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Outlook Web App does not sync with Outlook desktop

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I have read most of the instruction, many of the forum post (so I realise this is not the first post on this issue) but still I cannot get the emails and folders I have in my PST-file synced with the Web App. After many hours I put into this problem during a trial period with Office 365 I tend to stop the whole experiment, because it certainly was a waste of time so far. For the moment I am rather asthonished that in this era of user friendly applications Microsoft managed to produce a new platform that seems to be so complicated. I mean, I am not a system specialist, but I do have some experience and don't give up easy. Still I got completely stuck with this issue, upto a point where it is irritating me so much that I consider to abandon the Office 365 experiment completely. So, in a way my post here is a last chance for me to make this work. Why is this so extremely complicated???

 

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  • Hi Marius,

    I believe that every issue has an answer, just like everything happens for a reason.
    According to your description, my understanding is that you have imported your emails from the PST files into the Outlook client, but it could not sync with Exchange Online, means you could not found it in Outlook Web App (OWA).
    Before moving on, I would like to clarify some questions as below to narrow down the issue:
    1. Have you verify your personal domain on Office 365 portal? (Did you use your own domain for sand/receive emails?)
    2. Could you send/receive email normally with the Outlook client?

    In addition, I will appreciate if you can provide the personal domain with the private message. (I will check the DNS settings for your.)
    To access to the Private Message:
     
    1. Please go to the details section on the right side of the community site.
    2. Click Private Messages.
    3. Click the subject title of the response to read the message.

    Thanks,
    Wilfred Ying

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  • Hi Marius,

    Thanks for your effort.

    Actually, Microsoft has considered that simplify these processes for P plan customers, so we have the feature for re-delegate the Name server. If user can change the Name server records to Microsoft, the necessary DNS records will be setup automatically. Unfortunately, this feature was limited by your DNS hosting provider.

    According to your description, you only need to setup some DNS records manually, then the email will working fine.
    To do this, you can refer to the steps below:
    1. Login to Office 365 portal (https://portal.microsoftonline.com/) with the administrator account.
    2. Click “Domains” which is on the left side under “Management”.
    3. Click the domain which had been verified in the list. (xxxxx.org)
    4. Click “DNS manager” which is beside “Domain Properties”.
    5. Add the DNS records as following screenshot.

    When you finish the DNS settings, you can add the email account in Outlook client with the email address simply and the mail will sync with Outlook Web App (OWA) directly.

    Moreover, you can let me know if you finish the DNS settings and I will check them for you.

    Thanks,
    Wilfred Ying

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  • Hi Marius,

    How is everything going? Do you have any updates about the status of the issue?

    Regards,
    Wilfred Ying

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  • Hello WIlfred,

    I had a very busy week, but will start trying your instructions now.

    I will let you know what I run into.

    Marius

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  • Hello Wilfred,

    Just checked the DNS records and it all seemed almost fine

    Almost fine, because in the first line there are som esmall difference: it says "0k.mail" nd not "0e.mail" as in your example.

    Can you checjk the stuff for me?

    By the way: it seems my online account is perfectly able to send and receive mails...

    Only my local outlook had a structure and load of stuff I want to sync.

    Marius

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  • Hi Marius,

    I have checked DNS records of your domain “xxxxx.org”, the related DNS records of Office 365 hadn’t been added.
    You can review the post that I posted above to add the related DNS records of Office 365 to your domain “xxxxx.org”.
    After that, your outlook will works fine.
    In addition, may I know if you would like to let a part of users using Office 365 email service and a part of users using other email service with the domain “xxxxx.org”?

    Thanks,
    Wilfred Ying

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  • Hi Marius,

    How are things going?
    Do you need further assistance with the issue?

    Regards,
    Wilfred Ying

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  • Hello WIlfred,

    I just got notified that my trial subscription has ended so I guess time is running out to find a solution. So far I have not been able to get it working. Maybe it's just too complicated to use 365 if you don't have access to yout own systems operator. Pitty.

    Mariu

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  • Hi Mariu,

    Even if the trial subscription has ended, you still have 30 days grace period to using Office 365 trial.
    You need only last step (Add DNS records) for success. I sincerely wish you can finish it if you have time.
    Here is an article for getting started with Office 365: http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/gg584196.aspx
    I will continue to monitor this thread if need further assistance.

    Regards,
    Wilfred Ying

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  • Thanks Wilfred, I will try to fix it before they throw me out completely ;-(

    I still have three question:

    - can I add DNS records? I guess my provider gives me this option.

     what is the difference with replacing the ol ones?

    - if I folow your tips, will the email folder structure of my outlook 2007 local pst-file automaticly sync with wat I see online?

    - will the outlook connector message that I get all the time now and that asks me for my email address and password disappear?

     (Even if I fill in the correct info of my online 365 account it keeps popping up. It seems these data do not matter...)

    REgards Marius

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  • Hi Marius,

    I would like to answer your questions:
    Q1: Can I add DNS records? I guess my provider gives me this option.  What is the difference with replacing the old ones?
    A1: Yes, I can. You don’t need to replace the old the DNS records, you just need to add following records for Exchange Online.
      
    The MX record is for mail exchange.
    The autodiscover CNAME record is for outlook auto configuration. (It’s very important)
    The TXT record is for DNS reverse analysis. (Anti-spam mail)
    You can refer the post that I have posted above to find these records in Office 365 portal.

    Q2: if I follow your tips, will the email folder structure of my outlook 2007 local pst-file automatically sync with what I see online?
    A2: If the DNS records above are added successfully, the outlook 2007 can auto configure your account with the email address and password only. After that, the email folder structure and all contents will be synced with OWA (Outlook Web App). This is a high point of exchange.

    Q3: Will the outlook connector message that I get all the time now and that asks me for my email address and password disappear?
    A3: This issue can be caused by the autodiscover CNAME record hasn’t been created. If the auto discover feature are worked, you need to re-create the Office 365 email account on the outlook 2007, after that all the configuration will be finished automatically.

    In addition, I suggest you using the @xxxx.onmicrosoft.com mail domain for testing first. If you test it successfully, then you will have the experience for the further plan.

    Regards,
    Wilfred Ying

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  • Hi Wilfred,

    Some time went by again, but getting Office 365 up is still not finished: the sync part that was my initial question is not yet working.

    What I did do however was following your advice with the namesevrers. This is now done. Also because my test account was running out I decided that I'm not ready to give up yet so I sunscribed for the P1 service with at least prolongs the period I can try to solve the sync issue.

    How do I recreate the Office 365 account in my Outlook 2007? When I look at th eaccountlist I now have one POP-email accoutn and two MAPI's...

    This to me is very unclear.

    Best wishes,

    Marius

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  • Hi Marius,

    I have checked the DNS records of your domain and very glad to saw that every records are correct.
    According to your description, I suggest you create a new profile in Outlook 2007.
    To do this, you can refer to the article below:
    How to create and configure email profiles in Outlook

    After that, you can create Office 365 email account in the new profile.
    To do this, please refer to the article below:
    Set Up E-Mail in Outlook 2007

    Regards,
    Wilfred Ying

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  • Hi Wilfred,

    Thanks for this next help. I really wonder how anyone can manage to setup an Office account who does not have an IT-background, given the amount aof helo I need from you to fix all the stuff I am facing. And I'm not even that ignorant. (At least that is what I hope ;-)

    So now here is the situation at the moment: I set up a new profile and now can open Outlook with this new profiile. It has only one email account and it's an Exchange account. What happens now is that in the inbox almy emails from my onlibe Office 365 account show up, but many mails are double. I can of course remove these, but wonder what will happen then to my online mailbox.

    Also I still have no clue as to how to sync the complete sturcture of my old Outlook emails into this new profile. And that is where is al started...

    In the mean time thanks for all the help and I wish you a great X-mas.

    Marius

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