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Outlook folders not updating / Syncing

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We have our office 365 hosted by a 3rd party and my user has Outlook 2010.

 

He has created a 2nd email for his quotes and has shared this folder with others. Our issues are, he will create a folder in Outlook and it takes a couple days to show up, but he can see it there if he logs into 365 online.

 

Also those that share the folder with him will drag an email to one of those folders then can't see it again.

 

He is also getting the following Sync errors...

 

11:15:00 Synchronizer Version 14.0.6114

11:15:00 Synchronizing Mailbox '(my users name here)'

11:15:00 Error Synchronizing Hierarchy for Mailbox 'Project Office'

11:15:00                                 [80040305-54A-4DE-1900]

11:15:00                                 Your server administrator has limited the number of items you can open simultaneously. Try closing messages you have opened or removing attachments and images from unsent messages you are composing.

11:15:00                                 Microsoft Exchange Information Store

11:15:00                                 For more information on this failure, click the URL below:

11:15:00                               

11:15:00 Synchronizing full items in folder 'Inbox'

11:15:19 Done

 

Any ideas?

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