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Problems with Shared Mailbox and Outlook 2010

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I am currently adding in the process of adding shared mailboxes for different departments at work. I have successfully added 1 which is accessible online and via outlook (on Mac osx, although the shared box does not show up as a separate account, all mail is sent straight to their personal mail). 

The other account is inaccessible from Outlook on Windows 7 using Outlook 2010. Currently when we add this to a user the shared box is added but, as soon as you click to open it a message "Cannot display the folder. Microsoft Outlook cannot access the specified folder location." is displayed. This mail box is accessible through the web client.

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