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Initial setup

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I just signed up for the $4 per month am trying to setup.

It looks like the Server is pod51019.outlook.com but that doesn't work on my iphone or outlook

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  • Hi ttowles,

    From the information you provided, I know that you can login to OWA (Outlook Web App), however you cannot add the Office 365 account in Outlook client and iPhone.

    If this is the case, please refer to the link below to check if you have added the CNAME(autodiscover) record into the domain register page.

    A link about autodiscover record for your reference :
    Use a CNAME Record to Enable Outlook to Connect:
    http://help.outlook.com/en-us/140/cc950655.aspx

    Additionally, you could test Exchange Online ActiveSync access externally by using Remote Connectivity Analyzer . please refer to the detailed information in the KB below:
    http://support.microsoft.com/kb/2427193

    For us to troubleshoot the issue, you could post the test result in private message.

    To access the private message :
    1.Please go to the Your details section on the right side of the community site.
    2.Click Private messages.
    3.Click the subject title of the response to read the message and reply with your domain information.
     
    If the test passes, please refer to the links below to connect outlook and iPhone to cloud:

    Set Up E-Mail in Outlook 2010:
    http://help.outlook.com/en-US/140/dd253202.aspx
    Set Up E-Mail in Outlook 2007:
    http://help.outlook.com/en-US/140/Cc511396.aspx
    Set Up Microsoft Exchange E-Mail on an Apple iPhone, iPad, or iPod Touch:
    http://help.outlook.com/en-us/140/dd125429.aspx

    Thanks,
    Linda Wang

  • Hi ttowles,

    Just checking in to see if there is any updates about this issue.

    If so, please do not hesitate to contact us. It is always our pleasure to be of assistance.

    Thanks,
    Linda Wang