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  • Forum Reply: RE: Outlook Business Contact Manager

    Hi William, To better understand the issue, could you please provide the following information? 1. Which Office 365 Business plan do you use? 2. Do you mean you want to use Outlook clients to share Business contacts between two people? 3. If not, can you provide more detailed information? Best...
  • Forum Thread: How to make categories show color

    Categories (moved to the left of Subject) is not showing colors, just the text. It was fine before I upgraded. Has this bug been fixed (obviously not)? How do I report this bug? Thanks
  • Forum Thread: Issue with Exchange email syncing on two computers, files don't match up

    Hi, I recently upgrade computers and the new computer's Outlook contains most email messages, but when I open a folder- I have found that months of messages are missing. They are all still present on my old computer. How can I sync my mail so it is the same on both PCSs? I have tried using a third...
  • Forum Thread: missing emails after converting shared mailbox to user mailbox

    Hello, In an earlier posting I inquired as to switching a shared info mailbox to a user mailbox. The instructions on how to accomplish this by going into exchange from within the admin page and then selecting the shared mailbox and then converting were provided. This worked and after acquiring another...
  • Forum Thread: Office 365 Outlook Printing

    Whenever I try to print my calendar from Office 365 it shows the dates in the preview but not on the actual print.
  • Forum Reply: RE: Disappearing attachments in Outlook 2013

    Hi Shane, Thanks for your detailed information. According to your description, I know that the emails sent from the Galaxy Note 3 will lost the attachment but the Outlook 2013 will not. To narrow down it, I would confirm more information: 1. How did you configure your office 365 email account in the...
  • Forum Reply: RE: Unread Messages

    Hi ShawnStabell, This is by design. Based on my tests on different browsers, like IE and Chrome, the same issue happens. and there is no related settings to change this behavior at this time. We I use Outlook client, the issue doesn’t happen. So I recommend you use Outlook client if you have...
  • Forum Thread: Can I send out automated responses at specific times for a specific mailbox

    We have an Office 365 Subscription, and I would like to be able to send automated Out Of Office Replies are specific times. For example Between 1700 hrs and 0900hrs Monday to Friday and Between 1700 hrs on Friday to 0900hrs on Monday Is this possible, if so , how do I go about doing it...
  • Forum Thread: Synchronizing same POP Outlook account running on 2 devices

    Hi, I have Office 365 running on 2 different laptops. I would like to synchronize my outlook account (same account on 2 different devices) so that the emails I send on one device show up in the sent folder on the other device. It is a POP account and not Exchange. Can I set this up? If so...
  • Forum Thread: Some messages not showing in Sent Items folder

    Hello, I have a user where some random emails she sends will not show up in her sent items folder. This happens at random, whether it be a new email or a reply. The messages do send and the receipient receives them, but they simply do not show in the sent items folder. It's an Exchange account...
  • Forum Thread: Outlook 15.9 (150408) Mac showing recurring appointments off one hour.

    After updating to yesterday's Outlook 15.9 (150408) this morning I notice all my recurring appointments are now off by one hour again. I checked and my iOS devices and other macs (that haven't been updated) show them correctly. For example: a meeting set up by someone in my same timezone that...
  • Forum Thread: Unable to Empty Deleted Items Folder in Outlook

    I have a user that cannot empty deleted items. Using Outlook2013 to connect to ExchangeOnline. Get's this message: Outlook is synchronizing local changes made to items in this folder. You cannot remove this folder until the synchronization with the server is complete. User has this at bottom...
  • Forum Thread: Shared calendars not updating in Outlook

    Some of our users cannot see the content of other users calendars. In Outlook some of the shared calendars just keeps on "updating" with a blank screen instead of a calendar. If the users open the same shared calendar from OWA they can see the calendar all fine and dandy. We use Office 2013...
  • Forum Thread: UTC in Outlook set to Mondavia

    When outlook 365 sends a read receipt it is set to Moldavia. I found a few posts that say the tiem setting is taken from the cloud and I needed to check my on-line office 365 setting which I did and they are set to my correct time zone. If I send an email from my on-line email the read receipt is correct...
  • Forum Thread: Primary Address Outlook contact issues - Home address vs Business address showing after migration

    Good morning All, Thanks for any help you can provide on this. I have a client which we did a RackSpace to Office 365 migration through SkyKick. The migration went well except to one odd thing. The end user had all his contact addresses switch from Business as primary address to Home as primary...
  • Forum Thread: After resetting the password on 365 - my desktop outlook will not work

    Due to the password expiring, after resetting the password on 365 - my desktop outlook will not work and I keep getting prompted for the password via a security credentials box. I have attempted to re-type the new password a couple of times but to no avail (this has worked in the past with this issue...
  • Forum Thread: Printing settings in Outlook 15.6

    When i want to print only a select range of pages of an email in Outlook 15.6 (mac), I can choose in the Print menu: Pages: From x to x (see first image below). But the next email i want to print will have the same settings applied. I want to make sure this setting does not carry for the next printing...
  • Forum Thread: Migrate Office 365 Outook to New Laptop

    My laptop power supply died and I have a new PC. I was able to recover data on the old hard drive which is now sitting on an external drive. I need to get Outlook up and running with all my old emails and email folders. I have logged in to the Portal and downloaded all the 365 apps. What steps do I take...
  • Forum Reply: RE: Meeting Response: Change default "From" email adress

    Hi Thb65, Based on my test, we cannot change the From address to other accounts when pressing Edit before sending button. By default, the From address is Office 365 account. For the feature you're concerned, you're welcome to submit feedback to get your voice heard directly by our relevant...
  • Forum Thread: Exchange error in Outlook

    Several of our users have been receiving this message in Outlook periodically. It forces them to close Outlook. 'The Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook'. I haven't seen it myself yet, but it's definitely more than one...
  • Forum Thread: [Outlook for Mac 15.4] Account disappears after hitting Send & Receive

    Hello, I have 2 IMAP accounts configured. At one of the account, every time I hit Send & Receive, the account disappears from the left menu. However it does not disappear from Tools > Accounts. Upon restarting Outlook, the account reappears.
  • Forum Thread: Set connected accounts to delete email from server when checking

    I cannot for the life of me find the setting to tell outlook when checking a connected account to delete that message from the pop account server once it has downloaded to O365. I have been told there is a check box somewhere that I can toggle to either leave message on server or to delete the message...
  • Forum Thread: Office 365 Trail and how to revert after usage

    Hi, I was tasked to test Office 2013 with our old office 2003 macros, we are evaluating Office 2013. I read on the Microsoft forums that I can install office 2013 alongside Office 2003 with no issues. It seemed fine until I opened outlook 2013 and it automatically upgraded my pst file? Is there a way...
  • Forum Thread: Outlook 2010 doesn't Auto update

    Dear, Microsoft Support Our company uses office 365, and outlook 2010 clients. And lately since last year we've noticed occurrence in rather annoying numbers of OST not auto updating. - Issue seems random, OST size is not relevant - Issue can be resolved by creating new profile, but downloading...
  • Forum Thread: Cannot move folders in Outlook

    I have Office 365/Outlook and am trying to re-order my folders...except I cannot move them. I have tried dragging and dropping as well as using the Move function in the drop down menu but they refuse to move. Any ideas why?