Hi John, Yes, you are correct. Based on the tests from my side, I cannot change the search order (Last Name, First Name) when I select the Name only option to search the contacts in Address Book in Outlook client. However, if I select the More columns option to search the contacts, I can change the...
  • Forum Reply: RE: Attachements to Outlook from Sharepoint website doclibrary

    Hi Bill, It is unfeasible to attach files in SharePoint Online sites directly. The sync limit cannot be changed in Office 365. If you have any concerns regarding this, I suggest you submit feedback to help us improve the product. Best Regards, Bruce
  • Forum Reply: RE: Outlook ost file

    Hi MiteshSudan, When the mail is migrated to Office 365 via Cutover, a new Outlook profile in Outlook is needed as the Exchange Online mailbox is a different one from the on-premises. The old .OST file cannot be used for the new Office 365 mailbox. Best Regards, Bruce
  • Forum Reply: RE: Delegated Mailboxes Not Downloading

    Hi RHAulet, Thanks for your information. According the test, the issue may be caused by the network issue, etc. so please follow the below steps to narrow down the root cause: 1. Please test in online mode as the below steps. Since Cached Exchange Mode gives users a seamless online and offline...
  • Forum Reply: RE: email refresh for external accounts in outlook

    Hi Mark, I’d like to confirm more details: Which Office 365 subscription are you using? What account is configured in Outlook, Office 365 Exchange Online account or other accounts like Outlook.com? What’s the Outlook version, 2010 or 2013? If a non-Office 365 account is connected in Outlook...
  • Forum Reply: RE: Outlook Business Contact Manager

    Hi William, To better understand the issue, could you please provide the following information? 1. Which Office 365 Business plan do you use? 2. Do you mean you want to use Outlook clients to share Business contacts between two people? 3. If not, can you provide more detailed information? Best...
  • Forum Thread: How to make categories show color

    Categories (moved to the left of Subject) is not showing colors, just the text. It was fine before I upgraded. Has this bug been fixed (obviously not)? How do I report this bug? Thanks
  • Forum Thread: Issue with Exchange email syncing on two computers, files don't match up

    Hi, I recently upgrade computers and the new computer's Outlook contains most email messages, but when I open a folder- I have found that months of messages are missing. They are all still present on my old computer. How can I sync my mail so it is the same on both PCSs? I have tried using a third...
  • Forum Thread: missing emails after converting shared mailbox to user mailbox

    Hello, In an earlier posting I inquired as to switching a shared info mailbox to a user mailbox. The instructions on how to accomplish this by going into exchange from within the admin page and then selecting the shared mailbox and then converting were provided. This worked and after acquiring another...
  • Forum Thread: Office 365 Outlook Printing

    Whenever I try to print my calendar from Office 365 it shows the dates in the preview but not on the actual print.
  • Forum Reply: RE: Disappearing attachments in Outlook 2013

    Hi Shane, Thanks for your detailed information. According to your description, I know that the emails sent from the Galaxy Note 3 will lost the attachment but the Outlook 2013 will not. To narrow down it, I would confirm more information: 1. How did you configure your office 365 email account in the...
  • Forum Reply: RE: Unread Messages

    Hi ShawnStabell, This is by design. Based on my tests on different browsers, like IE and Chrome, the same issue happens. and there is no related settings to change this behavior at this time. We I use Outlook client, the issue doesn’t happen. So I recommend you use Outlook client if you have...
  • Forum Thread: Can I send out automated responses at specific times for a specific mailbox

    We have an Office 365 Subscription, and I would like to be able to send automated Out Of Office Replies are specific times. For example Between 1700 hrs and 0900hrs Monday to Friday and Between 1700 hrs on Friday to 0900hrs on Monday Is this possible, if so , how do I go about doing it...
  • Forum Thread: Synchronizing same POP Outlook account running on 2 devices

    Hi, I have Office 365 running on 2 different laptops. I would like to synchronize my outlook account (same account on 2 different devices) so that the emails I send on one device show up in the sent folder on the other device. It is a POP account and not Exchange. Can I set this up? If so...
  • Forum Thread: Some messages not showing in Sent Items folder

    Hello, I have a user where some random emails she sends will not show up in her sent items folder. This happens at random, whether it be a new email or a reply. The messages do send and the receipient receives them, but they simply do not show in the sent items folder. It's an Exchange account...
  • Forum Thread: Outlook 15.9 (150408) Mac showing recurring appointments off one hour.

    After updating to yesterday's Outlook 15.9 (150408) this morning I notice all my recurring appointments are now off by one hour again. I checked and my iOS devices and other macs (that haven't been updated) show them correctly. For example: a meeting set up by someone in my same timezone that...
  • Forum Thread: Unable to Empty Deleted Items Folder in Outlook

    I have a user that cannot empty deleted items. Using Outlook2013 to connect to ExchangeOnline. Get's this message: Outlook is synchronizing local changes made to items in this folder. You cannot remove this folder until the synchronization with the server is complete. User has this at bottom...